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anyone else frustrated with the new mitchell pro demand?


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Like the title says, anyone happy with the new Mitchell? For us it has become the most useless time wasting service manual we've ever used. On demand 5 was good, then they upgraded it and it was ten steps back, then they made it better again and there's absolutely no information. The manager program is still good.

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Very frustrated. Why should we have to call for support and have the information either faxed or emailed? Switched to Mitchell manager and ProDemand as a new shop owner, but the frustration level of both is very high.

 

Our technicians can not find the information for service and repair as easily as AllData offers. It takes myself 3x's the amount of time to find information, which is killing production time. And when a technician is frustrated to obtain information, it doesn't make for a happy shop!

 

There is NOT enough space to write MY frustrations with Mitchell manager.

 

Beginning to think I have made a fairly expensive mistake.

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I agree. On demand 5 was stellar. My techs used it all the time. it was fast and effective. Pro demand is so slow and cumbersome that my techs quit using it.Difficult to find info that they were looking for and I was paying for something that we never use anymore so I canceled my subscription it. We primarily use Identifix now.

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Very frustrated. Why should we have to call for support and have the information either faxed or emailed? Switched to Mitchell manager and ProDemand as a new shop owner, but the frustration level of both is very high.

 

Our technicians can not find the information for service and repair as easily as AllData offers. It takes myself 3x's the amount of time to find information, which is killing production time. And when a technician is frustrated to obtain information, it doesn't make for a happy shop!

 

There is NOT enough space to write MY frustrations with Mitchell manager.

 

Beginning to think I have made a fairly expensive mistake.

well you can always switch.

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Very frustrated. Why should we have to call for support and have the information either faxed or emailed? Switched to Mitchell manager and ProDemand as a new shop owner, but the frustration level of both is very high.

 

Our technicians can not find the information for service and repair as easily as AllData offers. It takes myself 3x's the amount of time to find information, which is killing production time. And when a technician is frustrated to obtain information, it doesn't make for a happy shop!

 

There is NOT enough space to write MY frustrations with Mitchell manager.

 

Beginning to think I have made a fairly expensive mistake.

What is that u don't like about Mitchell manager?

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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