Quantcast
Jump to content

Parts markup

Roddor
 Share

Recommended Posts

Roddor Rookie

Roddor

Posted
Posted

I am starting out new in a specialty Jeep offroad small shop. I am working on a parts markup matrix and am looking for input and experienced info. At past jobs I have mostly done the labor and am not as savy on the price management. After reading posts here I have found several stressing the importance of the bussiness / financial management in ownership and I am needing assistance and opinions. First I am a small based garage that doesn't have a lot of overhead. I do mostly appointment work and revitalize and sell jeeps in between jobs. I have plans to in the next 4 years work up to full time employees shop and I will then step to the full time management.

 

I have put together this parts mark up matrix so far and was looking for input.

 

1) items that come with list or MSRP price I subtract my cost from list then split the difference and add that to customer price.

 

2) Regular items with no list or MSRP than have no shipping I add 20%.

---I often get items used or from yards on build-ups.

 

3) Regular parts that include shipping I add 15% plus customer pays shipping.

--- lots of shipping to AK.

 

4) Supplies and misc parts items without list I add 10%

 

I was also thinking about how to deal with bigger items say + $1000 , $2000 range. I want to get a reliable matrix that others in my business can use and give better more consistant quotes and billing.

 

Thanks Rod

Roddor Rookie

Roddor

Posted
  • Author
Posted

One of the problems I run into is parts pricing. Many of my customers are parts cost savey. Often times they save up for a known cost say for a lift or something then they want to pay the labor to have it shop installed instead of them doing it themsleves. Talking with other specialty shops they say up the labor and run less with parts mark up to not turn away customers. I do see you point as many jeep 4x4 shops come and go. It is hard for them to pull a profit when they usually have more savey customers who do alot of the small work themselves. Is 50-60% mark-up the industry standard so to speak? I have been told by others to try and target around 35%. Do you customer charge MSRP on your parts?

TireChamp Rookie

TireChamp

Posted
Posted

I find that savvy customers will bring their own parts for us to install. I have no problem with this option because I want the profit from the labor, but I clearly write on the ticket: "customer parts/no warranty". In other words, if the part is bad, they must pay for the labor again. If we supply a faulty part, we eat the labor for fixing it. With this in mind, most informed customers don't mind paying a premium for parts.

Roddor Rookie

Roddor

Posted
  • Author
Posted

Remember the old saying...You wouldn't bring a steak to the restaurant and ask the chef to cook it up for you? Would you?

Now that would be hilarious. I suppose you could tell them I also brought my own silverware to use.

  • Like 1
davidlee Newbie

davidlee

Posted
Posted
Remember the old saying...You wouldn't bring a steak to the restaurant and ask the chef to cook it up for you? Would you?

 

Now that would be hilarious. I suppose you could tell them I also brought my own silverware to use.

 

 

Did you know that in a court of law, if you put on a part that "savy customer" brings into your establishment & it fails-you will more than likely be the one replacing it?? How fair is that? We don't do it. I agree with Joe.

You will get people leaving & you will get people calling you a #$^%^^ when you charge properly for parts but that comes with the job, or at least for a while until you build the relationship with your customers.

  • 10 months later...
autoguy Rising Star

autoguy

Posted
Posted

As a general rule we do not install customer supplied parts. Occasionally we make exceptions if we are exceptionally slow or if there are extenuating reasons. We are busy enough that we do not have to do this. The people with their own parts are not the people we want.

 

Same here.

  • Like 1
BUDDY Newbie

BUDDY

Posted
Posted

I RAN AN A/C SHOP YEARS BACK,COMEBACKS WERE KILLING US.I REALIZED EVERBODY HAD

FOGOTTEN A/C 101

PLEASE WE NEED A FORUM ON COST OF DOING BUSINESS 101 !!

 

YOUR OVERHEAD WILL INCREASE FASTER THAN ABILITY TO FORSEE IT !!

BUDDY Newbie

BUDDY

Posted
Posted

XRAC WHAT HAVE WE DONE ? ITS SATURDAY !

 

MANY NEW COMERS OPENING SHOPS .

 

FIND YOU A CPA AND LISTEN !!

