Quantcast
Jump to content


    • You can post now and register later. Already registered? sign in now to post with your account.
    • ×   Pasted as rich text.   Paste as plain text instead

        Only 75 emoji are allowed.

      ×   Your link has been automatically embedded.   Display as a link instead

      ×   Your previous content has been restored.   Clear editor

      ×   You cannot paste images directly. Upload or insert images from URL.


      Once you submit your question, a new topic will be created for you in our forums. Our moderators may move your topic to a more suitable forum category if one exists. Members will see your topic and be able to respond to your question.

    • This will not be shown to other users.
CarER

Customer States Vehicle Vibrating at 100 MPH

Recommended Posts

Had a young customer come in this morning and said that his 2013 Mitsubishi Lancer Evolution has a vibration in the steering wheel under acceleration. He says, "When you accelerate there's a weird vibration in the steering wheel when you accelerate. It starts when you hit 60 and goes away at 80 then starts at 100 and disappears when it hits 120." He then proceeded to tell me that he replaced the tires, wheels balanced, alignment, etc...

 

I don't even know how to answer someone like that, I politely told him that I would look at the vehicle to see if there's anything obvious. But it's not like I'm going to go drive this thing at 100 to see what he's on about.

 

Well, that was my interesting story of the day.

  • Like 2

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Topics

    • By Joe Marconi
      We all survive by and need healthy car counts. That's a given. But all too often I see auto repair shops with "steady" but not "growing" car counts, but with new customers coming in each week.
      So, the question is, "If a shop has steady car counts and has new customers each week, then why are car counts not growing?"  
      This is a topic that's complicated for a post but here are a few things to consider:
      Is your marketing attracting the right customer that matches your key profile customer? If not, the wrong customer may be a one-timer and that does not help your car count.  Or, if you are promoting too much discounting, you may be attracting the wrong customer, and that's not a long-term strategy either.  Are you making every effort to WOW all new customers and create an amazing experience that gives the new customer a compelling reason to return? All too often we are too transactional and don't spend enough time establishing relationships.  Make every effort to spend time with each customer and ESPECIALLY with first time customers. Its the relationship not salesmanship that builds a company! Are you booking your customer’s next vehicle appointment?  Please don’t tell me this does not work. It does!  Hairdressers do it, doctors do it, dentists do it, nail salons do it. My chimney cleaning service company evens books the next chimney cleaning!  If you are not booking your customer’s next visit, trust me, someone else will. I hope this makes sense. What are your thoughts? 
    • By Jonathan Ganther
      Hey guys. I'm new to the forum and was looking for this subject but couldn't find it. Sorry If I'm posted something that's already been discussed. I own a brake shop in Austin, TX. We do anywhere from 10-20 brake jobs a day. We only do brakes so I don't know how much full service auto shops deal with this problem but... Customers are constantly calling in claiming they've bought the best parts or they want to provide their own parts because they've done research and know what is best. This drives me crazy. First of all they don't know whats best. Then after being told no they get offended and act like tons of shops allow this. What is the best way to handle these customers? Just send them away? I'll quote them a price using our parts and they act as though its a rip off. What shops are doing this for their customers? I feel like I'm letting jobs get away from me. Any experience with this?
    • By Elite Worldwide Inc.
      Elite's AMI accredited Online High Impact Course, sponsored by Jasper Engines & Transmissions, starts October 16th!
      This industry acclaimed online service advisor training course is delivered by 2019 Ratchet & Wrench All-Star Award winner Jen Monclus, and has been proven to generate both happier customers and higher sales.
      Here are a few of the topics that will be covered:
      - Selling multiple repairs & big ticket items
      - Selling diagnostic testing & maintenance
      - Building powerful relationships in 60 seconds
      - Overcoming the most challenging sales objections
      - Generating more repeat and referral business
      - Presenting service recommendations in a way that makes customers want to buy
      - Note: Course will come with a workbook, homework assignments and testing to ensure accountability and lasting results
      It's only $179 to enroll, and seating is limited, so call 800-204-3548 or visit our Online High Impact page to secure your advisor's spot today!
    • By Dennis R.
      We want to do a short survey with our customers to gauge their reaction to newer trends in the repair of their car. We are only going to ask 4 Questions so  that we can share the results on this forum and have other shops do the same.
      The 4 questions we thought of :  still working of exact wording so help is appreciated.
      1.  - Personal Service Adviser to talk too.    VS  Virtual Artificial Intellegent service advisor ( no human interaction )
      2. - Check in with a Personal service advisor    VS  using a digital check in like Mc Donalds uses to take your order inside their restaurant  then leave keys 
      3.- Personal phone call or text with updates and for authorization   VS  Computer generated text for updates and authorization 
      4. Personal phone call or text  with Pictures sent as needed  (trust in your shop)    VS  digital inspection form and pictures sent each time their vehicle is brought in 
       
      Your input is important so we can all ask the same questions to help us keep our businesses thriving.
      One example of a survey we did a few years ago was would you like us to have a quick lube bay for  fast in and out service or Leave your vehicle for the day for the LOF  96 % of our customers wanted to leave their cars so they could get a non rushed check over of the vehicle while it was there. 
    • By Nevil Jay
      Hi, 
      I'm currently looking into a business acquisition. It's a wheel repair shop based in South California. I have questions in terms of profitability and also, the expenses involved within the business. 
       
      I have profit and loss statements of the business. They currently operate 24/7 and have 30-35 employees. I am looking for someone who has experience in this sector that may be able to give me some unbiased advice. I also wanted to somehow come up with a valuation of the business. It operates out of a leased building, but consistently profits the owner a large amount of money. Who should I look for to verify these numbers? Will any CPA be able to understand?
       
      Thanks in advance, 
      Nevil 


  • AutoShopOwner Sponsors



×
×
  • Create New...