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Memphis Rob

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About Memphis Rob

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    Occasional Poster

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  • Business Name
    autosport automotive imports
  • Type of Business
    Auto Repair
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    Shop Owner
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  1. This is good input...I wonder if our supplier, who is a regional supplier, primarily of import parts, will readily credit us with our labor cost in addition to the part...
  2. Guys- forgive me if there's already an existing thread somewhere re this topic...also, bear with my lack of general knowledge on running a shop...I'm new at this.... Anyway, I'm the primary investor in an independent shop specializing in import service, primarily BMW and Mercedes. We purchase most parts from non-chain suppliers like Worldpac or, in our case, small niche suppliers of import parts. Yesterday we had a car come back with a bad motor mount that we had installed last October. Installation was fine- the part was new but failed due to poor quality. The supplier will warranty
  3. I suspect many of us recieve requests from customers to pay their bill over two or three months, particularly for large jobs. Practical business sense tells us not to engage in this practice for a number of reasons, not the least of which is the risk of not receiving any further payments. On the other hand, a longtime, trustworthy customer may represent a different circumstance. Any one care to comment on this?
  4. Midnighteuro- I purchased my list from a group called Pinnacle Lists. Just I be clear, I have no ownership or financial interest whatsoever in them and I found them on the web. My experience was good- they were professional and i got a good list at a legitimate price. Here's the contact: [email protected] He's very responsive. Good luck!
  5. Hi Mario- I wanted to chime in on the use of lists. Our shop is also new and focuses purely on Mercedes Benz and BMW. I acquired a list of MB and BMW owners from a legitimate company that included almost 3,000 records of owners. Each record included the names, addresses, car make, model and year, and other key info, and was emailed to me in Excel format. I was able to verify the list because I know a lot of the people shown in it. I also use VistaPrint, and design a monthly oversized postcard that i've been mailing to a selected group from my list. I say selected because I'm only spen
  6. This is good advice. Upfront money for parts and progress payments along the way is good business and right in line with what I was thinking. Thanks for the input...
  7. I'm interested in your feedback on what I term 'project cars', ie, vehicles that are in need of significant overhaul involving multiple car systems. In other words, these jobs represent more than the daily bread-and-butter maintenance turn... For example, we have a client who has asked us to work on a '99 Mercedes owned by his mother, who is now too old to drive. It is not a bad car as such; however, it has a cracked head among other multiple issues that will require hours of diagnosis, an extensive outlay for parts and potentially weeks of work. I'd like to know if others have establi
  8. I'm new to the group and am also a new non-mechanic shop owner, although my partner has about 25 years as an import tech. We put about $100k into our shop, which is no small amount. However, it's actually about $50k short of where we should be. One of the things we have not been able to acquire is shop management software like Mitchell's or RO Writer. I think it's very important . But how badly are we hurt by not having it on the front end?
  9. That is a great question, and i frankly don't know the answer yet. The target market is primarily car collectors who are intent on storing their vehicles in a secure environment. Other prospects are owners of restored classics. In my research on this, I have been floored by the number of car fanatics who own 10 or more vehicles. I have also talked to several local collectors who own 20 to 40 cars, including a local guy who acquired the Mustang driven by James Earl Ray. These folks are not the target for me, however, because they generally have the wherewithal to acquire their own building. Our
  10. Hello to everyone from Memphis, Tennessee! Elvis says "hey".... I am not only new to the site, I am also a new non-mechanic shop owner. I recently partnered with a high school buddy who basically channels automotive expertise. He has about 30 years of experience, most of which lies with Mercedes-Benz and BMW's. Our shop will be specifically marketed to these two makes of car. We've invested about $100k in the shop but, to be honest, are about $50,000 short of where we need to be. Where his expertise lies in the technical end of the enterprise, I am the business end. I have a finance b

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