Quantcast
Jump to content


Do you use a Digital Inspection process?


Recommended Posts

AutoVitals here. I like it for the most part, but seems to be a very rough and "buggy" software. Since it's just my wife and I, we just use the Electronic Inspection System (EIS). Customers love it! The transparency of your inspection sells itself, worth every penny. After implementing digital inspections, my ARO went from $380 to $560. Very happy to say the least, but I'm always open to better applications. We'll be at AAPEX to check some out later this year.

 

AJ

Link to comment
Share on other sites

We are in the same boat right now. Our shop software does not integrate with any digital inspection process (nor worldpac integration). We are in the process of moving to RO Writer and picking up a digital process within the next 12mo.

 

I've eard lots of short comments on RO Writer. I've been using Mitchel1 (Manager) for 5 years. Does RO Writer allow a data migration from Mitchel1?

Link to comment
Share on other sites

  • 2 weeks later...

We use Autovitals and are very happy with it. I documented our startup in a thread on this forum. Biggest problem - they are a West Coast company and it took them a while to understand that somebody needed to be on the other end of the phone when we call at 8 AM Eastern if something isn't working. The program creates great digital vehicle inspections that are easy to sell from.

Link to comment
Share on other sites

Stow, I know I'm a little late to the conversation, but we use Bolt On Technology digital inspections. I have never said this about another company, but I will be a Bolt On customer for life. That's how strongly I feel about their product and service. PM if you would like more feedback

  • Like 2
Link to comment
Share on other sites

Last week, as part of an ATI 20-Group exercise, my son and daughter-in-law went with the entire group to do an assessment of one of the group member shops in Nashville. They broke up into sub groups and evaluated facilities, equipment, interviewed service writers, reviewed processes and management practices. The goal over the next couple of years is to visit all shops in the group and do the same thing. It's tough to hang yourself out there in front of your peers like that, but the rewards are amazing. Anyway, the point for this thread is that Autovitals sent a rep to the meeting. Not long after the visit started, Uwe Klienschmidt, the head guy at Autovitals showed up and met one on one with the members of the group who use AV (most are users). He took home a lot of first-hand feedback. That's pretty good support and reinforced our belief we made a good decision going with AV.

  • Like 1
Link to comment
Share on other sites

Thank you flacvabeach.

 

I'd like to mention that our SmartFlow service is not limited to digital inspections. It offers a workflow management system, which exceeds any POS' work in progress screen capabilities. www.autovitals.com/smartflow

 

running back and forth between counter and back shop is thing of the past, dispatching technicians directly from the counter, smart alerts send messages to service advisors, bidirectional texting to motorists and emailing inspection results, diagnosis results, OEM recs and TSB's/Recalls with just two clicks. Freeing up the service advisor from busy work so they can advise service.

Link to comment
Share on other sites

Last week, as part of an ATI 20-Group exercise, my son and daughter-in-law went with the entire group to do an assessment of one of the group member shops in Nashville. They broke up into sub groups and evaluated facilities, equipment, interviewed service writers, reviewed processes and management practices. The goal over the next couple of years is to visit all shops in the group and do the same thing. It's tough to hang yourself out there in front of your peers like that, but the rewards are amazing. Anyway, the point for this thread is that Autovitals sent a rep to the meeting. Not long after the visit started, Uwe Klienschmidt, the head guy at Autovitals showed up and met one on one with the members of the group who use AV (most are users). He took home a lot of first-hand feedback. That's pretty good support and reinforced our belief we made a good decision going with AV.

 

 

Awesome! Maybe Bolt On will take a page out of AV's book. Meeting with 20 groups is a great idea.

  • Like 1
Link to comment
Share on other sites

We have mixed feelings on bolt on. We subscribed to the services but we are on month 3 of caller id pro being down and the 1 on 1 training is subpar. We see the vision but the operations is causing us to wonder if it justifies the investment.

 

Sent from my SM-N900P using Tapatalk

 

Hi Matt,

 

Thank you for sharing your issue. I apologize for any inconvenience you experienced, and have made sure you were not billed at all for Caller ID. You should be all squared away now. We’ll see you Friday for training.

 

If you need us for anything else, please don’t hesitate to reach out. http://boltontechnology.com/contact-us

Link to comment
Share on other sites

 

Hi Matt,

 

Thank you for sharing your issue. I apologize for any inconvenience you experienced, and have made sure you were not billed at all for Pro Call. You should be all squared away now. We’ll see you Friday for training.

 

If you need us for anything else, please don’t hesitate to reach out. http://boltontechnology.com/contact-us

Thank you Mike. Staff is good, product is good. We just want to get into a position to use it.

 

Sent from my SM-N900P using Tapatalk

Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         4 comments
      A recent study, done by Harvard Business School, concluded that the real problem with attracting and retaining employees has more to do with the workplace environment, not pay or benefits. While the study did find that an adequate pay plan and offering an attractive benefits package did help with recruiting and retention, it’s not enough to satisfy the needs of employees, especially those of front-line workers.
      The study also stated that in 2021, many companies were convinced that giving raises, sign-on bonuses, and other perks would solve the worker shortage problem and prevent people from quitting. However, this strategy did not work. So, what does work regarding attracting quality people and keeping them employed?
      Essentially, it all comes down to the culture of your company.  Management: do all it can to consider the individual needs of your employees. Your employees want to feel that they have a voice, that their opinion counts, and that their role in your company is both respected and recognized. Yes, pay and a great benefits package will go a long way toward making your employees feel secure, but that’s only financial security. People want more than money.
      To attract and keep top talent requires creating a company that people feel proud to work for. You need to reach the hearts and minds of your employees. Become a leader that people are enthusiastic about working for. You want your employees bragging to their friends and family that your shop is a great place to work!
      Step one to attracting and retaining quality employees: Create an amazing workplace environment for your employees!  Trust me, happy employees make happy shop owners too!
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:
      30% increase in revenue by improving transparency and trust
      50% reduction in time spent researching and ordering parts
      10% increase in profit margins through robust reporting
      Click here to learn more about AutoLeap and schedule a demo:
       
