Quantcast
Jump to content

Hi


ROBK

Recommended Posts

Stumbled on this site a couple days ago and have been browsing the forum since then. This looks to be an excellent resource for ideas in the crazy world of running a repair shop. I opened up a 3 bay 2 lift garage in June of 2008. So far I am still a one man show, business has been slowly growing through word of mouth and I'm just now starting to get a little more consistent. Opening up on a shoe string budget I have not been able to do any real advertising, but have kept my expenses to a minimum. I feel my customer retention has been very good and am confident that my business will survive and grow. I look forward to posting here and will do my best to offer whatever input I can in the discussions while I take advantage of the experience and knowledge from those that have already been there done that in there businesses.

Link to comment
Share on other sites

Good to have you! How about filling us in a little on what lead you to start your business.

 

It was either ambition or insanity. I guess there was a lot of factors that made me leave a good job with benefits making good money for a great boss who even offered me a lot more money and vacation time to stay. To open a shop, making just barely almost enough money to get by working 7 days, 70+ hours a week. I wanted to be in control of my own destiny, succeed or fail I wanted to be able to say I at least tried instead of reaching a day where I found myself asking what if? It was rough in the beginning, the money I was planning to use as my start up capitol was in the stock market.. in a company that lost $8 a share a couple days before I was planning on selling some to keep in the bank. I decided to hold on to see if it went up just a little while getting by on what I had, that was just before the bank collapse when it lost all value. I held on and it'll be 2 years in June. At this point I don't regret a thing, and am now in a process of reevaluating a lot of things that I have been doing this far and making some changes going from a get the job even if I don't get what the job is really worth mentality to feeling that now I'm established enough with enough steady business to let some of the nightmare jobs go to someone else.

Link to comment
Share on other sites

Stumbled on this site a couple days ago and have been browsing the forum since then. This looks to be an excellent resource for ideas in the crazy world of running a repair shop. I opened up a 3 bay 2 lift garage in June of 2008. So far I am still a one man show, business has been slowly growing through word of mouth and I'm just now starting to get a little more consistent. Opening up on a shoe string budget I have not been able to do any real advertising, but have kept my expenses to a minimum. I feel my customer retention has been very good and am confident that my business will survive and grow. I look forward to posting here and will do my best to offer whatever input I can in the discussions while I take advantage of the experience and knowledge from those that have already been there done that in there businesses.

Nice to see ya here. I've ran a shop for over 27 years now. At times I've been by myself and at times I've had as many as 5 techs and several interns working at the same time. I'm not sure if it's the large number of techs that's important.....BUT.... do quality work, get to know your customers.... stand behind all that you do. Then again the most important thing is to enjoy what you do.... when the work isn't fun... it's work just to get up and go to work....

 

Need a laugh, need some advise, hang around here long enough you'll get both.

 

Right now I gotta get back to work.... trying install a helicopter landing pad on top of a Yugo.... dang customers... always wantin' somethin' Later Gonzo

Edited by Gonzo
Link to comment
Share on other sites

trying install a helicopter landing pad on top of a Yugo.... dang customers... always wantin' somethin' Later Gonzo

Let us know how that goes...... did you hear Yugo is coming back with a bigger better car, a minivan actually. There calling it the wego B)

Link to comment
Share on other sites

Let us know how that goes...... did you hear Yugo is coming back with a bigger better car, a minivan actually. There calling it the wego B)

 

You'll fit right in.

