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Posted

We are in the process of subscribing to a shop data resource to add to our Identifix subscription. Right now, we are looking at Mitchell ProDemand and AllData. This is for repair data online, not estimating, RO writing, or shop management. I would rather keep that out of the discussion.

 

I have used Mitchell OnDemand and AllData for years. Between those two, AllData wins hands down. AllData presents the data clearly in an easy to search format. Mitchell OnDemand had everything all over the place, and I spent valuable time simply looking through all the various links. However, I have not tried the new Mitchell ProDemand software yet.

 

What do you guys keep at your shop, and do you feel that it is sufficient?

Posted

I tried Pro Demand for a year and was happy with the content, the only problem we had was getting the techs to use it. We have had All Data for 20 years and I couldn't get the techs to use Pro Demand. It is a bit of a learning curve to change over. All Data has made improvements to their platform so we are staying with them.

Posted

We have Mitchell pro demand and I would not recommend it. It's harder to navigate, a lot of general info that's not vehicle specific and it's search function is horrid.

 

For almost all repairs I find that alldata was easier with more PERTINENT info. We use Mitchell only because of the RO features.

Posted

I did have Mitchell On-Demand (downloaded from discs on my hard drive every quarter) and it was quick, to the point and everything I needed. Mitchell stopped supporting the discs so I changed to Pro-Demand since On-Demand will be phased out soon. I and my techs hate the new Pro-Demand. The information is no doubt there but difficult to locate. We have been using it for over six months so the problems are beyond normal learning curve issues. When I expressed my dissatisfaction the Mitchell rep informed me "that's odd, everyone else loves it". After being a Mitchell customer for 25 to 30 years I expected more than that comment. I need to replace Mitchell with something easier and quicker.

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Posted

Alldata or motologic. Motologic is missing some stuff and takes getting used too. Offers same setup as alldata with better wiring diagrams.

 

Sent from my SCH-I605 using Tapatalk 2

 

 

Posted

I did try Motologic and it was very easy to navigate and had very good information on some vehicles and almost nothing on other vehicles. We would enter year, make,model so many times to only find out there was no information that we stopped using it. Motologic has potential if they can fill in the holes and present a complete package.

Posted

I did try Motologic and it was very easy to navigate and had very good information on some vehicles and almost nothing on other vehicles. We would enter year, make,model so many times to only find out there was no information that we stopped using it. Motologic has potential if they can fill in the holes and present a complete package.

Its filled way in within the last 6 months. I dont care for the omv section though.

 

Sent from my SCH-I605 using Tapatalk 2

 

 

  • 3 weeks later...
  • 2 years later...
Posted

Is anyone using strictly Identifix WITHOUT AllData or Mitchell? We currently use All Data but got a trial run with Identifix and it looks like they have everything that AllData had with the addition of the forum/quick fixes......

Posted

I signed up for a free month. It is a robust program but it is more complicated and convoluted to search out basics than All Data. I thought All Data was difficult at first, too, but the learning curve was quick. Pro Demand isn't as intuitive BUT it integrates Identifix so you don't need both thus costing you a little less per month. You just have to have staff who are willing to learn the new software. We will stick with All Data and Identifix for now.

Posted (edited)

Is anyone using strictly Identifix WITHOUT AllData or Mitchell? We currently use All Data but got a trial run with Identifix and it looks like they have everything that AllData had with the addition of the forum/quick fixes......

 

We use Identifix exclusively for repair information. Like everyone else said about just every other option, it takes a little getting used to. We're happy with it though. Honestly, we probably don't even use all the features available

Edited by mmotley
Posted

Is anyone using strictly Identifix WITHOUT AllData or Mitchell? We currently use All Data but got a trial run with Identifix and it looks like they have everything that AllData had with the addition of the forum/quick fixes......

 

We use strictly Identifix, it does take a little getting used to. What I do like that is if I cannot find something in a shop manual or the vehicle is brand new and info has not been posted yet you send a quick email from the page and they back to you with the info. I have done this several times and I wanna say they usually respond in 15-20 minutes which I think is pretty good. In the end I think its money well spent and I don't find a need for another service.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
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      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
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      Premium Member Content 

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    • By carmcapriotto
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      Lagniappe (Books, Links, Other Podcasts, etc)
      Panhandle Eurotech
      Show Notes with Timestamps
      How To Get In Touch
      Join The Auto Repair Marketing Mastermind Group on Facebook
      Meet The Pros
      Follow SMP on Facebook
      Follow SMP on Instagram
      Get The Ultimate Guide to Auto Repair Shop Marketing Book
      Email Us Podcast Questions or Topics 


      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/
      Click to go to the Podcast on Remarkable Results Radio


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