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Hey Look, I Found the Loose Nut


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Here are some of the reviews on MY book. It's not wise to judge your own work, so I copied some of the reviews other people have left about my book. I do think it's a pretty funny look at you and I in the business of auto repair as well as how silly the customer can look when you take them out of their comfort zone.

 

Pickup a copy either at my website or thru Amazon.com. Ask at your local book store if they don't have it I'm sure they can order it in for you.

 

If you have any comments, leave them here for everyone else to read too. Thanx again. Gonzo

www.gonzostoolbox.com

 

http://www.amazon.co...04253552&sr=1-2

 

 

A Humorous Look at Customers from a Service Technician's View Having been in private business for many years, I've learned customers are the key to good business. Any service person will tell you that customers can provide a lot of fodder for good stories. So, instead of just telling my stories, I've written them down. Reading this book will give an inside view of what it's like from the other side of the counter. Whether you are a customer or a service person, some parts of these stories will jog your memory of a past situation. Humorous, thought provoking, but never meant to be serious. Just a fun read, with helpful tips to keep in mind when you step up to that counter. About the Author Scott "Gonzo" Weaver was born and raised in Pennsylvania, and now resides in the mid-west. He was given his trademark moniker, "Gonzo", while serving in the USMC. You will usually find him under a hood or dash repairing cars, as he has for the past 25 years. This review is from: Hey Look! I Found the Loose Nut! (Paperback) Being in the auto repair biz about 25 years. The book has good insight on daily life dealing with the public. Its no easy task to keep people happy while repairing cars. No one likes to spend money on car repair(unless its for an upgrade) and can treat the mechanic like its his/her fault the car is broke down.

 

All we ever hear is how mechanics rip-off or are imcompetent. Should be the other way around. Media should report how crappy general public treat mechanics. We need to make a living too and yes, good car repair is expensive.

 

Its the unskilled and untrained so called mechanics that taint the industry for good mechanics. Because they don't know how to run a business except by bashing good repair shops and doing cheap, hack type repairs.

 

The book is not about bashing public or customers but gives nice examples of the different walks of life we deal with daily. Thanks for the good read :)

 

 

This review is from: Hey Look! I Found the Loose Nut! (Paperback) Very funny book! I couldn't put it down - the stories kept getting funnier and funnier! If you work with people (retail, service, etc) you have to get this book.

 

This review is from: Hey Look! I Found the Loose Nut! (Paperback) I was pleasantly surprised after reading "Gonzo's" book! Of course, everyone should buy this book to give to their favorite car mechanic. But I also think the author's philosophy on many of life's experiences is refreshing and, mechanic or not, we all can relate to his "customers" in one way or another. I intend to steal a quote from Scott myself to hang somewhere in my office---"It's like living on a teeter totter. One side is "genius" and the other side is "idiot", and all day long you are walking back and forth on the board, trying to keep the teeter-totter balanced...." This book will make you take a second look at how you've been treating your automobile repairman. And you'll wish you could take your car to "Gonzo"!


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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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