Quantcast
Jump to content


Search the Community

Showing results for tags 'Business manangement'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Business & Automotive Discussions
    • Auto Repair Shop Management Help? Start Here
    • General Automotive Discussion
    • Regional Specific Management Discussions
  • Business Review, Coaching, Tips & Articles
    • Business Talk - How's your shop doing?
    • Joe’s Business Tips For Shop Owners
    • Management Coaching, Business Training, Consulting
    • Podcasts, Webinars & Live Streams
    • AutoShopOwner Articles
  • Automotive Repair Shop Management
    • Marketing, Advertising, & Promoting
    • Customer Experience & Reviews
    • Running The Shop
    • Workflow, Procedures, Shop Forms
    • Dealing With Competition
    • Pricing, Discounts, Labor Rate
    • Invoices & Estimates
    • Accounting, Profitability, & Payroll
    • Credit Cards, Payments, Financing
    • Expense Management, Rent, Taxes
    • Human Resources, Employees
    • Education & Training
    • Shop Insurance, Certifications, Laws, Legal
    • Management Software, Web Sites & Internet
  • Automotive Parts, Service & Technical
    • Automotive Parts & Suppliers
    • Repair & Maintenance Services
    • Tires and Tire Services
    • Fleet Service and Contracts
    • Automotive Shop Tools & Equipment
    • Technician Corner - Discussions
    • Repair/Diagnostic Help & Tech Tips!
  • Buying and Selling your Auto Shop Business
    • New Repair Shop, Partnerships, Bank Loans
    • Exit Strategy, Retirement, Selling Your Repair Shop
  • Shop Programs and Franchising
    • Auto Parts Banner Programs
    • Auto Shop Franchises
    • Shop Warranty Programs
  • Auto Body Collision Shop Business
    • Auto Body Shop Discussions
  • Non-Business Related Discussions
    • Non-Automotive Discussions
    • Automotive News
    • New Member's Area
    • AutoShopOwner Announcements
  • Automotive Shop Classifieds, Resources & Events
    • Automotive Classifieds
    • Automotive Business Opportunities
    • Events & Trade Shows
  • The Car Count Fixer's Fix Your Car Count.... and more!
  • The Car Count Fixer's New Release
  • Shop Website Help's Post Your Website
  • Shop Website Help's Website Tips
  • Credit Card Processing's Topics

Categories

  • Automotive Advertising
  • Automotive Industry
  • Automotive Customer Service
  • Automotive Management
  • Automotive Marketing
  • Automotive Networking
  • Selling Automotive Repair
  • Gonzo's Tool Box
  • Reviews
  • Test

Categories

  • Shop Technician Forms
  • Customer Service Forms
  • Management Forms
  • Reports and Publications

Blogs

  • AutoShopOwner's Blog
  • Joe's Blog
  • Alex's Blog
  • David Rogers' Blog
  • BOLT ON TECHNOLOGY Blog
  • AutoVitals - Creators of The Digital Shop®
  • OEScanTools.com's Blog
  • Shopcat's Blog
  • Elon Block | SellMoreAutoService.com
  • myCARFAX's Blog
  • Elite's Keys to Building a Successful Shop
  • Waynes Garage's Blog
  • Car Count Daily | Auto Repair Marketing Blog
  • Stevens Automotive Services Shop Management that Makes a Difference
  • Automotive Webmaster's Website Management
  • Direct Mail For Auto Shop Owners
  • Digital Stratagies Incubator
  • Ted
  • Three Rivers Bookkeeping Success Guide
  • Remarkable Results Radio

Calendars

  • AutoShopOwner Website Events
  • Automotive Industry Trade Shows
  • Auto Shop Events
  • Car Show Events
  • Webinars
  • Training Events
  • Other Events

Product Groups

  • Converted Subscriptions
  • Advertising

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


Business Name


Type of Business


Shop Labor Rate

 
or  

Website


Certifications


Your Mission Statement


Full Name


Interests

Found 2 results

  1. It’s easy to get sucked into the drama and the negativity of your worst customers. For some reason, no matter how hard you try, there will be some people that you will find impossible to please. My advice: stop trying. I am not suggesting that you ignore all problem customers. That goes with the territory. What I do suggest is that you don’t ignore your BEST customers. Pay a lot of attention to them. Educate your customers; explain the reasons why you are suggesting certain repairs or services. However, you will find that devoting your time and energies to your best customers will br
  2. A customer wanted to speak to me the other day to let me know of a situation he had on the road. He said that there was a car that was tailgating him, and it turns out that the driver of the car was one of my techs. The customer was driving to my shop to pick up his other car and saw my tech pull into the shop. The customer was upset and said he was surprised that one of my employees would drive like this. I thanked him for bringing this to my attention, and said I would look into it. BUT, the customer said one thing that did not sit well with me. At one point he said, “Maybe he thought


×
×
  • Create New...