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Posted

Hello, I am looking for a printable multi-point check list that i could give to my techs to fill out on every car. Does anyone have one that the would be willing to share with me ? Thank you very much !

Posted

Hello, I am looking for a printable multi-point check list that i could give to my techs to fill out on every car. Does anyone have one that the would be willing to share with me ? Thank you very much !

As a member of TECHNET Professional you have access to all AMRA MAP vehicle inspection forms which you can access through the TECHNET Member's portal, www.members.technetprofessional.com.

Click on Grow Your Business and then select Motorist Assurance Program. The inspection forms are toward the bottom of the page in the Resource Library.

 

Hope this helps,

Posted

Use the check list that works for your shop. Our shops use derivative lists of the main list. But the point is that the check list that enables you the most upsells that work is the one you want to be using.

Posted (edited)

Don't forget to check the customers credit score.

 

Just a simple check of Mileage based needs, Fluids,Filters,Lights, Brakes and Tire age/wear reveals alot.

 

Always check fluid levels on check in. Many cars will come in with no oil reading on the stick.

Edited by FROGFINDER
Posted

Don't forget to check the customers credit score.

 

Just a simple check of Mileage based needs, Fluids,Filters,Lights, Brakes and Tire age/wear reveals alot.

 

Always check fluid levels on check in. Many cars will come in with no oil reading on the stick.

 

So true!

 

If you have been doing this for a while, the way you process a car will reveal much before you even lift a car.

  • Like 2
Posted

 

So true!

 

If you have been doing this for a while, the way you process a car will reveal much before you even lift a car.

To show a customer obvious service needs on check in paves the way for immediate up sell.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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