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mspecperformance

How would you deal with this situation?

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Customer brings vehicle in after had just fixed his climate control problem (bad heater valve). About a week later his concern is that he is leaking a lot of oil. He was previously leaking oil but got tremendously worse in only a few days. He did not blame us for it but wanted to get the leak fixed.

 

We diagnose the issue to be his valve cover gaskets and upper timing case cover gaskets. The vehicle is a 2008 4.8L x5. The engines in this car is crammed into the engine bay so visibility is very poor.

 

I spoke to the customer and I told him we were confident they are leaking however there may be another leak. The job was rather expensive and is a tough job to do but the customer authorized. Fast forward to the job being done, we are still getting a massive oil leak. The gaskets we replaced were definitely leaking no question however it seems the oil leak in question is coming from sort of distribution block on the side of the engine block in the middle of the engine that you can only see through a small opening from the bottom of the vehicle.

 

Due to the location of the leak, it would not have been determined if we did not do the timing case cover gaskets and valve cover gaskets as we would have probably still singled out those parts. I try my best to explain to customer that oil leaks happen from top to bottom and in cases where the engine is soaked on a whole side of the engine we can't rule out multiple leak points.

 

The fix is looking to be a time consuming one. How would you guys break the news to the customer? How would you charge? The customer's budget is already stretched and I feel terrible as we were very confident that was the cause of the major leak.

 

 

 

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