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anyone else frustrated with the new mitchell pro demand?


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Like the title says, anyone happy with the new Mitchell? For us it has become the most useless time wasting service manual we've ever used. On demand 5 was good, then they upgraded it and it was ten steps back, then they made it better again and there's absolutely no information. The manager program is still good.

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Very frustrated. Why should we have to call for support and have the information either faxed or emailed? Switched to Mitchell manager and ProDemand as a new shop owner, but the frustration level of both is very high.

 

Our technicians can not find the information for service and repair as easily as AllData offers. It takes myself 3x's the amount of time to find information, which is killing production time. And when a technician is frustrated to obtain information, it doesn't make for a happy shop!

 

There is NOT enough space to write MY frustrations with Mitchell manager.

 

Beginning to think I have made a fairly expensive mistake.

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I agree. On demand 5 was stellar. My techs used it all the time. it was fast and effective. Pro demand is so slow and cumbersome that my techs quit using it.Difficult to find info that they were looking for and I was paying for something that we never use anymore so I canceled my subscription it. We primarily use Identifix now.

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Very frustrated. Why should we have to call for support and have the information either faxed or emailed? Switched to Mitchell manager and ProDemand as a new shop owner, but the frustration level of both is very high.

 

Our technicians can not find the information for service and repair as easily as AllData offers. It takes myself 3x's the amount of time to find information, which is killing production time. And when a technician is frustrated to obtain information, it doesn't make for a happy shop!

 

There is NOT enough space to write MY frustrations with Mitchell manager.

 

Beginning to think I have made a fairly expensive mistake.

well you can always switch.

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Very frustrated. Why should we have to call for support and have the information either faxed or emailed? Switched to Mitchell manager and ProDemand as a new shop owner, but the frustration level of both is very high.

 

Our technicians can not find the information for service and repair as easily as AllData offers. It takes myself 3x's the amount of time to find information, which is killing production time. And when a technician is frustrated to obtain information, it doesn't make for a happy shop!

 

There is NOT enough space to write MY frustrations with Mitchell manager.

 

Beginning to think I have made a fairly expensive mistake.

What is that u don't like about Mitchell manager?

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  • Have you checked out Joe's Latest Blog?

         3 comments
      Got your attention? Good. The truth is, there is no such thing as the perfect technician pay plan. There are countless ways to create any pay plan. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. Claims that an hourly paid pay plan cannot motivate. That flat rate is the only way to truly get the most production from your technicians. And then there’s the hybrid performance-based pay plan that many claim is the best.
      At a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. “Then how do you motivate your techs” he asked me.
      I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. We’ll call him Hal. When Hal reviewed my pay plan for him, and the incentive bonus document, he stared at it for a minute, looked up, and said, “Joe, this looks good, but here’s what I want.” He then wrote on top of the document the weekly salary he wanted. It was a BIG number. He went on to say, “Joe, I need to take home a certain amount of money. I have a home, a wife, two kids, and my Harly Davidson. I will work hard and produce for you. I don’t need an incentive bonus to do my work.” And he did, for the next 30 years, until the day he retired.
      Everyone is entitled to their opinion. So, here’s mine. Money is a motivator, but not the only motivator, and not the best motivator either. We have all heard this scenario, “She quit ABC Auto Center, to get a job at XYZ Auto Repair, and she’s making less money now at XYZ!” We all know that people don’t leave companies, they leave the people they work for or work with.
      With all this said, I do believe that an incentive-based pay plan can work. However, I also believe that a technician must be paid a very good base wage that is commensurate with their ability, experience, and certifications. I also believe that in addition to money, there needs to be a great benefits package. But the icing on the cake in any pay plan is the culture, mission, and vision of the company, which takes strong leadership. And let’s not forget that motivation also comes from praise, recognition, respect, and when technicians know that their work matters.
      Rather than looking for that elusive perfect pay plan, sit down with your technician. Find out what motivates them. What their goals are. Why do they get out of bed in the morning? When you tie their goals with your goals, you will have one powerful pay plan.
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