Gonzo
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Posts
2,708 -
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131
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Topics posted by Gonzo
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Left Handed Socket - - - Understand what you're doing, before you understand you don't...
By Gonzo, in AutoShopOwner Articles
- 3 replies
- 2,175 views
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Welcome, ... To the Outer Limits - - - - Who's in control of your car? You? or not You...
By Gonzo, in AutoShopOwner Articles
- 6 replies
- 3,976 views
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Clamps and Batteries - - - - The negative and the positive of home grown battery clamps and repair
By Gonzo, in AutoShopOwner Articles
- 9 replies
- 3,710 views
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Problem on the 'IN" side - - - - How important it is to be as descriptive as possible when explaining things to a customer.
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,048 views
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- 1 reply
- 1,916 views
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Car 54 - - - - A customer unwilling to wait, but not unwilling to leave an insult.
By Gonzo, in AutoShopOwner Articles
- 6 replies
- 2,683 views
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- 2 replies
- 1,953 views
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Taking Some Time A customer whos not part of the fast track, whos not in a hurry to get some where. Just happy to be where he's at.
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,313 views
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Parts Changers I'll bet you've run across these type of customers before.
By Gonzo, in AutoShopOwner Articles
- 6 replies
- 2,920 views
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- 5 replies
- 2,495 views
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- 3 replies
- 2,041 views
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A Day At The Dentist - - - Explaining "It's doing the same thing" to another professional
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 1,995 views
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Know It Alls (I don't know it all, but sometimes a customer will tell me they do...)
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,474 views
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Royism - long time employee with his own way of looking at things
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,577 views
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Diamond in the Rough --- --- --- Cheap cars are cheap for a reason ---
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,490 views
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Once, Twice, Three Times - How many times do you have to tell someone something until they get it.
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,861 views
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You Want Fries With That? --- So many people are in a hurry these days
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,591 views
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Earning Respect of the Parts Store ----- ----- ----- ----- "When your actions affect their reactions"
By Gonzo, in AutoShopOwner Articles
- 3 replies
- 2,087 views
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- 2 replies
- 2,655 views
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- 3 replies
- 2,034 views
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Tweaker ---- It's not just the jobs that can be funny, but the coming and going of them
By Gonzo, in AutoShopOwner Articles
- 3 replies
- 2,074 views
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DAD'LL DO IT ------ When old Dad gets involved with the repair, the technician becomes the villiage idiot
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,195 views
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Honesty... from the other side of the counter ----- after recent headlines, I had to post this story
By Gonzo, in AutoShopOwner Articles
- 8 replies
- 3,280 views
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- 4 replies
- 2,104 views
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It's Doing The Same Thing ---- the service writer to the tech. this story doesn't need any explanation
By Gonzo, in AutoShopOwner Articles
- 9 replies
- 3,138 views