HTI.WERKSTATT Explorer

HTI.WERKSTATT

Posted
Posted

I as well in the begining would agree to install customer owned parts. Then, the customer got me the wrong part, the customers car was stuck tying up my one and only bay at the time. I was outside in 100 degree hot sun working on the ground on other customers cars waiting on him to take his time to pick up the wrong part, return it, bring it back and I lost a whole days work. This line usually works well for me, but I may come off a little gruff when I run it by the customer:

 

"I charge 55.00 an hour labor, this is extremely affordable compared to 90% of the shops in the area. If you want me to install your parts I will, BUT, You will pay 75.00 an hour, AND if you get me the wrong part, or bad part, I am not going to call you, tell you, wait for you to return / exchange, take the kids to soccer practice, stop for lunch, and show up the next day appologizing something came up, HERES THE PART, AND CAN YOU HAVE THIS DONE TODAY!?!?

 

ABSOLUTELY NOT... I AM GOING TO GET THE PART MYSELF, YOU ARE GOING TO PAY MY (40% MARK UP) PRICE ON THE PART, I AM NOT GOING TO CALL YOU AND LET YOU KNOW THAT THE PART IS WRONG, I WILL CALL YOU LET YOU KNOW YOUR VEHICLE IS READY TO PICK UP AND FAULTY PART IS READY TO BE RETURNED ON YOUR OWN TIME. HERE IS YOUR BILL, IF YOU DONT LIKE IT STORAGE WILL START IN 72 HOURS AT 18.00 A DAY.

 

 

I usually know at the point of which this conversation starts that I don't want to do business with this person. ( You should see and hear speak some of the people I have to deal with on a daily basis!) Although some are understanding and compassionate enough to say that makes sense. At which point I try to reassure them that they aren't paying 350.00 for a starter from AutoZone that they could buy for 175.00 themselves. But peace of mind, old fashioned honesty, and accuracy that they won't be able to find anywhere else.

HTI.WERKSTATT Explorer

HTI.WERKSTATT

Posted
Posted

A funny story on parts mark up from today. 99 K1500 4X4, my best friend from high schools truck, so he qualifies for my friends and family rate. Needs RF wheel bearing my cost apx 65.00, walk in price at Autozone b/c I did the research for him 89.99 So I quote him 75.00 for the part, and 1.7 hours labor at 30.00 an hour (family rate).

 

He tells me, " I can get the part through car quest on our shop account at work, and pay for it in small payments by payroll deduction at his fathers pallet building shop, so how much for just the labor?"

 

I tell him, "Your my best friend Jeff, do what you want to do. But just remember that my part has a warranty with labor coverage, and I will get you the right part, if you bring me the wrong part, and you will pay my price on the right part no if ands, or buts about it. But since you are supplying your own part, and I'm willing to help you out since your my best friend you'll be paying 40.00 an hour due to supplying your own part, and you better hope its right, because the labor rate won't change when I have to order your correct part, and you tie up my rack longer than the allotted 1.7 hours it books for due to a wrong part!"

 

I reiterate once again, " If your part fails within warranty time, you'll pay me twice for labor. With my part you won't, are you sure you want to go this route?"

 

He tells me, "I've got no choice, I've got to save a buck right now."

  • 2 weeks later...
DewayneP Contributor

DewayneP

Posted
Posted

Hello. This is my first post on this site (great site, by the way) and I thought I should share what little experience I have. I have my own part-time one bay shop with me as the do-everything guy. I started out my first 2 years being concerned that someone would look online and see what a part costs and complain about my price so I always charged the same or slightly less than the customer-accepted lowball Autozone price (I have a master-installer account with the local NAPA so I get better prices than even Autozone). I have realized now in the last few months that I can't and won't survive with little or no parts markup. I've started with a modest (in my opinion) 25% markup on all parts regardless of price. I only have a couple of exceptions to that rule: oil filters; if my cost is under $5.00 then the price is $5.00 if my cost is over $5.00 then I mark it up 25% (that is because I charge $26.95 for an oil change with specific pricing on parts and labor). The other is small items like light bulbs. I have a standard price on general light bulbs of $2.48. All of my generic bulbs are under this price by a lot but if they aren't (like a headlight bulb, for example) then it gets the 25% markup. I lost way too much money by trying to be nice and I don't even have any overhead (I work out of my father-in-laws garage and he pays for electricity and heat). I already have the lowest labor rate in the area and I had the lowest parts price too. I'm only in it part-time but will be going full time in about 6 years when my oldest son can start to help me. I think the lowest markup you can do without losing money is 25%, no less. I have also gone to using the flatrate for labor no matter how much I can beat it by, and if it takes longer to do a job (I live smack dab in the center of the rust belt) then I charge actual clock hours. Those are my limited experiences, so take them with a grain of salt.

