Quantcast
Jump to content


Holiday Bonus


MINI4U

Recommended Posts

We have for the last 7+ years gave out a $100.00 bonus for Christmas to all our employees. It never changed because our revenue never changed. This year we got a new service writer and he knows how to sell. Not only have we made over $200,000 more than the last 7+ years (in 9 months!) but also shop moral is way up so the techs are producing better. We definitely want to go up on our bonus any recommendations? Currently the service writer gets a bonus on sales monthly and he techs get extra pay for production.

 

 

Link to comment
Share on other sites

I don't think you made over $200,000, what i think you mean is you had sales revenues in excess of $200K. Having said that, I am weary of cash bonuses because people can begin to construe them as an entitlement. I do believe they are powerful incentives, and I try to link them to the particular's individual performance.

 

Someone living within their means, a cash bonus is seen as a valuable reward, on the other hand a spendthrift thinks he is entitled to even more money regardless of his effort, this has been my experience.

Edited by HarrytheCarGeek
Link to comment
Share on other sites

Listening to the radio or reading an article (don't remember which) the subject was "What is the #1 thing that employees appreciate and retains them as happy employees?" The answer was a Christmas Bonus. Not raises or benefits.

 

We will be giving a bonus this year, out of sincerity not because we have to - but in appreciation. The owner will personally hand it out with a handshake and a big thank you.

  • Like 1
Link to comment
Share on other sites

Do you do the bonus by a calculation of profits? Trying to figure out how to do it mathematically and curious how others do it. If everyone is on the same page about the shop making a goal or amount at the end of the year then they can expect a certain percentage. That way if the shop does not make it neither do they.

Link to comment
Share on other sites

We never call anything bonus. We call it "profit sharing". There has to be profit for any extra funds to be distributed. As for Christmas since I do give out cash I started calling them Christmas "gifts" since that's what they really are. This year I am writing personal notes for each employee with a Christmas card rather than the typical money envelope so many people use. I will distribute at our Christmas dinner where we invite the whole family and/or boyfriends/girlfriends.

Link to comment
Share on other sites

We took over the shop in September from the previous owner after 38 yes in business. I had worked for him for 11 years prior to take over. The one employee who I carried over with me during the changeover is a once in a lifetime employee that everyday goes above and beyond on every job. I kept asking and prying into an item he might be interested in. He grew up in a poor poor community and I found out has slanted Apple products. My wife and I bought him a MacBook laptop as a Christmas thank you. Now, we have a new hire who has been with us 3 weeks, not sure what to do for him.

Link to comment
Share on other sites

Bad thing about large bonuses is that if the employee drinks or drugs and you give them $$$$ all at once it could kill them. Better yet is money towards tools they need,food to keep them strong or a specific family need. We keep them alive to serve the ship....row and row well. They pull the wagon...Feed them well. Merry Christmas!

Link to comment
Share on other sites

Bad thing about large bonuses is that if the employee drinks or drugs and you give them $$$$ all at once it could kill them. Better yet is money towards tools they need,food to keep them strong or a specific family need. We keep them alive to serve the ship....row and row well. They pull the wagon...Feed them well. Merry Christmas!

 

kill them huh? a little far fetched. a plane could fall on the mall too, they would be there because they have extra cash now.

 

We give money, money, money. Makes them happy and they are very appreciative as well as the owner. Dont overthink it. Giving them money gets each and everyone the perfect gift as they can buy with it what they want.

Link to comment
Share on other sites

We give out Christmas cards each year to our staff, and enclose some cash in each envelope. I realize it's subtle, but the understanding at our shop is that the Christmas cards & the money that goes with it isn't a bonus or a commission or an entitlement, but simply a gift.

 

I generally take the time to personally write more than a few words in each card, and my staff is nearly always overwhelmed & willing to express their gratitude. It is, after all, a gift. (Not unlike anything else that they may receive from others on Christmas morning)

 

We truly appreciate our staff, and have been careful to focus on the people we work with throughout the year, making a Christmas gift of cash just "icing on the cake".

 

We don't, by the way, have a year-end bonus or profit-sharing type of program. We had another record sales year this year hich hasn't affected the gifts we give.

Link to comment
Share on other sites

It is nice to hear all of you that take care of your employees, I have worked at the same place for 25 years. I went from a very generous bonus to 0 for two years now get a very tiny one that won't even fill the gas tank on my car. Everyone receives the same measly amount, doesn't matter how good or how loyal or how long you have been there. Anyway even though I don't receive much of anything I want to commend those owners out there that respect and treat their employees kindly.. MERRY CHRISTMAS TO ALL OF YOU !!!!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         6 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
       
      The importance of human touch in customer service (00:01:05) Chris discusses the negative impact of phone trees on customer service and the need for a human touch. The drawbacks of using phone trees (00:02:07) Chris explains how phone trees can frustrate customers and lead to missed opportunities. The value of personal interaction in customer service (00:05:21) Chris emphasizes the importance of human connection and empathy in the customer service experience. Balancing automation and human interaction (00:07:31) Chris discusses the need to strike a balance between technology and human interaction in the auto repair business. Practical tips for revamping phone systems (00:09:33) Chris provides practical suggestions for improving phone systems to better serve customers and enhance the overall customer service experience.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Bonus Episode - Frank Scandura on AutoTechIQ And Enhancing Shop Dynamics
    • By Changing The Industry
      Today is the last day for registration - Send us a message on HOW to register for this show.
    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.



  • Our Sponsors

×
×
  • Create New...