Transmission Repair

Wow! I just looked you up on Yelp! and you had an incredible 4.9 stars with 34 reviews. That speaks volumes not only about your pricing but about your service as well. We need more posts from shops like yours. Share some more and consider joining our group for only $40/yr. I have no financial interest in AutoShopOwner other than my $40 annual membership.

Wow! That's a great investment. I can't disagree with your business decision. We all would like for you to share more. Why not blow $40 for an annual membership to AutoShopOwner? You'll make another return on your investment. Just sayin'. I have no financial connection to this forum other than my $40/yr. membership fee.

Estimating on the low side, 7 weekly alignments would result in a revenue stream of $43,661.80/yr. How much was your new Hunter flush mount alignment machine?

Another great article from Ratchet & Wrench magazine... https://www.ratchetandwrench.com/running-a-shop/finance/article/33019164/7-tax-prep-tips-for-new-shop-owners

Another great article by Dennis Madden, recently retired CEO of ATRA. There is also a 15-minute video embedded into the article... https://gearsmagazine.com/magazine/your-greatest-challenge-the-essential-steps-for-project-completion/

Although we use itemized invoices, the truth is that the average consumer judges if a transmission shop is too expensive by simple stuff, they have some idea what's ok is stuff like ATF, etc. For these reasons, we don't add garbage fees like waste oil disposal, shop supplies, etc. The markup in most parts covers selling ATF at parts store cost, and the other garbage fees. (60% G.P.) It worked extremely well for us. It's hard to believe that pricing simple stuff like ATF, will virtually make any bottom line appear to be a good deal. Remember, like the collision business, we are transaction-related, not relationship-related. "One and Done."

It's a great article from a CPA. Attached below...12 Deadly Sins-2.pdf

Your advice is a sound strategy. However, a lot of younger techs who become shop owners may not agree. Our industry needs people like you, who also train. Keep doing what you do. Invaluable advice.

If I could call just one automotive article a complete seminar, this would be the article. It was a very good article with some absolutely great books to read. https://www.ratchetandwrench.com/shop-life/columnists/article/33006771/bennett-10-must-read-books-for-auto-repair-shop-owners

Great webinar. My main goals at this stage of my life (retirement) are health-related. Can I get a link to the slides used in the webinar?

1:06

https://www.ratchetandwrench.com/site-placement/home/article/11461933/not-for-profit The topic title is a little tongue-in-cheek. 🙂

I don't believe in the flat-rate system. We paid by the clock hour. Unless the transmission issue was obvious, I usually did the diagnosing myself. I was the most experienced tech in our shop and was deathly afraid of misdiagnosis if I didn't diagnose it myself. One job stands out in my mind. THE STORY: We had an AWD Audi towed into the shop for no movement. We were busy and my lead tech diagnosed it as a major transmission problem. After removing and disassembling the transmission, he could find no cause for the no movement condition. He found only normal wear and tear for a 150K mile transmission. That scared the crap out of me as I was thinking I should have diagnosed the problem. We did the normal R&R and rebuild with no hard parts. After the transmission was installed back in the vehicle there was still no movement. I got into the vehicle on the lift and noticed the speedometer was registering speed, but as soon as we lowered the vehicle on the ground, still no movement, but the speedo said it was. Long story made short; the right front axle had stripped where it goes into the front diff. We replaced the axle and all was good. That was a phone call I didn't want to make. I called the customer up and explained what happened. He was fairly savvy because he was a diehard Porsche-Audi fan. I was going to seriously reduce the price due to our error, but he asked about our 5yr./100K warranty. I said for the reduced price, I could only offer a 12mo./12K mile warranty. He was emphatic about getting the longer warranty. In the end, he agreed to pay full price to get the longer warranty. Feeling bad about the misdiagnosis, we ate the axle and labor. That's one of the reasons I like to diagnose transmission problems myself. It seemed obvious to my tech at first, but his mistake almost cost me a job, and a customer.

With automatic transmission repair, part prices aren't easily looked up online like G/R is. What our customers looked at was our bottom line. The few that did look up part prices online would look up the price of a complete transmission and weigh that compared to what we charged. We rarely had an issue with our prices, although we got top dollar for what we did.

Concerning a new shop location, listen to, or read... https://www.mondaymorningmemo.com/newsletters/follow-the-sound-of-bulldozers/ Read my other posts about selecting a good location. "Expensive rent is the cheapest advertising you can buy."

HUMOR AT ITS FINEST!... (2:14)

This is a quote of mine from another post I made... There were several items I "buried" in either parts, labor, or both because listing them separately would raise eyebrows. Items like... Shop supplies Waste oil disposal Towing (because we advertised free towing) Chemicals Gas in customer's cars Credit/Debit card fees and other incidentals... were never listed separately, but the customer did pay. I never had a problem doing it that way."

We didn't have too much of a problem with parts because we were a transmission repair shop. The few times I did run into an inordinate amount of time for locating a part, I didn't charge extra per se. What I did was to increase the markup in most hard-to-find parts. Nobody ever complained. There were several items I "buried" in either parts, labor, or both because listing them separately would raise eyebrows. Items like... Shop supplies Waste oil disposal Towing (because we advertised free towing) Chemicals Gas in customer's cars Credit/Debit card fees and other incidentals... were never listed separately, but the customer did pay. I never had a problem doing it that way.

I found this article in Ratchet & Wrench magazine and it made me think a little differently.

Well, I guess I'm wrong about charging extra for plastic. We recently received our property tax notice and they charge extra for paying our property tax with plastic. They call them "bank fees" and charge 2.45% for credit cards and 1% for debit cards.

I would trust your research a lot more than my 8-year-old dated experience. Using your 1.83% figure, we would have been paying about $1982.50 per month. Charging extra for plastic goes against the written merchant agreement. I believe you have the best idea for covering the cost in the shop labor rate. Good job on the research! Thank you.

That was about 10 years ago before we sold our shop and retired. We are doing similar figures in plastic sales. We were grossing about $1.3-$1.2 million a year in sales in the last 3 years we were in business. $1.5 million with our processor would be about $7.5K/yr. You're paying what works out to about 2% while we were only paying half of 1%. $2,500/mo. X 12 = $30K. $30K divided by $1.5 million = 2%. I would think you are paying a higher rate because your average sale is much smaller and more numerous than ours. We only wrote about 80-90 tickets a month, but they were often really big tickets. Perhaps things have changed in the last 8 years since we sold our shop, I don't know. But judging from Bantar's posts from 2018 at the beginning of the thread, he was paying even less.

Things are constantly changing over time when it comes to payment. Who pays by cash or check anymore? Few, if any. 99% of our invoices were paid with plastic. Because we were a transmission repair shop, our average sale was over $1.5K. We shopped around at first but finally settled on a company that charged us .5%. (I can't remember who.) With the annual volume we were doing, that still worked out to about $500/mo.