It's Vacation Season, Take Care of Your Customer

[Joe Marconi]

With school ending, the focus will be on summer, and that means vacations. Meet with your techs and advisors and strategize on ways to insure that your customer’s cars are prepared for summer driving and for road trips.

 

Create and promote a “Summer Vacation Road Trip Package”. Emphasize to your customers the need to insure that their cars are road-ready for the summer fun.

 

Areas of concentration:

• Air conditioner
• Coolant
• Tires
• Wipers
• Oil Change
• Air and cabin filter
• Lights
• Fluid levels
• Belts and hoses
• Etc.

Be proactive today. Your customers and your bottom line will thank you.

[ScottyP]

Good advise. Promoting a “Summer Vacation Road Trip Package” gets people to be proactive about their maintenance. I wish people would prepare and plan for their trips better when it comes to their vehicles, and in my case trailers, campers etc. Since I service trailers at my shop I see it all. I get them in on a Friday, camper attached, loaded, truck full of kids all heading out of town on vacation. Only dad realizes the lights on the camper don't work so he pulls into my shop begging me to help him out. Or the guy who stops and asks why his trailers left rear tire is crooked and starting to smoke(bearings toast) and begs me to fix it cause he's also on his way out of town. Or the guy that's out of town on vacation and now has trouble. Fridays are nuts around here.

[ATSAutomotive]

The past few weeks have been crazy busy for us. Luckily we had a good amount of customers who thought ahead to get their vehicles ready for the July 4th weekend. Next week is already scheduled due to those who didn't plan ahead.