Mitchell ProDemand vs AllData

[ATLAuto]

We are in the process of subscribing to a shop data resource to add to our Identifix subscription. Right now, we are looking at Mitchell ProDemand and AllData. This is for repair data online, not estimating, RO writing, or shop management. I would rather keep that out of the discussion.

 

I have used Mitchell OnDemand and AllData for years. Between those two, AllData wins hands down. AllData presents the data clearly in an easy to search format. Mitchell OnDemand had everything all over the place, and I spent valuable time simply looking through all the various links. However, I have not tried the new Mitchell ProDemand software yet.

 

What do you guys keep at your shop, and do you feel that it is sufficient?

[Jeff]

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[Tires Too]

I tried Pro Demand for a year and was happy with the content, the only problem we had was getting the techs to use it. We have had All Data for 20 years and I couldn't get the techs to use Pro Demand. It is a bit of a learning curve to change over. All Data has made improvements to their platform so we are staying with them.

[phynny]

We have Mitchell pro demand and I would not recommend it. It's harder to navigate, a lot of general info that's not vehicle specific and it's search function is horrid.

 

For almost all repairs I find that alldata was easier with more PERTINENT info. We use Mitchell only because of the RO features.

[JimO]

I did have Mitchell On-Demand (downloaded from discs on my hard drive every quarter) and it was quick, to the point and everything I needed. Mitchell stopped supporting the discs so I changed to Pro-Demand since On-Demand will be phased out soon. I and my techs hate the new Pro-Demand. The information is no doubt there but difficult to locate. We have been using it for over six months so the problems are beyond normal learning curve issues. When I expressed my dissatisfaction the Mitchell rep informed me "that's odd, everyone else loves it". After being a Mitchell customer for 25 to 30 years I expected more than that comment. I need to replace Mitchell with something easier and quicker.

[ncautoshop]

Alldata or motologic. Motologic is missing some stuff and takes getting used too. Offers same setup as alldata with better wiring diagrams.

 

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[JimO]

I did try Motologic and it was very easy to navigate and had very good information on some vehicles and almost nothing on other vehicles. We would enter year, make,model so many times to only find out there was no information that we stopped using it. Motologic has potential if they can fill in the holes and present a complete package.

[ncautoshop]

I did try Motologic and it was very easy to navigate and had very good information on some vehicles and almost nothing on other vehicles. We would enter year, make,model so many times to only find out there was no information that we stopped using it. Motologic has potential if they can fill in the holes and present a complete package.

Its filled way in within the last 6 months. I dont care for the omv section though.

 

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[ATSAutomotive]

I use Alldata supplemented with Identifix. Mitchell was just too weird for me.

[5 Star Auto Spa]

Is anyone using strictly Identifix WITHOUT AllData or Mitchell? We currently use All Data but got a trial run with Identifix and it looks like they have everything that AllData had with the addition of the forum/quick fixes......

[3PuttFever]

I signed up for a free month. It is a robust program but it is more complicated and convoluted to search out basics than All Data. I thought All Data was difficult at first, too, but the learning curve was quick. Pro Demand isn't as intuitive BUT it integrates Identifix so you don't need both thus costing you a little less per month. You just have to have staff who are willing to learn the new software. We will stick with All Data and Identifix for now.

[mmotley]

Is anyone using strictly Identifix WITHOUT AllData or Mitchell? We currently use All Data but got a trial run with Identifix and it looks like they have everything that AllData had with the addition of the forum/quick fixes......

 

We use Identifix exclusively for repair information. Like everyone else said about just every other option, it takes a little getting used to. We're happy with it though. Honestly, we probably don't even use all the features available

Edited September 7, 2016 by mmotley

[RWI]

Is anyone using strictly Identifix WITHOUT AllData or Mitchell? We currently use All Data but got a trial run with Identifix and it looks like they have everything that AllData had with the addition of the forum/quick fixes......

 

We use strictly Identifix, it does take a little getting used to. What I do like that is if I cannot find something in a shop manual or the vehicle is brand new and info has not been posted yet you send a quick email from the page and they back to you with the info. I have done this several times and I wanna say they usually respond in 15-20 minutes which I think is pretty good. In the end I think its money well spent and I don't find a need for another service.