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`Twas the night before Christmas at AutoShopOwner


kenk

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`Twas the night before Christmas and all through the dark
Not a car was still broken, all those plugs had there spark
Wrenches were stashed all snug in there boxes
While me by myself was having Christmas party leftovers, some bagels and loxes
Out in the lot there was such a clatter
I sprang to my feet and yelled Hey what's the matter!
Now what to my blood shot tired eyes should appear
But some crazy old guy with sleigh with reindeer
He approached the front door with a smile so bright
I quickly unlocked it and turned back on the office light
Excuse me kind sir but I am having some trouble
The left rudder on my sleigh has started to rumble
The balancing was wrong pulling much to the right
Those reindeer have been working too hard, this cold night
I have so much to do and little time to do it
Could you could please get right too it!
Without saying a word I went to work right away
Too bad the alignment machine had no specs for a sleigh
Meanwhile the reindeer were prancing around
That Rudolf and comet what a couple of clowns
In a matter of time the rudder was straight and the alignment done too
I helped him load up all the presents, but one
He wanted to pay me, but cash he had none
I hope it was from Sears a one half inch air gun
He started the sleigh by calling their names
Come now, Dasher! , Prancer and Blitzen!
Get off your butts Comet and Vixen!
It started to idle and float in the air
Then Rudolf lit up the sky with his nose extraordinaire
I heard him exclaim, ere he drove out of sight,
Happy Christmas to '
AutoShopOwner', and to all a good-night!

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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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