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By Jay Huh
I've been lucky so far but I couldn't escape the "slow" season forever. I'm in NC and we got 2 inches of snow and the whole city/county shut down for days.....
We got snow Saturday, had pretty much no customers Friday, Sat (closed) Monday and today and tomorrow doesn't look good either (no appointments).
Techs are getting frustrated with no work (they are flat rate and usually stay busy) and obviously not good for me or the business. Do you guys go to auction and buy cars to sell? I usually have 1 car that I work on at all times for myself to sell but I haven't bought a car off of a customer in a while.
It's a bit of a pain to get a dealer license here so wondering if you guys do it
How do you handle your shop when work is slow? We have guys that sit around, talk and play on their phones, surf the internet, etc and to be honest, it frustrates me cause i am essentially paying them while they are doing it (we pay by the hour).
Should i send some guys home early?
Thanks in advance.
Seems like lately we have been working out a lot of estimates without getting the job. Sometimes i feel like were wasting a lot of time to sit down and work these out.
Are we getting to detailed when doing this? I have learned to try and secure a appointment before giving a estimate, but that does not seem to work either. I'm not looking to land all the Customer's that call, but some would be nice!! More and more we are seeing people want to supply their own parts. In the past we never did this. Is it time to start thinking about changing how a CSP (customer supplied part) job is handled?
Looking for any thoughts
Thanks Jim Quinn