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GetStartedAuto

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  • Business Name
    Get Started Auto
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    1611 Spring Gate Lane, Las Vegas, Nevada, 89134
  • Type of Business
    Auto Repair
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    Shop Owner
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  1. Mobile technician here! I'll start by saying I love this site! My name is Jarvis and I started Get Started Auto Repair in Las Vegas, Nevada in February of 2021. I joined this site last year and haven't posted yet, since all of the posts are from shop owners and I was a bit intimidated to bother posting since I'm just a mobile guy. That being said, this topic is right up my alley, so I thought I'd provide some insight on the mobile tech experience. It seems the concensus or possibly even the misconception regarding mobile techs are the work will need to be simple or only a few types of repair jobs can be performed. Here are just some of the jobs I've completed successfully at the customer's location: Strut and shock replacement Steering rack replacement Steering column replacement (and EPS recalibration) AC compressor replacement, AC condenser replacement, AC refrigerant hose replacement - including refrig. evac., recovery & recharge AC system cooling issue diagnostics (leak testing etc) Fuel pump replacement (inside of gas tank) Fuel injector & pressure pulse dampener replacement (after a series of diagnostic tests) Starter replacement Brake rotor, pads & brake drum/shoe replacement Timing belt replacement CV axle replacement Exhaust system replacement (from cat converter to flex pipe to resonance pipe down to the muffler) Engine performance & driveability diagnostics (using bidirectional scan tool & an oscilloscope, with a few self-made tools) Headlight replacement (on vehicles requiring removal of bumpers and other components) Thermostat replacement, coolant flushing & air bleeding Oil pump rebuild (on GM engines where timing cover has to be removed and engine partially raised) Knock sensor code diagnostics, testing & wiring harness repair Transmission removal & replacement These are just a few repairs that come to mind that I've completed on a customer's site, within an hour and no more than 3 hours (except the tranny swap -- I'll never do that again!). The trick is to know your limitations when the quote request or referral comes through. I research ALL quote requests briefly, to get an idea of the labor rate average and what the job will entail to complete. If the quote request states they have white smoke coming from the tailpipe and their coolant is disappearing daily, I tell the prospect it's likely they have a blown head gasket and that job is outside of our scope to do since it's a job that may not be finished in one day. And as a mobile tech, I don't take on any job that won't allow me to have the customer's vehicle fully assembled and ready to roll on the same day (unless more parts are needed and I planned a return visit). As far as sending them to a "real repair shop," I would never use the term "real" because that downplays what we offer and my value as a tech. But I do like to be able to tell a customer "while we can't perform the repairs on the diagnostic we gave you, feel free to contact our partner, XXXXXXX auto shop and tell them Jarvis sent you for a great deal and customer experience." I'm still in the process of finding an actual shop I can refer customers and prospects to when the work is beyond my scope, but the same reason I got into this as a mobile mechanic is the same reason I haven't yet found one -- lack of trustworthiness among so many in the industry and it's tough to find one you can trust without actually experiencing their services as a customer. I do think once a tech gets some experience offering mobile services, the natural progression is to open up a brick in mortar, simply because you start to see the limitations posed by being mobile, which the number one concern being scalability (or lack thereof). As well as dirtbag prospects who feel they can get over on you because you're a "mobile guy." Until they realize you have processes and procedures in place to make them as accountable as a brick and mortar would. Hope my little $.02 brought a little perspective to those of you who may not know how a mobile repair company operates and the types of repairs that can be done on the road. And I'm glad to see a mobile conversation on the site. I'll definitely be trying to post more as time allows and people engage.









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