Offering Lyft or Uber to Customers instead of Shuttle

[autoguy]

Was reading an article about Hyundai offering Lyft rides to their customers and was wondering if anyone has done or thought of doing this with Lyft or Uber instead of shuttling your customers around. 

Lyft has a business site: https://www.lyftbusiness.com/?utm_source=google&utm_medium=cpc&utm_campaign=b2b&creative=263920142322&keyword=%2Blyft %2Bcustomer&matchtype=b&network=g&device=c&segment=all&utm_content=self-serve&placement=&adgroup={adgroup}&gclid=Cj0KCQjwu-HoBRD5ARIsAPIPene7xTDnfQyMoT8kp1PriZCzffGzu0Zkmd1EoAmIiFyCzB0_wuiP8QwaAto0EALw_wcB

Here's Uber: https://www.uber.com/us/en/business/central/

[Guest]

We use Uber all time. $5 or $10 is a whole lot better than an extra employee, car, insurance, gas.....

[autoguy]

4 hours ago, Old and Tired said:

We use Uber all time. $5 or $10 is a whole lot better than an extra employee, car, insurance, gas.....

Do you use it through the uber app or other app? How do you actually do it or do you just credit your customers back?

[Guest]

I just say here, let me take care of it and use the app myself. 

[flacvabeach]

We love it and do it all the time. 

[FNGJWS]

We use Uber almost daily. They consistently arrive in less than 5 minutes, deliver good service, and for less than I can run a vehicle for, let alone a vehicle AND an employee. I'm glad I don't have to do it for a living--talk about a razor thin margin!

[CAR_AutoReports]

With the cost of a reliable loaner getting down to affordable loaners, we've opted to turn old customer vehicles into loaners instead of the Uber route.

 

While Uber is useful for the one day turn around, it leaves holes on how the customer is going to get back to your shop and what happens if you need their car for more than a day?

 

We started with one loaner and we now have 3.  All are inexpensive, older vehicles that we acquired for a nominal fee and put in less than $2,000 to make them road warriors.  Insurance is cheaper as a loaner than I presently pay for insurance as a driver... let that sink in for a minute.  With three cars, I now use one as a daily commuter unless it's needed by a customer.  With the loaner, the pressure from the customer to get the job done right instead of rush the service, is noticeable. Plus, it fits in with our model of "please schedule non emergency services" and if they want a loaner... they are on the schedule nearly all the time.  Helping us provide a better service and more stability to the shop.

 

[Scott Osborn]

We use Uber and Lyft. We use their dashboards that allow the customer to get a text message when the car is coming, easy for return trips too. The customer has a text message that they click when they're ready to be picked up. Lyft is called their Lyft Concierge: https://www.lyft.com/concierge . The dashboard shows all of your rides you've ordered, costs, users, etc. Very handy to know exactly when your customer will arrive too!

We stopped using Uber as the prices for "Surge" were getting out of hand.

 

 

[JustTheBest]

Do you realize that they actually have a service "specifically" for auto repair shops? Just Google "uber for auto repair shops" and you'll get a bunch of links. Once that came up that isn't a bad place to start is here:

https://www.geekwire.com/2018/review-like-use-wrench-uber-auto-repair-sends-mechanic-car/

Hope this helps! In short, why wouldn't you use them?? Does your competition?? If not, that the reason I would run to get it set up in my shop! Make yourself stand out in your market. Offer the service, experience, etc. that makes people want to do business with you. In other words, "make it frictionless!"

Matthew
"The Car Count Fixer"

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