Jay Huh

I'd drop em. Too many competition out there for them to threaten you with petty stuff. Tell them you're going to go with technet lol

With Advance I have a platinum account and we do all our brake pads with them. We get their Gold Ceramics for $23.99. Doesn't matter which car, Bmw, Mercedes Audi you name it. With bigger ticketed items, depending on the sutuation, I ask for a better price. But the best deal is Autozone. They will slash their prices next to nothing to earn business. But for some reason, we just don't deal with autozone too much. It's just that feeling in the back of my mind that quality isn't that great no matter how low the cost. Brake pad wise, we have used everybody. Oreilly, Napa, autozone, advance, online etc. hands down lowest comeback percentage with noise etc is Advances Golds. Maybe like 1 out of 300 come back for a slight squeal. Napas pads are almost twice the price and comeback rate was like 40%! Greased pads, used disc brake quiet and everything

"The Net Result" "You have to check your numbers everyday. If you're not... you cannot be profitable." Nice to see a familiar name and shop in this months issue!! Awesome average RO stat btw. Someone contacted me today actually from R&W for one of the "solutions" articles.

Just now saw 1 person in chat and I got excited. But it was me, forgot I clicked on it from a different browser tab 😂

Strange still because if you own a shop, then it is your livelihood and you should be thinking about how to constantly make it better 24/7, maybe that's just me. Im on this forum multiple times a day trying to see if there are any new ideas or whatnot. My business has made tremendous changes since I've found this site like 3 months ago!

Maybe it's just me but I feel like there was more action before the change and I think the "likes" being notified through email has a lot to do with it. Don't get me wrong, love the new layout. Just so you know, I am giving you guys "likes" for bringing this up 👍

I have 6 techs. 2 have their own scan tools. One is brand new snap on $5000 and the other guy has a Matco. Which one of my 6 techs do you think get the diag work? Shop has the latest Autel Elite with programming

Been reading a lot of books lately and one of the things I learned is that there are 4 different personality types. Assertive personalities respond best to assertive people which is why I answered the way I did. But yea long story short, customer comes in for brake diag, gets brakes done, we had to jump the car to get it started bc we kept trans in neutral to diag brakes to see if they're locking up. Anyway we let him know that and tell him that battery should charge by the time he gets home, which it should've. Service advisor picks up phone call, angry customer, car wont start. He accuses us with "sabotaging the vehicle and doing something to his alternator. Goes on to say that he is calling the police, has friends at the police, contacting attorney general, coming to my shop and stopping people from coming to my shop, leaving bad reviews everywhere... drops a few f bombs here and there... anyway I try and explain the situation but he wont let me. Finally I say "John! (made up for sake of customer) If you want to call the police and the attorney, I'm not going to stop you, but if you want a SOLUTION to your PROBLEM which is getting your car started as soon as possible, I am your best bet. I'll see you in 20 min and I'm going to give you the best damn customer service you've ever seen! What's your address." more or less how it went.... gave him a jump, he said battery was only a year old.. sticker said 02/13 which made it 4 years old and corroded. Showed him, explained, and suggested he go to the nearest Autozone for a new battery and he did. He told me thanbks like 3x and apologized. I do understand the customers frustration tho, no starts are never fun

Yea I'd love to own the land bc that would be ideal. I just need to save enough money for the down payment, roughly $200,000

Anyone here a millionaire? I'm not talking about assets, I mean $1 million in the bank. This industry is good to make a living but not to get rich. Wondering if you guys think the same or I'm wrong and people are making a killing. My goal is to become a mlillionaire in 5 years but I don't think it'll happen through my automotive business

Reading Think and Grow Rich and it is an awesome book so far

Very true- not a lot of customers make good life decisions

OK guys, I am thinking about getting a bunch of bumper stickers. They are about $3-$4 each. Thinking about a loyalty program, where if they have our bumper sticker on their car, they get $5 off their oil change. My thinking is that if I have enough cars out there with my bumper sticker, people will be curious enough to look me up. Cost wise.... $4 per sticker plus $5 off - 200 stickers is $1800. Worth it? I spend a little more than that on online ads a month Another thought was license plate frame but not sure where I can get one made cheap

How long was too long?

wow! This is great! I just contacted them through the website for more info in becoming a service provider

Yes, I noticed after reading your comment that the second one DID stir up negative feelings with that fail sticker. Here's the thing, it seems like you are marketing to people that FAILED inspection and want their cars to pass. To them, it is a serious matter that is constantly on the back of their minds. I think the second one will get you phone calls. I like the first one too though, it's nice and fun- a good image for your business

😂😂😂 Ad works tho! Made me look up his shop online. Judging from the pics, he's BUSY!

ah yes that is a good idea. Definitely don't want it to effect my customers that just needs a quick tire patch or an oil change. Great point about having a long term contest. I need to implement a contest of some sort for my techs to make it fair

Do you guys ever have contests for your employees? I have 3 service advisors and I like friendly work competition. Also running a 50% off oil change ad on adwords..... so doing a $100 contest to the advisor that has the highest GP average this week. First time doing something like this. Hopefully it lights some excitement about their job and no sore losers at the end lol.

This is great. Google reviews have been a HUGE part of my business. I send a follow up email and word it like this when asking for a review: "If you are completely satisfied, would you consider leaving us a review? If you cannot give us 5 stars, please let us know what we can do to change your mind."

Thanks! I appreciate that. My best friend's in-laws lives in Evansville and they visit them a few times a year. They've invited us there jokingly but now I have a reason to go!

Yea when I first started and if it was something I didn't know or felt comfortable with, I told the customer and recommended a shop for them. I sent away a lot of customers......