Gonzo
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Posts
2,708 -
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131
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Topics posted by Gonzo
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Left Handed Socket - - - Understand what you're doing, before you understand you don't...
By Gonzo, in AutoShopOwner Articles
- 3 replies
- 2,613 views
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Welcome, ... To the Outer Limits - - - - Who's in control of your car? You? or not You...
By Gonzo, in AutoShopOwner Articles
- 6 replies
- 4,378 views
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Clamps and Batteries - - - - The negative and the positive of home grown battery clamps and repair
By Gonzo, in AutoShopOwner Articles
- 9 replies
- 4,378 views
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Problem on the 'IN" side - - - - How important it is to be as descriptive as possible when explaining things to a customer.
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,339 views
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- 1 reply
- 2,170 views
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Car 54 - - - - A customer unwilling to wait, but not unwilling to leave an insult.
By Gonzo, in AutoShopOwner Articles
- 6 replies
- 3,024 views
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- 2 replies
- 2,222 views
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Taking Some Time A customer whos not part of the fast track, whos not in a hurry to get some where. Just happy to be where he's at.
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,609 views
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Parts Changers I'll bet you've run across these type of customers before.
By Gonzo, in AutoShopOwner Articles
- 6 replies
- 3,265 views
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- 5 replies
- 2,894 views
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- 3 replies
- 2,356 views
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A Day At The Dentist - - - Explaining "It's doing the same thing" to another professional
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,294 views
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Know It Alls (I don't know it all, but sometimes a customer will tell me they do...)
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,796 views
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Royism - long time employee with his own way of looking at things
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,933 views
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Diamond in the Rough --- --- --- Cheap cars are cheap for a reason ---
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,928 views
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Once, Twice, Three Times - How many times do you have to tell someone something until they get it.
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 3,352 views
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You Want Fries With That? --- So many people are in a hurry these days
By Gonzo, in AutoShopOwner Articles
- 5 replies
- 2,965 views
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Earning Respect of the Parts Store ----- ----- ----- ----- "When your actions affect their reactions"
By Gonzo, in AutoShopOwner Articles
- 3 replies
- 2,411 views
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- 2 replies
- 3,036 views
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- 3 replies
- 2,361 views
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Tweaker ---- It's not just the jobs that can be funny, but the coming and going of them
By Gonzo, in AutoShopOwner Articles
- 3 replies
- 2,405 views
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DAD'LL DO IT ------ When old Dad gets involved with the repair, the technician becomes the villiage idiot
By Gonzo, in AutoShopOwner Articles
- 4 replies
- 2,530 views
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Honesty... from the other side of the counter ----- after recent headlines, I had to post this story
By Gonzo, in AutoShopOwner Articles
- 8 replies
- 3,681 views
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- 4 replies
- 2,518 views
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It's Doing The Same Thing ---- the service writer to the tech. this story doesn't need any explanation
By Gonzo, in AutoShopOwner Articles
- 9 replies
- 3,596 views
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