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AAA survey says most Americans afraid of self-driving cars


Joe Marconi

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      One of the lessons from COVID is for repair shops to have a strong cash reserve.  Shop owners need to budget their money each week, and allocate money to different bank accounts, such as payroll, operating expenses, taxes, etc.
      Another account I would recommend is to have a Cash Reserve account, where money is allocating each week, and not touched unless their is a emergency, such as an economic downturn and or if an economic emergency occurs in your area or with your company. 
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      Carl Hutchinson, Complete Automotive, Springfield, MO has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers. Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, a member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter. Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.
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      Barry Barrett Contact info HERE 
      Key Talking Points
      EOS Life- Getting time back and living the life you want to live. Do what you love, with the people you love, make an impact on the world, be appropriately compensated, and have time for other passions. “Get stuff done system with a cohesive leadership team that executes.” Being involved in every aspect of the business to getting systems in place and building a team- what are your strengths to move your business forward?  Having an Integrator to help free the Visionary to cast the vision and grow the business- unload some of  the duties and questions that filter to you as an owner, the Integrator holds the other employees accountable Your leadership team trumps your ideas as an owner- they often have a bigger vision than you  Expanding seats- growing to a second location     The leadership team solves its own issues without input from owners  Building a cohesive leadership team changes the game for scalability  Self-implementing at first- start with traction first instead of vision, have buy-in with your leadership team at the beginning. Then bring in a certified implementer     Do your employees know where they stand in the business and how their actions affect the big picture. Being more efficient, not adding more cars- a small investment for a huge internal return   20 Groups is an industry-specific software, EOS runs that software. You should have 20 groups/coaches for a long time and be able to graduate from the EOS process within 2 years.  Favorite EOS tools- structured format of L10 Meeting, right people right seat, VTO (vision, traction, organizer), to-do lists Connect with the show:
      Subscribe on YouTube
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      Check out today's partners:
      This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

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      AAA Maintenance Inspection Form for reference. Used by AAA certified repair and inspection centers.
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      This is a rant, pure and simple, but I hope that it can serve as a cautionary tale for others.  Unifirst came in with a proposal as the "AAA preferred uniform vendor".  As we are a AAA approved shop we qualified for special pricing, almost 30% less than what we were paying at that time.  We gave them our business and it has been a cluster since.  It took almost 6 months for them to deliver, and when they did the sizes were all over the map.  About half of my employees (and myself) had to have size changes.  They embroidered all our dark shirts with dark logos and had to re-do them which took months.  They actually embroidered them wrong TWICE before they got it right.  My tech's shirts came back with with huge oil and rust stains after their first washing and have never been clean since.  The towels are usually oily and sometimes have metal shavings in them.  They routinely mis-deliver and fail to deliver uniforms, leaving techs short for the week.  I've had the service manager, plant manager, and regional manager all in my office to tell me that this would all be corrected, to no avail.  We have a new service starting in December and I anticipate threats to sue on the three year agreement they require.  I've been cataloging, photographing and corresponding with them over the past 8 months and I am confident that we can prove that they are unable to provide anything close to the level of service they promised.  I have learned, yet again, that you get what you pay for.  Don't let Unifirst in the door.
    • By HarrytheCarGeek
      http://www.reuters.com/article/us-autos-selfdriving/u-s-house-unanimously-approves-sweeping-self-driving-car-measure-idUSKCN1BH2B2?feedType=RSS&feedName=technologyNews
       
      WASHINGTON (Reuters) - The U.S. House on Wednesday unanimously approved a sweeping proposal to speed the deployment of self-driving cars without human controls by putting federal regulators in the driver’s seat and barring states from blocking autonomous vehicles.
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      ...
    • By Elon Block
      Hi everyone,

      In case you hadn't heard, here's something you need to be aware of...

      AAA is making some changes, in the way they are doing business.

      Within the last few years, AAA has decided to build their own company-owned facilities.

      Here is a link, with an example of search results, drivers will see when they type in a zip code:
      http://bit.ly/2bk7prG

      Pay special attention to the search results marked (AAA Owned Facility).

      The facilities are impressive and are gaining traction:
      http://midatlantic.aaa.com/Automotive/ClubOwnedRepair/Aboutus/New

      As you can see, their slogan is, "Auto Repair From A Name You Trust".

      This is genius marketing, on their part...

      Because customers equate the AAA logo, as a shop they can trust.

      The other major change they've made is...

      The new requirements for the AAA certification renewal.

      Many shop owners did not read the fine print or notice the changes to the agreement.

      In other words, the fine print requires certified shops to give AAA access to the shop's customer database.

      The biggest concern is if you give them access to your customer database and then, they open a AAA Owned Facility, in your backyard...

      They now have a built-in customer base they can market to.

      What that means to you is...

      This a major conflict of interest because now, they have all of your customers' information, which they can use to actively market and essentially steal your customers.

      So, this is something to be considered, in deciding to continue to be affiliated, as a AAA certified shop.
    • By Joe Marconi
      AAA has a long history, and has been a partner to the auto repair and service industry, especially with Approved Auto Repair (AAR) certification for the independent auto repair shops. But, in recent years the AAA has caused a lot of friction among shop owners, resulting in many shop dropping their affiliation with the AAA. For a number of reasons, I too have decided not to renew my AAR contract with the AAA.
       
      Let me be clear, AAA is regional, so the northeast may have a slightly different program from the southwest. But, we need to remember, that the AAA in the eyes of the consumer is one brand and they do cross channels with their concepts and objectives.
       
      AAA has competing shops in some areas in the country, and in some regions wants a backdoor access to the shop's customer information through the shop's business management system. This is a step in the wrong direction.
       
      Whether you are an AAR shop or not, you need to be informed on this important issue.
       
      Below are a links to a few recent articles in Ratchet and Wrench, one written by Mitch Schneider.
       
      I strongly urge you to read them.
       
      http://www.ratchetandwrench.com/RatchetWrench/December-2015/Vision-and-Visionaries/
       
      http://www.ratchetandwrench.com/RatchetWrench/April-2016/Regional-AAA-Network-Changes-Put-Pressure-on-Shops/
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