Quantcast
Jump to content


New member in Minnesota.


dfrisby

Recommended Posts

I bought a small engine and power sport repair business a year and a half ago. We have been aggressively adding auto service to the mix and downsizing the unprofitable small engine work. Anyone have any idea how difficult it is to maintain a high average on repair orders when working on $75 weed eaters? We have an interesting mix in our shop at any given time and that keeps life interesting. Last week we did a head job on an international dt466 and a 14.5hp Briggs and Stratton on the same day. Glad I found this forum and have been getting lots of great ideas so far.

 

Sent from my DROID RAZR HD using Tapatalk

  • Like 1
Link to comment
Share on other sites



Brainerd - besides general auto repair, we do performance. Retail store for aftermarket performance parts & performance services, auto repair on collector & classics, restorations, custom alignments, fabrication, engine building, chassis dyno services on cars, trucks, motorcycles & atvs, tuning, and ask if we don't list it.

 

Read your post about boats. We work on inboard motors and tuning. Not our favorite because they want it done now and the tech is doing yoga in a tiny box, but it is very profitable.

Edited by PAPShop
  • Like 1
Link to comment
Share on other sites

Brainerd - besides general auto repair, we do performance. Retail store for aftermarket performance parts & performance services, auto repair on collector & classics, restorations, custom alignments, fabrication, engine building, chassis dyno services on cars, trucks, motorcycles & atvs, tuning, and ask if we don't list it.

 

Read your post about boats. We work on inboard motors and tuning. Not our favorite because they want it done now and the tech is doing yoga in a tiny box, but it is very profitable.

Looked up your website. Looks like what I'm trying to create for my shop. We do the regular day to day work on cars and wheelers, but it's the classics and "something different" projects I really enjoy doing. Been looking at moving to a bigger shop and trying to grow, but finding top notch techs has been a challenge here. I'm on the third day this week being the only person here.

  • Like 1
Link to comment
Share on other sites

  • 2 weeks later...

Anyone have any idea how difficult it is to maintain a high average on repair orders when working on $75 weed eaters?

I can imagine. If it helps at all, my friend is in charge of the power tool department of Home Depot. I had no idea that you could bring a weed eater to Home Depot and get it repaired, but apparently you can. Anyway, his main complaint is exactly the same as yours. The guys at the counter gave away repairs, did not charge for small tune ups, etc. It was a giant profit loss center for Home Depot for years. He remedied this in two ways... First, he made a standard menu price for all repairs. This was not difficult, because there are probably ten total repairs you can do on a weed eater. The front counter guys were not allowed to deviate from this list. Then, he changed their employee pay plan from hourly to commission based. While they still don't make a killing in this department, these two changes did bring them out of the red.

Edited by ATLAuto
  • Like 1
Link to comment
Share on other sites

Looked up your website. Looks like what I'm trying to create for my shop. We do the regular day to day work on cars and wheelers, but it's the classics and "something different" projects I really enjoy doing. Been looking at moving to a bigger shop and trying to grow, but finding top notch techs has been a challenge here. I'm on the third day this week being the only person here.

If you are ever in the Brainerd area drop by (hard when you're working all the time). I'd be happy to give you a tour and a little history about our shop.

 

When looking for a tech, try doing a working interview. It tells a lot about the prospect. We did that with the 3 guys we have now, which we feel are rock stars.

