By Brent J
Hi everyone, I’ve been a shop owner for 20 years, I have a small 3 bay shop in a small town of about 3,000 people. My question is how do I deal with being so busy all the time, I’ve been trying to find another experienced tech for about a year now. I’m so swamped all the time I can’t keep up, I’m 54 years old and just about ready to get out of the business because I can’t take it anymore. I’ve run ads online, in newspapers, on Facebook. No response ! I have 2 other techs. We’re so busy every day I’ve gotten to the point of leaving the phone off the hook for half a day. I used to work a lot of hours when I was younger and just refuse to do it anymore. Pretty much worked my life away. We’re scheduling 2 weeks out. I’ve even gone as far as telling people I’m not accepting any new clients. We do good work and have a good reputation, but sometimes I feel like I’m letting my good customers down cuz I don’t have time to get their car in the next day when they have a problem. I put an add online through a newspaper and it went to 20 different sites and papers for a month straight and got 2 applications out of it, neither one for the experience I’m looking for. I offer a great salary, I supply all the tools, contribute to retirement plans, paid holidays, don’t work weekends and contribute to health insurance plans. Still can’t find anyone. Anyone have any ideas?
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I am opening up a new shop from scratch. Its a larger shop (8 bays, 5 lifts, tire machine/balancer, alignment machine, etc.) I know this is a very poor question but how many techs should I have opening day? What I mean by this is I don't want to hire 2 guys and have to lay them off the 2nd week because we don't have business yet or have to turn away 50% of my work because we are busy and only have 2 guys. Any good solutions you guys could think of the help combat this issue? Thank You
By Joe Marconi
You spend a lot of time and money finding an hiring an employee. Whether it be a technician, service advisor or office worker. However, the real work to ensure that the new employee is up and running begins when you hire that person. Don't make the mistake of thinking that a new-hire can be put to work without an orientation period. No matter how experienced someone may be, take the time to slowly acclimate that person to your shop, your other employees and your systems and procedures. The time you take in the beginning will help to create a long-lasting employee relationship.
By Jay Huh
Saw a Tesla the other day at the mall with it completely stripped down.
Has tires with tie rods connected to the steering column and a self contained motor at the rear.
No oil, no spark plugs, no moving components.... everything electronic.... NOTHING to replace but tires and possibly brakes every 100,000 miles.
Is this the future? How long, in 20 years? 15 years? I'm 30 and I think I will be good by the time I retire but a completely different story for the next generation. Gotta think too, as we start transitioning over, there will be less and less work for the numerous number of automotive shops out there. Just in my shopping center alone, there are 5 major shops and 1 more across the street. In our 5 mile radius, there has got to be more than 20
By Framingham Auto Service
I had very high hopes for the beginning of 2017, taking in consideration that we finished the year very strong, and had a very good January.
But it seems that the ground had open it and swallowed all the business......
How about you guys, how are you doing?