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insomniac

Pre Existing Damage Report and My Situation

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So right now im my shop I am dealing with a customer who is claiming we scratched there car in like 5 different places. Unfortunately we have been slacking on the pre existing damage report. Because really my multi point inspection form does not have a good one. Its just a 3 inch by 1 1/2 picture of a car and we are to circle the damaged areas. Now in this case here on out final road test a rock from a truck hit the windshield and put a nice chip in it. I called teh customer and explained what happened and told her I would replace the windshield for her which I did. Now half hour after she picks it up she is claiming of all this damage on the car. She stopped by today to show me the damage and it is on the d/s and p/s/ front door and a little on the fenders. Its not like one scratch its multiple blemishes obviously not caused at the same time. So being a new business and concerned with her blasting me on the internet I am most likely going to take this one on the chin and get it fixed. She had brought me in 2 estimates for 1000 dollars. I told her to go to MAACO and they gave me an estimate for 525. The thing that really bugs me is she kinda just wants me to cut her a check for 500 bucks so it appears she is obviously just is looking for money. How would you handle this?

 

Also in the future I am going to be doing a pre existing damage report on each car that is dropped off. But lets face it, most of the cars we see are 100k miles plus with multiple blemishes on them. What is the tolerance of what you are marking down? And even if you have the report they can always claim you added that in.

 

 

 

Thoughts?

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