      AutoLeap Link: http://bit.ly/3GRgO88
       
      In this podcast episode, Coach Chris Cotton discusses the importance of having a business coach for independent auto repair shop owners. He lists 16 reasons why having a coach is beneficial, including providing accountability, fresh perspectives, and unbiased insight. A coach can also help with setting attainable goals, improving organization, and celebrating wins. Additionally, they can assist with growth strategies, financial management, employee management and training, and industry expertise. Coach Chris emphasizes that having a coach is essential for shop owners to achieve their dreams and take their businesses to the next level.
      Should You Have a Business Coach? [00:01:44] Coach Chris Cotton explains why everyone should have a business coach, the challenges of running a business, and how a coach can help you achieve your goals.
      Unbiased Insight [00:06:40] A business coach provides unbiased constructive criticism and insights that friends, family, and coworkers may not be able to offer.
      Fresh Perspective [00:08:02] A business coach can help you identify problems and solutions that you may have overlooked due to being too involved in your business.
      Growth [00:07:29] A coach can help you create a strategic business plan to boost growth, qualify your database, and generate leads.
      Balance [00:08:21] A coach can teach you how to balance your professional and personal life, encouraging you to take breaks and prioritize work-life balance.
      Employee Management [00:11:50] A coach can assist in building a strong team, providing guidance on hiring, training, and retaining skilled employees, and implementing performance management systems.
      Don't forget to rate and review us!
      Connect with Chris:
      [email protected]
      940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/AutoFixAutoShopCoaching
      Youtube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      One of the biggest complaints we hear from shop owners is they don’t trust the numbers from their CRM. They have good reason for this. In the world of marketing, we refer to the connection of dollars earned to the marketing channels that produced those dollars as “attribution”. This week we talk to Justin Rae, founder of Cinch CRM.  Justin talks with us about attribution and his passion for creating accurate numbers that the shop owner can trust.
      Talking Points
      Attribution defined, and Justin’s history with creating trustworthy attribution How long revenue be attributed to a single marketing action Multi-channel attribution The types of marketing actions can you give attribution to with a CRM  
      How To Get In Touch with Cinch CRM
       
      Website - https://cinch.io/ 
      LinkedIn - https://www.linkedin.com/company/cinchplatform/ 
      Facebook - https://www.facebook.com/CinchPlatform/ 
      YouTube - https://www.youtube.com/@CinchPlatform 
      How To Get In Touch with Shop Marketing Pros
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
       
      Thanks to our partner, RepairPal. Visit the Web HERE
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Recorded Live at the Vision 2023. As a business owner, it's important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance. They also share their experience with organizing their 2023 Institute Summit including the value of having vendors present at the event and the value of networking in the industry. So, what are you waiting for? Tune in now and take your business to the next level!
      As always, thanks for listening, and don't forget to subscribe to our podcast for more great content.
      "Networking is not about just connecting people. It's about connecting people with people, people with ideas, and people with opportunities." - Michele Jennae
      Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE.
      Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE.
      Show Notes
      (00:01:11) Recap of the Institute's Summit in St. Petersburg (00:07:03) Speed Dating with Vendors at the Summit (00:10:33) Networking and Giving Back: The importance of networking and giving back to the industry. (00:11:55) Raise Your Labor Rate: The undervaluation of the industry and the need to raise labor rates is discussed, with a suggestion to raise rates by $10 and inform other shops in the area. (00:18:24) Importance of Exceptional Customer Service (00:22:27) Coaching methodologies and assessments (00:26:31) Developing Processes: The importance of identifying and documenting processes in a business, and how to start creating processes. (00:28:01) Writing Processes: The process of writing processes, including starting with workflow, identifying lost build hours, and breaking down processes into smaller, manageable steps. (00:31:29) Implementing Processes: The importance of training employees on processes, and how to ensure that processes are being followed correctly. They also emphasize the need for ongoing review and revision of processes. (00:36:25) Selling a Business: The process of selling a business and the importance of having systems and processes in place to make it a sellable business. It is recommended to plan for a period of five to seven years to get the business in shape for sale. (00:37:31) Factors Considered by Buyers: The factors that buyers consider when purchasing a business, including cash flow, property ownership, and profitability over a period of three years. It is important to have consistent growth and profitability over this period to make the business attractive to buyers. (00:39:05) Myths about Coaching: two myths about coaching: that you can't raise your labor rate and that you can't afford a coach. (00:42:09) Improving Net Profit: Ways to improve net profit, including raising labor rates, improving inspections, and working on sales skills. (00:45:07) Benefits of Business Coaching: The benefits of working with a business coach, including building wealth and making minor changes that can compound over time.  
      Thanks to our Partners, AAPEX and NAPA TRACS.
       
      Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM
      NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com
      Connect with the Podcast:
      -Join our Insider List: https://remarkableresults.biz/insider
      -All books mentioned on our podcasts: https://remarkableresults.biz/books
      -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
      -Buy Me a Coffee: https://www.buymeacoffee.com/carm
      -The Aftermarket Radio Network: https://aftermarketradionetwork.com
      -Special episode collections: https://remarkableresults.biz/collections
           
      Click to go to the Podcast on Remarkable Results Radio


  • Similar Tagged Content

  • Our Sponsors



×
×
  • Create New...