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CarER

First Time This has Ever Happened to Me

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Hey all!

 

So I've owned my shop for just about 3 years now. And this has never happened to me in those 3 years or ever, but I guess there really is a first time for everything...

 

A customer came in with an Infiniti G35 coupe. He stated that his 3rd brake light wasn't working. We dug into it and found that the 3rd brake light was malfunctioning. It's a LED light, so we went ahead and ordered one. Customer price for just the light was $246.57. He gave us the go-ahead and we got it completed this morning.

 

When he came for it in the afternoon, he said: "Can I have the receipt for the light." So I said: "Yes sir, it's right here on the invoice." He says: "No, I want your receipt for the light." I actually didn't have one so that's what I said. He said for me to email it to him later, which I just blacked out my price and left the list price. The only reason I did it was because he caught me so off guard, I really didn't know what to do or say since it's never happened before.

 

What would you guys have done?

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