If ya ever need a few laughs... go to my website. www.gonzostoolbox.com

Link to comment
Share on other sites

  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class In this groundbreaking episode, shop owner Brin Kline undergoes a first-of-its-kind 360-degree review by his team. The session unveils insights into leadership, stress management, communication, team dynamics, and the importance of training. Through candid discussions, Brin and his team explore opportunities for growth and improvement, highlighting the value of feedback in enhancing leadership skills and business operations. Brin Kline, Shop Owner, Assured Auto Works, Melbourne, FL Carlos Mercado, Lead Technician Matt Cusick, Technician JD Winkler, Service Advisor Jeremy Good, CSR
      Brin's Review Plan (00:02:12) Brin discusses his long-standing plan for a 360-degree review, expressing excitement and nervousness about the process. Initial Employee Feedback (00:05:17) Employees introduce themselves, discuss their roles, and provide initial feedback on Bryn's leadership and communication style. Brin's Leadership and Recognition (00:06:42) Employees share their experiences with Brin's recognition and feedback style, highlighting his quiet but supportive approach. Brin's Problem-Solving and Approachability (00:08:53) Employees discuss Brin's willingness to solve problems and his approachability in addressing their needs. Innovation and Motivation (00:11:01) Employees acknowledge Brin's encouragement of innovation and positive influence on their professional growth and motivation. Direction and Advice (00:12:27) Employees affirm Brin's clear communication about the company's direction and his availability for advice and guidance. Conflict Management (00:14:50) Employees discuss Brin's role in managing conflicts and providing support for resolving issues within the team. Celebration of Wins (00:17:16) Employees share their experiences of celebrating wins as a team, highlighting Bryn's support for acknowledging successes. The small wins (00:18:04) Brin and the team discuss the importance of celebrating small victories in the shop and recognizing the challenges in the automotive industry. Celebrating achievements (00:21:20) The team emphasizes the significance of acknowledging and celebrating achievements, even small ones, in the shop to boost morale. Trust and company culture (00:22:06) The discussion revolves around the high degree of trust within the company and the value of the company's culture. Access to training (00:23:58) Brin's commitment to providing access to training for the team, including support for attending conferences and joining training programs like Toastmasters. Stress management (00:28:26) The team discusses how Brin proactively manages stress within the company and encourages employees to take time for themselves. Opportunities for collaboration (00:34:25) The team shares experiences of collaborating with Bryn to improve customer experience, policies, and procedures, highlighting Brin's encouragement for collaboration in problem-solving and diagnostics. Brin's Reflection on Feedback (00:36:20) Brin reflects on feedback and the importance of long-term thinking and motivation for his team. Brin's Training Approach (00:37:17) Brin discusses his approach to training and empowering his team to make decisions, emphasizing the importance of open communication. Brin's Leadership Improvement (00:38:17) Employees provide feedback on areas where Bryn can improve as a leader, including stress management, setting deadlines, and communication. Brin's Reflection on Employee Feedback (00:44:55) Brin reflects on the feedback received from employees, acknowledging the areas for improvement and expressing gratitude for their input. Brin's Acknowledgment and Praise for Employees (00:49:12) Brin acknowledges and praises his employees for their work, expressing gratitude and trust in their abilities. Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X (Twitter): https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections            
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      The Basics of Owning An Auto Repair Shop - Advocacy Over Sales in Auto Repair
    • By carmcapriotto
      Matt Fanslow and Chris Jones discuss the similarities between sports and business, focusing on talent development, leadership, and team dynamics. The conversation covers the importance of creating a winning culture, being open to new opportunities, and the impact of long-term thinking versus short-term decisions. They also touch on the role of leadership in fostering a supportive environment and the parallels between a football team's offense and defense with the front and back of the shop in auto repair.
      Show Notes
      The parallels between sports and business (00:00:40)  Mark Cuban's practicality and work ethic (00:01:11)  Examples of underestimated talent in sports (00:11:13)  The importance of work environment (00:15:42)  Players leaving toxic environments (00:17:19)  Players restructuring contracts (00:18:39) Finding talent beyond high draft picks (00:22:21)  Building a winning culture (00:26:00)  Isaiah Thomas and the New York Knicks (00:32:13)  Aging Player Syndrome (00:34:35)  Creating an Environment for Talent to Succeed (00:35:52)  Impact of Compensation Structure (00:37:15)  Respect for Time and Collaboration (00:39:28)  Leadership and Culture in Sports and Business (00:40:37)  Cultural Impact of Key Players (00:43:24)  Leadership and Passion for Winning (00:47:42)  The comparison between football and shop management (00:48:25)  Managing and improving shop performance (00:50:36)  Evaluating talent and maintaining a positive culture (00:54:51)  The role of the coach in shaping the team's culture (00:58:45)  The intense competitiveness and dedication of Michael Jordan (01:03:05) Draymond Green's Incident (01:05:17)  Warriors Culture (01:06:32) Durant's Leadership (01:07:30)   
      Thanks to our Partner, NAPA Autotech napaautotech.com
       
      Email Matt: [email protected]
      Diagnosing the Aftermarket A - Z YouTube Channel HERE
      Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thank you to our friends at RepairPal for providing you this episode. As shop owners we were part of RepairPal’s Certified network and you can learn more at RepairPal.com/shops.
      Show Notes
      What do you think has been the most significant change in marketing for auto repair shops over the last decade? How do you anticipate the rise of electric vehicles will change the marketing needs of auto repair shops? What's a common marketing mistake you see auto repair shops make and how can they avoid it? With the evolution of social media, which platforms do you find most effective for auto repair shop marketing today? How important is content marketing for auto repair shops, and what kind of content do you find resonates best with their customers? Looking ahead, what emerging marketing technologies or strategies do you believe will become crucial for auto repair shops in the next few years? How can auto repair shops differentiate themselves in a crowded market through their marketing efforts? What role do you see AI and automation playing in the future of marketing for auto repair shops? What's the most underrated marketing tactic that auto repair shops should pay more attention to? How can auto repair shops leverage local SEO to their advantage? In what ways do you think customer expectations from auto repair shops have evolved and how should marketing strategies adapt? What advice would you give to a new auto repair shop about setting up their marketing strategy for the first time? How do you see the role of customer reviews and online reputation management evolving in the marketing strategies for auto repair shops? Can you predict any major shifts in the auto repair industry that might necessitate changes in how shops market themselves?  
      How To Get In Touch
       
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected]
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...