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We will see more and more of these types of web sites. I am really on the fence about this and have mixed feelings. Even a simple front brake job with rotors can run into difficulty. What if there are caliper problems or seized slides? Attempting to price jobs on line concerns me. Buying parts online and trying to find shops to install them also concerns me.

 

I guess we need to be listed on these sites, but are we part of the problem or accepting change?

 

 

I don't think we should participate with these types of web pages. These hurt our industry. Prices are already too low and sites like these try to supress prices. Very few shops charge enough to provide benefits, purchase tools, purchase information, provide training and retain a decent profit. These sites are not helping us at all. I had my television repaired recently $110.00 per hour and his tools fit in a tool pouch. Watched him pull the back off the TV and snap in a new circuit board. We need to realize how valuable we are and make a decent living for ourselves and our employees.

 

If we don't allow these sites to control our industry they won't.

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  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
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