FROGFINDER

Thanks for your service. Focus on your strengths and build on them. Watch your pennies and the dollars will take care of themselves. Seek advice in prayer and elder advisors.

When the typical gas and go customer's vehicle is showing the oil change is "due" comes in, there is no oil showing on the stick, tires are low on air,the engine air and cabin filters are dirty and our state inspection is past due.

I refer tire repairs to Discount Tire. In many most cases the "low,leaking,flat,etc" tire should be replaced due to age,wear,location of wound,being driven on low ,etc). I have put new tires on customers cars at my expense and one guy after missing a semi in the rain by a foot called me by the side of the road thanking me for saving his life. I had a "repaired" front tire deflate on me on a motorcycle on the freeway once and i will not ever repeat that mistake if i can avoid it.My prayers go out to the families involved.

When it comes to customers it's best to take the high road and remain calm and kind, That being said I have found that 20% of your customer's help create 80% of your business.

I will carry someone only for the amount i am willing to lose and be able to pay the company back myself. That being said give the person twenty business cards and tell them to send you work and you will give a Bird Dog Fee towards what he owes you on each sale. I also suggest visiting the customers house with flowers and a fruit basket since times are tough.

Yes, I draw the line at verbal abuse and taking God's name in vain. I invite the offender to proceed on his/her journey because i don't want to stand in the way of thier success. I have only had to draw a gun once.

Yes. But with more customers becoming homeless and addicted to sin/drugs we see nasty vehicles in both sexes. I cringe when i have to look in customers cars for paper work, proof of insurance, wheel lock key's etc. Wear gloves and breathing mask or risk infection. The flu/bug's,std's are going around and steering wheels /gear shift levers,door handles,buttons are nasty. Don't touch your face with or eat with unclean hands.

Feed his sheep. You have 3 chances a day. Breakfast,Lunch and dinner. Greet everyone you meet with the warmth of encouragement and ask for thier prayers and referrals. Get connected with local Churches,schools, donut shops, real estate, grocery stores,civic groups,other auto shops,etc. A warm smile, a caring ear, a hug will bring you what you need. Amen

I agree.

ChecK the car bumper to bumper. Phase one is to get it to run, drive,stop in a safe manner. Create estimate for phase one. Collect phase one funds before starting. Explain that on cars over a decade old you can not let the project go unfunded and you will call with updates in cost and progess.

Always take the high road and offer to solve or guide the customer towards the solution. We must be careful though because much of the public is on medication or illegal drugs and may have a short fuse.. A soft answer and a cold drink turns away wrath.

At some point Homeland Security will demand that all vehicles get serviced in a controlled environment (like dealerships) that can control the fleet.

love for others at ALL times

Asking that wheels be retorqued and then watching it being done helps alot.

I only fear not doing my best for others. Focus on your game all the time. I visited a long time customer today at the hospital. Encourage people everywhere and give them something good to say to others about you.

We will be open Friday and Saturday. We always get to help people that have unexpected car issues while in town for the holiday. I help them get home safe which is a good thing.

Yes. We have seen fuel mileage issues and hot soak starting issues that on older cars.

Faith, Family, Food,Football. Thanks to all those that helped us along the way to be here to enjoy Thanksgiving Day.

The digital world our kids live in is great until the lights go out. or the car quits or the toilet overflows or the money tree dies

Does the common person need a space shuttle to go to the store? Hal in the movie 2001 a space odyssey and the first opening scenes of The Terminator revealed to us where our battle with machines is headed. The public is having trouble paying for the upkeep on these modern marvels once they are out of warranty. I see more people that have money trading when the warranty expires. I see more of what was middle class customers with duct tape holding the car's together and dash warning lights being ignored.

In order of importance i place safety first,leaks second and maintenance third. Yes because of inflation ALMOST every car could use $300 worth of service/repairs. (in 1969 it was $30.00) but i let the customer decide. Tell people the truth and God will do the rest.

Like in football we are only a good as our last drive ending in a score for the customer. If we don't score for the customer he will trade us.

We center the wheels and install the nuts by hand and then torque the nuts by hand to oem spec with a torque wrench. We repair many stripped lug studs/nuts that were run up with torque sticks.That creates a different problem in which people can't remove the wheels when they need to for a flat or service. Many european models use lug bolts that screw into threaded holes on the hub's that are expensive to replace when the threaded holes are stripped out. I see that on most tire shops invoices it is noted that the serviced vehicle's wheels be retorqued in 50 miles or no warranty whatsoever. Happy Daylight Savings time to all- I feel an hour younger.

Generators sure are nice when you need them. Best of luck to all of you.

We used to have a time clock for the beginning of the day,lunch and the end of the day but got away from that. We keep track of when the vehicle was issued,job sold,job done,etc. At the end of the day you must make a profit on every job while solving the customers complaints in a way that they will recommend others to your shop.