Oh, by the way, a lot of my customers are friends and even they tell me "You NEED to mark up your parts, I expect it. If I wanted to go to Autozone and buy the parts to fix it myself I wouldn't be in your shop. What I don't expect is when a shop quotes a price on a part and it is 2 or 3 times what I can buy it for over the counter"

  • Like 1
  • 2 years later...
TTP Enthusiast

TTP

Posted
Posted

This is a friend?

 

Let me tell my story. When I started my business in 1980 I had tons of friends. I gave them all super discounts because I thought they were like family. I thought they were special. Well, after a while I realized most of them wanted too much from me. They were killing my business and tying up too much of my time. When I changed my policy and told them that I can give them a 10% discount across the board, and that I would supply ALL PARTS, I lost most of my friends.

 

The bottom line is: if they truly are like family they don’t want you to fail and will support you business, not drive it into the ground. You are in business to turn a profit, you can’t please everyone. Look out for yourself and take of the people that appreciate what you do and are willing to pay what you deserve.

 

Well said, I closed a company for this very reason. Lots of "friends" no customers. You don't need the headache associated with that. And on top of that those "friends" will want everything done for either very cheap to free, and expect you to give them a big discount on parts. DON'T do it!!

JOE

  • 11 months later...
Exclusive Auto Care Explorer

Exclusive Auto Care

Posted
Posted

For my business, 35% is just too low. I’m not sure how the people are where you are, but for me, I’m not really concerned if a person knows how much the parts cost. If I go to home depot and buy a faucet for $25.00 and installing myself, that’s my choice. But if I call a plumber to install the same faucet, he will charge a markup on the part and labor. The plumber has overhead and has to insure it. It doesn’t matter at that point if I know how much the faucet cost, does it?

 

One of our responsibilities as business owners is to make a profit and to put away money for the future and for reinvestment into our business. Too many of us give away too much and too many give away their entire career.

 

I try to stay in the range of 50-60% gross profit on parts. I don’t really go by anyone’s list. I know what I need to stay in business, so I charge accordingly. When I sell a job I sell value and benefits and sell the entire job. I don’t focus on parts or on labor, but sell the entire job as one.

 

This is the way I do things and have been doing it for nearly 30 years.

What do you mean by "When I sell a job I sell value and benefits and sell the entire job. I don’t focus on parts or on labor, but sell the entire job as one" How do you sell the entire job as one? Could you specify a little more.

 

phynny Community Regular

phynny

Posted
Posted

He's talking about the quality of the repair, customer service and warranty on all work done. And all this at less than the dealer price! :)

  • Like 1
  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Technician Shortage Is Our Fault, And It's Time We Own It
      By Joe Marconi in Joe's Blog
         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.

  • Similar Topics

    • ncsvoboda7
      One Stop Shop for Marketing
      By ncsvoboda7
      Hey guys anyone using an online one stop shop for marketing?
       
      There are some really cool website developers out there that are web-based and also offer marketing solutions such as mswebpros.com.
       
      Would like to find some others that also do marketing online, social media and even locally.
    • carmcapriotto
      The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]
      By carmcapriotto
      Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode A viral social media clip about ADAS calibrations sparked thousands of comments and exposed a troubling reality: many automotive professionals still misunderstand when and why calibrations are required. In this episode, Carm Capriotto welcomes technical specialists and industry leaders Keith Perkins and Matt Fanslow to examine the industry's response, separate fact from fiction, and explain why following OEM repair procedures is essential for both vehicle safety and professional credibility.
      What You'll Learn The difference between static and dynamic ADAS calibrations, and why confusing the two leads to costly mistakes. Why programming, configuration, initialization, and calibration are separate procedures with different purposes. How fear of losing a sale often outweighs concerns about vehicle safety and liability. The real-world consequences of skipping OEM-required calibration procedures. How a properly calibrated vehicle helped protect Keith's wife and children during a serious highway rollover crash. How elevating the role of theCalibration Specialistreinforces professionalism and builds customer confidence.
      ADAS calibrations are not optional add-ons or revenue generators; they are critical safety procedures designed by vehicle manufacturers to ensure advanced safety systems perform as intended. Professional repair shops protect their customers by following OEM repair information, completing every required calibration, and returning every vehicle to the road safe and ready to perform. Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]: https://remarkableresults.biz/remarkable-results-radio-podcast/a484/
      Keith Perkins, Previous episode HERE. L1 Automotive, https://www.l1diagnostics.com/, L1 Automotive Training: https://l1training.com/
      Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast: https://mattfanslow.captivate.fm/
      Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/ Visit the Website:https://remarkableresults.biz/ Subscribe on YouTube:https://www.youtube.com/carmcapriotto Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976 Join our Insider List:https://remarkableresults.biz/insider All books mentioned on our podcasts:https://remarkableresults.biz/books Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom Buy Me a Coffee:https://www.buymeacoffee.com/carm Special episode collections:https://remarkableresults.biz/collections
      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O’Neill. https://craigoneill.captivate.fm
          Click to go to the Podcast on Remarkable Results Radio
    • Chuy Reyna
      Billboards- Have You Used Them?
      By Chuy Reyna
      One of my goals this year is to "Brand" the shop and really push my marketing! One of the local attorneys in town is using a billboard and he said it's the best move he's made for marketing.
       
