RepairLync - A New, Free Website to Electronically Link Shops to Customers
Similar Forum Topics
Hey Everyone, I'm Ricardo from Complete Auto Reports. You may have heard about the shop management software that we made at a shop in Linden NJ. We've been really busy over the last year trying to refine the process at a shop through the software. We have come up with something we think that people can and will benefit from. We want to start with smaller auto repair facilities who are looking for something to transition out of paper and pen, as well as word documents and/or excel spreadsheets. We've taken our software and made a free package that allows the following from any device with a updated and functional browser: Take appointments from your customers Digital Vehicle Inspections - Included in every service request and sent to each customer if performed Workflow - Pending, Under Process, Awaiting Approval, Approval Completed, Work In Progress, Completed Ratings - Customers can communicate ratings directly to you Messages - You can communicate with customers through the platform Customer App - All service history available, can schedule appointments with the app, transfer vehicle records to new owners Sales Reports 100% mobile - Works on everything from your 5inch iPhone to your desktop. You can presently upload all of your customer information: name, address, phone numbers, email. Paid for versions offer parts ordering through PartsTech.com and Employeement modules that track employee time on jobs. Are there members here who are interested in trying the free platform to see if it's a fit for their business? Anyone interested in the paid for versions, can also get 60 days of free use and discounted rates available from our SEMA promotions.
- 4 replies
- 301 views
The way I see it, I don't know how any shop owner can run an auto business today without a computer management system. What systems are you using and what advantages or disadvantages do you see?
- 118 replies
- 39,743 views
Just wondering if I was the only fool who signed up for Mitchell 1 at $149 per month, only to realize that this was an "introductory" offer for 6 months and the price then jumps to $219 monthly. My sales person didn't make this clear at the time I signed the contract. Just wondering if anyone has had a similar experience.
- 3 replies
- 865 views
Article: Electronically Handicapped - - The general public (and myself) are getting way to reliant on electronicsElectronically Handicapped Are we so inundated with electrical devices we’ve forgotten how to do certain tasks without them? I believe the time has come when common sense values and electronics have crossed paths to change the way some people assume things are done. Yes, we’ve become electronically handicapped by the very means that are supposed to make things better. Expecting those electronic wonders to always be in working order is one thing, but not knowing what to do when those devices fail and having to resort to good old fashion “hands on” is where the problems and frustrations begin. Case in point: a guy calls and asks if I can fix his speedometer. He explains he wouldn’t be able to drive the car to the shop, because he has no idea how fast he’s going. I suggested he just stay up with traffic or download one of the many apps displaying mph. This led to even more hysteria because he was afraid of an electronic bug affecting his phone. Instead, all he wanted was one of those “I ain’t holding ya to it” estimates. Not knowing the reason why his speedometer wasn’t working, I gave him a rough guess on the cost of the various components related to a speedometer problem. He then tells me, “Let me know when the part shows up.” I asked, “What part?” Now I’m confused. Finally, it came down to one question. “Sir, even if I knew exactly what component or problem you’re having, how are you going to get the car here? Tow truck, or do you want me to come and get it?” I asked. Absolutely no tow trucks, and he didn’t want anyone else to drive his car. Instead, he was going to check “YouTube” for a video on how to fix it. Then, there are those individuals that common sense has entirely left them. A lady called to tell me her door locks stopped working, and how she was trapped in her car for several hours until her husband showed up. (He unlocked the door with the key from the outside.) I asked her, “Why didn’t you just unlock the door from the inside?” Her answer, “Sir, I pushed the button several times but it never would unlock the door.” I calmly asked (although I was secretly bursting with laughter), “Why didn’t you use the mechanical lock knob or push the manual lock lever in the opposite direction?” The tone of her voice was enough to tell you she was more than a little shaken up over the whole door lock ordeal. Thinking I could ease her obvious tension, I suggested that she could have rolled the window down, but that just spurred her anxiety even more. She couldn’t understand why I would suggest such a thing; she would have had to start the car in order to do that. Since the windows were up, the fear of carbon monoxide poisoning was an even bigger concern. Now with back up cameras, lane departure systems, auto parking, active cruise control, and perimeter warning systems some of these folks that barely understand how to turn on a light switch are going to be even more lost when these systems in their cars fail. I'm convinced by the actions of some people that it's already happening. Like the time my wife's rear view camera was covered in mud, she stopped the car, calls me and says, "The camera isn't working, is it safe to back the car up?" What's the world coming too? Pretty soon, there will be a generation that won’t understand or even care to know anything about some of the old technologies. That is until they’re face-to-face with a situation calling for some nostalgic common sense and a bit of mechanical know-how. We’ve modernized the family car into a nightmarish electronic wonder, which has caused a lot of people to lose touch with the basic fundamentals of its operation. Not only is it more complicated electronically, but it’s also becoming more reliant on GPS and computers. Here’s something else