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Are You Considering Mobile Services & Repairs?

Joe Marconi
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tomkatv10 Apprentice

tomkatv10

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Posted

Yes, I was starting to plan that out when Covid hit so it was tabled, but it’s back in play for 2023 planning. I am in a town with a lot of cars and a decent amount of auto repair facilities. We are probably the number one or two independent in regards to volume and revenue and growing steadily, but growth has been bottlenecked due to amount of bays and parking. There are no more facilities zoned for repair in the immediate area. When I moved here, my plan was to conquer this town one car at a time. Only way to get into the other shop’s territories to get those cars is to drive to them. So mobile will be part of the expansion into those territories. We be selective about what we do and what we drive back to the shop. It’s really just about expansion without another brick and mortar 

 

 

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bantar Community Regular

bantar

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On 9/4/2022 at 8:28 AM, Joe Marconi said:

Wow, now that is an issue that is worth discussing: How do you set up a process that keeps track of your mobile employees?

Well, I have a friend that builds an application for Service Industry businesses...  Anyone that schedules repairs, has cars/trucks on mobile jobs, etc. (Carpet Cleaners, Handyman, etc)   His product is called ServiceMinder.io   It tracks driver locations, plans the routes, handles invoicing, etc.   It's probably overkill for a small mobile team.   I'd have to guess that there are other such products on the market.   Probably search for mobile worker tracking app.

In the old days before GPS, you'd see the telephone linemen (and many others I'm sure) taking a nap on the side of the road, and no one knew that they were not "on the job".   Now, with GPS, you are on a leash.   I'm betting that it also reduced the revenue on the golf courses too.   Some people like siestas and some like to play.  

The new GPS technology reminds me of a story that a friend told me about another new technology that started back in 1974.....  Direct Deposit.   Many people would get a check on Friday, cash it and then bring home, let's say 80%, pocketing the other 20% for fun money.   The wife didn't know how much the husband really made.    He said his team was livid about having to use Direct Deposit.   It worked out well for those wives as their husbands FINALLY received that long over due "raise".  😁    Technology is both great and evil depending on context.

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bantar Community Regular

bantar

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On 9/10/2022 at 3:27 PM, Joe Marconi said:

Even with tracking your employees, I still say that only a limited select few services can be performed on the road.  Technology and the necessary tools are just a few of the driving forces that makes it very difficult for mobile repairs. 

Agreed.  Multiple times now, I've had a customer say that they called out a mobile mechanic and he tells them what is wrong and then says that you need to take it to a real shop for work.  The implication is that this is not a candidate for mobile repair.  Then, we get to start all over.  Seems like a wasted and expensive first step. 

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  • 3 weeks later...
GetStartedAuto Newbie

GetStartedAuto

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Mobile technician here!

I'll start by saying I love this site! My name is Jarvis and I started Get Started Auto Repair in Las Vegas, Nevada in February of 2021. I joined this site last year and haven't posted yet, since all of the posts are from shop owners and I was a bit intimidated to bother posting since I'm just a mobile guy. That being said, this topic is right up my alley, so I thought I'd provide some insight on the mobile tech experience.

It seems the concensus or possibly even the misconception regarding mobile techs are the work will need to be simple or only a few types of repair jobs can be performed. Here are just some of the jobs I've completed successfully at the customer's location:

  • Strut and shock replacement
  • Steering rack replacement
  • Steering column replacement (and EPS recalibration)
  • AC compressor replacement, AC condenser replacement, AC refrigerant hose replacement - including refrig. evac., recovery & recharge
  • AC system cooling issue diagnostics (leak testing etc)
  • Fuel pump replacement (inside of gas tank)
  • Fuel injector & pressure pulse dampener replacement (after a series of diagnostic tests)
  • Starter replacement
  • Brake rotor, pads & brake drum/shoe replacement
  • Timing belt replacement
  • CV axle replacement
  • Exhaust system replacement (from cat converter to flex pipe to resonance pipe down to the muffler)
  • Engine performance & driveability diagnostics (using bidirectional scan tool & an oscilloscope, with a few self-made tools)
  • Headlight replacement (on vehicles requiring removal of  bumpers and other components)
  • Thermostat replacement, coolant flushing & air bleeding
  • Oil pump rebuild (on GM engines where timing cover has to be removed and engine partially raised)
  • Knock sensor code diagnostics, testing & wiring harness repair
  • Transmission removal & replacement

These are just a few repairs that come to mind that I've completed on a customer's site, within an hour and no more than 3 hours (except the tranny swap -- I'll never do that again!). The trick is to know your limitations when the quote request or referral comes through. I research ALL quote requests briefly, to get an idea of the labor rate average and what the job will entail to complete. If the quote request states they have white smoke coming from the tailpipe and their coolant is disappearing daily, I tell the prospect it's likely they have a blown head gasket and that job is outside of our scope to do since it's a job that may not be finished in one day. And as a mobile tech, I don't take on any job that won't allow me to have the customer's vehicle fully assembled and ready to roll on the same day (unless more parts are needed and I planned a return visit).

As far as sending them to a "real repair shop," I would never use the term "real" because that downplays what we offer and my value as a tech. But I do like to be able to tell a customer "while we can't perform the repairs on the diagnostic we gave you, feel free to contact our partner, XXXXXXX auto shop and tell them Jarvis sent you for a great deal and customer experience."

I'm still in the process of finding an actual shop I can refer customers and prospects to when the work is beyond my scope, but the same reason I got into this as a mobile mechanic is the same reason I haven't yet found one -- lack of trustworthiness among so many in the industry and it's tough to find one you can trust without actually experiencing their services as a customer.

 I do think once a tech gets some experience offering mobile services, the natural progression is to open up a brick in mortar, simply because you start to see the limitations posed by being mobile, which the number one concern being scalability (or lack thereof). As well as dirtbag prospects who feel they can get over on you because you're a "mobile guy." Until they realize you have processes and procedures in place to make them as accountable as a brick and mortar would.

Hope my little $.02 brought a little perspective to those of you who may not know how a mobile repair company operates and the types of repairs that can be done on the road. And I'm glad to see a mobile conversation on the site. I'll definitely be trying to post more as time allows and people engage.

 

Edited by GetStartedAuto
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Jonathan Thompson Newbie

Jonathan Thompson

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I was doing mobile for about 3 years. I made pretty good money. I really enjoyed it once I get my license straightened out I think I might get back into it. But if you do decide to do it I suggest making that your only thing. Cause running a shop and doing mobile would be like burning a candle on each end before you know it your burnt out. If your trying to get into it I suggest making a 1, 2, or maybe a 3 man crews that only does mobile or hire a manager. But I really liked it cause there's a lot of perks. it never gets boring, with the change of scenery and quick pace, it gets exciting. And the sense of freedom is awesome. There's Also no overhead so the only expenses are mostly gas, food, cellphone, cleaning supplies, occasional tool here and there, and maintenance on your vehicle. Everything can be a write off that helps. It makes it convenient for the costumers, that in return compells them to want to tip. Granted a shop makes things easier but it's still very possible to complete any job no matter How big or small...

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      Want to End Your Technician Shortage? Focus on Retention!
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      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”

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