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How do you spit time when one of your flat rate team members is off for part or all of a day?

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      We, automotive shop owners of America,  must take the opportunity of a lifetime and turn it into a bunch of success stories. What opportunity?  Look around you. The world is in turmoil. COVID-19, social unrest, uncertainty about the presidential election, the economy, how are we going to get out kids back to school, on and on and on.
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    • By spencersauto
      What's your houlr labor rate and where are you located? We're currently at $95 in Texas
    • By hello5555
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    • By Ron Ipach
      CLICK HERE TO JOIN THE SUCCESSFUL SHOP OWNERS FACEBOOK GROUP
      [transcription]
      Could Auto Repair Flat Rate Be Dead?
      TECHNICIAN shortage today is real. Last study that I saw said, for every eight shops that’s looking for a technician, there’s only one tech available so I know many of you watching this are experiencing that same thing. And I’ll also say one thing that I found: most technicians, when I mention flat rate, their cheeks kind of pucker up. They hate it. Why? There’s risk. They’ve been burned before. So often in the technicians starved market, what’s a shop owner left to do but put technicians on hourly or even maybe salary? And what that leads to is, really what I’m going to call an “uninspired performance.” Why? They get comfortable, they’re able to pay their bills without exerting a ton of effort.
      So what’s a shop owner to do? The answer I’ve uncovered recently in my shop is to have a Win Number. For every single employee. See one of the truths I discovered in my 30 plus years of being a shop owner is that often we don’t get the most out of our employees because we never really sat down and told them what we expect. I know that’s been one of my mistakes.
      So one of the things that I’ve done recently is I’ve given each employee a weekly Win Number, and that’s why it’s so important. For example, I recently sat down with each of my technicians and shared with them their Win Number. What do I mean by win number? What I expect out of them in parts and labor production for each employee. The numbers are based on my desired technician cost as a percentage of sales. It’s worked so well with my technicians that I now sent it out and established that win number with both my CSR and my service advisor.
      I’ve got to tell you the results have been incredible. Not only are my sales and profits up through the roof lately, it’s led to believe it or not, happier employees. Why? They drive home at the end of the day or at the end of the week knowing that they hit their goals. Knowing that they’ve contributed to a successful week for the shop and that certainly led to a happier shop owner!
      So, let me leave you with a question. Does each and every one of your employees on your team clearly know what you expect of them?
      If your answer is not a resounding YES, it’s time to put a pencil to paper and figure out each team employee or each team members weekly and daily Win.
    • By TallmadgeTire
      I'm curious to hear about pay structures out there that are successful.  We pay all of our techs hourly, regardless of what is billed, and then offer a bonus program based on productivity each week.  Ie, they bill 60% of the time they were paid for, they get $xx additional dollars per hour, bill 70%, get $x, bill 80%, get $x etc etc.
      Anyone have any pay structures that are working well for them that they would want to share?  I've debated flat rate, but not sure how other non-billable tasks would get handled - ie unloading tire deliveries, cleaning up the shop, shuttling customers, etc.  
      Our current structure seems difficult for the techs to track, so I'm hoping to simplify as well as motivate them.  
    • By Reggie
      We recently switched from hourly to flat rate for our techs. I am having a hard time figuring out what to pay an employee if they have taken vacation times. What rate do I pay them at?
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