that I don’t understand: We still call a manual shift transmission a standard transmission. There’s nothing “standard” about it anymore. It was the standard for decades, but not anymore. Now it’s rather rare for new drivers to even know how to operate a stick shift. Even now, you see people who don’t have a clue how to use their turn signals. I doubt they know the proper hand signals or for that matter how to stick their arm out the window. Of course, that would mean rolling down the electric window, which probably doesn't work either. What about the tire monitor systems on cars these days? How many people know how to properly use a tire pressure gauge? Then again, why? We’ve got electronics to take care of that stuff. A vehicle operator seems to require less common sense these days as the electronic world has already accomplished these tasks with minimal to no effort with things like voice activated entertainment to navigation controls. Why, we even have crash avoidance systems and air bags to keep us safe. More to the point… less personal responsibility for your actions; make it the car’s responsibility. I grew up in the time when road maps were in every glove box. Folding one back up from the passenger seat while giving directions could be a contest of wit and skill to say the least. You paid attention to the road signs and observed the different land features as well as points of interest that were pointed out in the map details. These days, you listen to this voice on the navigation system that says, “Turn right in 500 feet onto exit 227.” Why, I’ll bet you didn’t even notice you passed the world’s largest ball of string a mile back. It seems the navigation voice failed to mention anything about all those roadside features the folding map could tell you about. Just goes to show how much we have become dependent on these electronic devices. We’ve all become so complacent with our modern electronic conveniences that opening a garage door by hand seems barbaric in some way. I know I’m guilty of it myself. One time after a rather long and frustrating day at the shop, I came down my driveway tapping my finger on the garage door remote button. The door refused to move. Not to be outwitted by a garage door remote, I sat out there bashing the button and cussing at the door… determined to get that blasted thing to raise one more time. Eventually, the wife comes out and opens the door from the inside button. She was standing there with that typical wife look of disbelief, staring at her goof ball husband having a four letter word conversation with a dead garage door remote. Her response was priceless, “The battery is probably dead in the remote dummy! Just get out of the truck and open the door!” So, you say, “Yea well, I might be a little electronically handicapped, but I’m not as bad as ya think. I could handle living like they did a hundred years ago. No battery needed to start a horse.” Oh, really? A century ago anyone over 10 years old could hitch up a two horse team to a buggy for an afternoon trip to town and knew how to deal with their horses’ temperament. Can you? Back then, that knowledge was passed down from father to son. These days, well, you’re more likely to Google the answer than ask Grandpa.
View full article
- 1 reply
- 273 views
So I started a new venture and I need some new shop management software. I have a new venture where I have moved to a lower volume, high margin operation where we offer primarily concierge service to high end customers with high end vehicles. As such my current needs are very mobile, I've been doing some research, but I though I'd post up here for some additional input. What I need is an entirely mobile platform. This sticks me with SAAS based products which is fine. Finally mobile data is plentiful in all the areas I operate in. Many of the web based services out there are still designed for desktop use, and although they are mobile in a sense, they are not truly do business anywhere solutions. I need to be able to book appointments, see service history, attachments to ROs (like photos), check recommendations, start new ROs with customer complaints, accept signatures all from a mobile phone. I could live with an iPad if needed, but the phone is most ideal. The software must have what are now a days standard features (or should be) Scheduling app with integration to previous recommendations/estimates in the booking interface This should also have some CRM features such as customer reminder notifications, would be great to have multiple contacts notified as often there is a groundskeeper or administrative assistant that we are dealing with as well RO management that includes technician notes, photos attachments, service recommendations and job status (linked to procurement management when parts need ordering) Ability to link service recommendations to estimates and easily turn them into new ROs Inventory management, supply chain integration is nice, procurement management for tracking when and where all the parts are coming from VIN or Plate scanning via mobile camera to start new ROs or estimates with your now common carfax VIN lookup and service history Basically I need all the points of interaction with the customer to be completely mobile, they will not happen in the shop (usually), the RO processing itself can/will happen on a larger device such as desktop or tablet in the shop. Is anyone working with a company that has this level of mobility yet? My research shows that many of the companies that have long been players in this industry are very slow to adopt this new way of thinking, there are a lot of new names out there though! While I'm thinking about next level software, the software companies that know how be be ahead of the curve will soon start integrating calibration data VIA J2534 attached to the vehicle record and cross link to manufacturer databases for recommended updates. This will become increasingly important as more and more vehicles integrate complex self driving, in car entertainment and safety features that will require updating. Automatically notify technician of TSBs related to a vehicle and include other data integration features like this.
- 23 replies
- 1,501 views