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Tweaker ---- It's not just the jobs that can be funny, but the coming and going of them


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Tweaker

 

I was busy with the morning paper work when the front door swung wide open, as if a strong wind had just come up. A fumbling young lad comes bolting through the door like a linebacker. Two steps into the lobby and he trips over his own two feet, stumbles and manages to catches himself with his chin on the bar stool at the front counter. He took a few seconds to compose himself, then pops up straight and tall, and does a full body shake like a dog after a bath.

 

"Hi, how u doin'?" he says, still adjusting his jacket from the collision with the bar stool.

 

Quite a first impression, don't ya think? Trying to keep my composure I answered, "Just fine, you need some help there, buddy?"

 

"My truck, you know… that red one out there in the parking lot."

 

Now, I've heard some stories in my time, but this guy had a good one. His Chevy truck problems seemed to run the gauntlet of weirdness. One blank work order wasn't enough to write it all down. I ran out of room rather quickly and resorted to a yellow legal pad. It was turning into a full blown novel.

 

It's the headlights, no… it's the blower motor, no not that either, it's the wipers, oh, wait a minute it's the transmission… wait, wait… the door locks. Nope, must be the engine, could be the radio, shucks no… it's the HVAC. I can't tell. The more he talked the more I kept writing. I wasn't sure if he was only adding as many things as possible so he could get it ALL looked at one time, or he was just making stuff up as he went along. I don't even know if he was keeping track of what he was actually talking about. It didn't matter… the weirdness got even weirder.

 

"They've been tweaking my truck," he tells me.

 

"Tweaking? What do you mean by "tweaking" and who was doing the "tweaking?" I said. (Bewildered and confused, but I had to ask.)

 

"The guys who stole my truck, they were tweaking it."

 

"Sorry to hear it was stolen. Did the cops get it back for you?"

 

"No, I found it."

 

"That's super, where did ya find it?"

 

"At my friend's house, I pulled it back to my apartment with my motorcycle." (I would have loved to have seen that!)

 

This keeps getting stranger and stranger. My legal pad was filling up. I gave up writing things down, and decided I'm just going to listen to this debacle for awhile, see where it leads. You know, sometimes I think there should be a psychiatrist on call for people like this. I think this stumbling-motorcycle-towing-tweaker needs a little tweaking of his own.

 

"So …," I'm hesitant to ask, "You want me to "un-tweak" the truck?"

 

"No, I need you to tweak it better. You can do that right?"

 

Now exactly what this guy is referring to is still a mystery to me. At this point, I think Mr. Tweaker has gone from just plan nuts to certifiable.

 

Not only did none of it make sense, but this guy didn't even want anything fixed. No seriously, he didn't…. Because, oh you'll love this… all of the systems he mentioned … WORK! Everything was fine; what he really wanted was his truck to be better than factory. The stolen part was as bogus as the rest of his story; he was using that as an excuse to gain an advantage over his insurance company. Oh sure, the car was at his buddy's house, and I think he did tow it back, but after talking to him it sounded like he owed his buddy some money for doing some repairs. ("Tweaking" I guess.)

 

Not only was his suggestion of claiming it stolen questionable, old "Tweakie" forgotten a few important steps to his master plan. He didn't file a police report, notify his insurance company or… pay his last premium. (He told me that after I informed him his plan wasn't going to work.) So not only was his little caper to turn his truck into a Chevy pickup on steroids by "tweaking" the factory specs an idiotic plan, but his method of paying for the whole thing was completely illegal.

 

"Ok buddy, you're done here. You can take your truck and head down the road. I can't help you with your silly little adventure. You've got more issues than I care to deal with, and most of them are not with your truck."

 

He stood at the counter for awhile as if he was in shock. Blinking several times like he was staring at a bright light, then shook his head as if he just took a huge shot of 100 proof Scotch… stared at me some more, then looked at me as if I was the crazy one. He stepped straight backwards into the same bar stool he just hit his chin on. With some not so graceful moves he spun around the bar stool, clanking his shoes against the legs, and made his way to the lobby door.

 

I stood there about to break into uncontrollable laughter watching this klutz fumble with the front door trying to figure out which side would swing it open. When he did get it right, he threw the door open with all his might, swinging the door wide, and glared at me as he barged through the opening, only to have the door swing back at him nearly smacking him in the head.

 

After jumping into his truck he backed out of the parking space and dropped the clutch to lay some rubber. The tires gave a quick little chirp just before the truck stalled. Then I heard… crank, crank … crank, crank … crank, crank… vroom!!! With the motor still coughing from the rich mixture, he crept away from the shop bucking and jerking till the engine cleared its throat, and then drove out of sight down the road.

 

Oh, the wonders of the automotive driving public in this world we live in will never cease to amaze me. I hope there are a few more "tweakers" out there who haven't made it to my shop yet … do me a favor… stop on by… I really enjoy a good comical start for a morning once in awhile.

 

 

 


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Posted

You can run, but you can't hide from these weirdos... I'm sending them to New York next... be looking for them... :)

 

 

I'm not a cartoonist, but if I were I would draw your shop with a huge manget on top. That story is about as strange as it gets. You gotta be attracting these people in some strange, weird way...

Posted

Gonzo, I grew up in NY and can assure you that the nut jobs are already there. LOL I think most of them work in government.

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         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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