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Available Subscriptions

  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
  • Similar Topics

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Welcome to the Auto Repair Marketing Podcast with Brian Walker. In this solo episode, Brian discusses the importance of taking massive action during slow business periods. 
      Drawing from a recent conversation with a shop owner, he shares strategies to combat slow times, including leveraging networking groups like BNI, using your CRM effectively, creating engaging video content, and offering incentives.
      Brian also highlights the importance of personal health and well-being, emphasizing that a healthy business owner is crucial for a thriving business. 
      Tune in for practical tips to help fill your bays and keep your business thriving.
      Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shops
      Lagniappe (Books, Links, Other Podcasts, etc)
      Greg Buckley at Buckley's Auto Center : https://www.youtube.com/@BuckleysAutoCare/featured
      Charlie's Foreign Car
      https://www.youtube.com/@fixingcars
      Royalty Auto Service
      https://www.youtube.com/@theroyaltyautoservice
      Dave’s Auto Center
      https://www.youtube.com/@DavesAutoCenterCenterville
      How To Get In Touch
      Group - Auto Repair Marketing Mastermind
      Website - shopmarketingpros.com 
      Facebook - facebook.com/shopmarketingpros 
      Get the Book - shopmarketingpros.com/book
      Instagram - @shopmarketingpros 
      Questions/Ideas - [email protected] 
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs. Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada. Chris' previous episodes HERE Show Notes
      The importance of service proposals (00:02:52) Chris discusses the use of service proposals for estimates and outlines the benefits of their business to potential clients. Enhancing the customer experience (00:04:32) The discussion delves into the details of the service proposal, focusing on how it communicates the client experience and positions the business in the market. The impact of shop cleanliness (00:09:47) The importance of shop cleanliness in retaining and earning clients is highlighted, emphasizing the role of the front office in the client experience. Appointment reminders and booking ahead (00:11:57) Chris explains the use of SMS reminders and the process of booking maintenance appointments, including the software used for notifications. Innovative ideas and readiness for EVs (00:14:30) The importance of seeking innovative ideas from other businesses and industries is discussed, followed by information about training for servicing hybrid and EV vehicles. The importance of learning from others (00:16:34) Discussing the value of learning from others' experiences and implementing new ideas in the automotive industry. Accountability and coaching in business (00:17:15) Exploring the benefits of having an accountability partner and business coaching for success in the automotive industry. Adapting to electric and hybrid vehicles (00:18:49) Discussing the focus on electric and hybrid vehicle repairs, including significant investments in training and tooling. Training on electric vehicle repair (00:20:01) Exploring the various training methods for electric vehicle repair, including in-person, online, and practical experimentation. Client experience and innovation (00:22:03) Emphasizing the importance of client experience and innovation in the automotive industry, including the introduction of new client-focused ideas. Ensuring safety and reliability (00:25:05) Detailing the company's policy to ensure safety and reliability, including the process of wheel retorquing and client communication. Client-focused service proposals (00:27:56) Highlighting the significance of client-focused service proposals and the importance of considering more than just the cost in the automotive industry.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
      Click to go to the Podcast on Remarkable Results Radio
    • By Changing The Industry
      Episode 174 - Balancing Business and Family In A Small Town with Josiah Martin
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching emphasizes the importance of seeking inspiration and innovation outside the auto repair industry. He challenges shop owners to break out of their comfort zones and learn from disruptors in fields like hospitality, retail, healthcare, and fitness. Chris discusses how adopting customer-centric approaches and technologies from these industries can transform auto repair businesses.
       
      For instance, he highlights how the hospitality industry's focus on exceptional customer service and personalized experiences can be mirrored in auto repair shops to build stronger customer relationships and loyalty. Similarly, he points out how retail's use of data analytics and customer feedback can help auto shops better understand their clients' needs and preferences, leading to more tailored services and improved satisfaction.
       
      Chris also explores how the healthcare sector's emphasis on transparency and trust can be applied to auto repair, fostering a more open and honest communication channel between mechanics and customers. Additionally, he draws parallels with the fitness industry's use of subscription models and community-building strategies, suggesting that auto repair shops could benefit from implementing similar membership programs to ensure steady revenue and customer engagement.
       
      He encourages proactive learning, attending conferences, and networking with professionals from other sectors. By stepping outside the traditional boundaries of the auto repair industry, shop owners can gain fresh perspectives and innovative ideas that can set them apart from competitors.
       
      The episode concludes with practical steps for implementing these innovative ideas to enhance customer experience and drive positive change in auto repair shops. Chris provides actionable advice on how to start small, such as introducing a customer feedback system or experimenting with new service packages, and gradually scale up these initiatives. He also stresses the importance of continuous improvement and staying adaptable to evolving customer expectations and industry trends. By embracing these strategies, auto repair shops can not only improve their operations but also create a more engaging and satisfying experience for their customers.
       
      The power of looking outside our industry (00:01:05)
      Exploring the importance of learning from disruptors in other fields to stay ahead of the curve.  
      Innovation at the edges (00:03:26)
       
      Discussing how innovation often occurs at the edges of industries and the benefits of looking beyond traditional practices.  
      Examples of disruptors in other industries (00:04:37)
       
      Exploring examples from healthcare, food and beverage, connected fitness apps, and education to draw insights for auto repair business.  
      Implementing ideas in auto repair shops (00:09:41)
       
      Strategies for implementing ideas from other industries, such as networking, adopting technology, experimenting with service models, focusing on customer experience, and empowering the team.  
       
       
      Connect with Chris:
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors



×
×
  • Create New...