      My shop is In a small town of about 25k population. There is about 5 large "poster" boards around town, Once you pull into town about 1 mile before our shop there's a billboard, Our shop is on one of the main streets in town behind a gas station(hidden) The land lord will not let me put up a big sign on the road. So the alternative, is billboards??
       
      My question is, has anyone ever used one?? If so, do they work?
       
      It's pretty expensive, 800 a month.
    • mspecperformance
      Ideas for Marketing for Brand New Shop/Location?
      By mspecperformance
      Lets assume you are opening a brand new shop. You are not moving shops so you don't have a customer base to start with. To get off the ground running, what are some key marketing pieces, campaigns or elements you would implement (or have implemented).
       
      I'd love to hear your thoughts and ideas!
    • carmcapriotto
      Maximizing Profit Through Effective Labor Rate Strategy [THA 493]
      By carmcapriotto
      Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode Your posted labor rate may not be the labor rate you're actually collecting, and that gap could be costing your shop thousands of dollars every month.
      In this episode, Carm Capriotto is joined by Andy Adams, a shop owner and business coach, and Rob Sperring, a service manager, to explain why the Effective Labor Rate (ELR) is one of the most overlooked yet impactful performance metrics in the auto repair industry. They break down why ELR falls short, how it affects profitability, and the practical steps every shop owner can take to close the gap.
      What You'll Learn What Effective Labor Rate (ELR) is and why it matters more than your posted door rate. Why healthy shops should collect at least 90 percent of their posted labor rate. How unbilled diagnostic time, underpriced canned jobs, and complimentary inspections reduce profitability. Why excessive discounting, even with good intentions, can quietly erode your bottom line. How shifting consumer buying habits make labor profitability more important than ever. Why improving ELR creates opportunities to increase technician compensation and strengthen your business. How auditing repair orders can uncover missed labor opportunities and unnecessary discounts. Why updating your labor matrix and canned jobs can immediately improve financial performance. How sharing KPI's (key performance indicators) with your team builds ownership and accountability throughout the shop.
      Effective Labor Rate is more than a financial matrix; it's a direct measure of how well your shop captures the value of the work it performs. By understanding where labor revenue is being lost and making intentional operational improvements, shop owners can increase profitability, invest in their teams, and build a stronger, more sustainable business. Rob Sperring, Grand Rapids Motorcar, Grand Rapids, MI Andy Adams, Adams Garage, Terre Haute, IN. Coach at Repair Shop of Tomorrow Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Thanks to our Partner, KUKUI Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/ Thanks to our Partner, Pit Crew Loyalty You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/ Subscribe on YouTube:https://www.youtube.com/carmcapriotto Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/ Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/ Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/ Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976 Join our Insider List:https://remarkableresults.biz/insider All books mentioned on our podcasts:https://remarkableresults.biz/books Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom Buy Me a Coffee:https://www.buymeacoffee.com/carm Special episode collections:https://remarkableresults.biz/collections
      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/ Diagnosing the Aftermarket A to Z: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/ Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/ The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/ Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O’Neill. https://craigoneill.captivate.fm
          Click to go to the Podcast on Remarkable Results Radio


  •
    Joe Marconi

    Every shop owner tracks gross sales. But is that really the number you should be focused on?

    By Joe Marconi, in Joe Marconi's Tips and Articles,

    0 comments 1 292 views
    Joe Marconi

    Marketing Strategies To Attract and Retain Your Ideal Customers

    By Joe Marconi, in Automotive Marketing,

    1 comment 8,149 views
    nptrb

    Mid-Year Reset: What Your Auto Shop’s Numbers Are Telling You

    By nptrb, in Automotive Management,

    0 comments 298 views

  • Our Sponsors

Main Sections

More Sections

Discussion Forums

×
×
  • Create New...