Jump to content

  • Announcements

    • AutoShopOwner

      Advertising & Promoting Your Company On AutoShopOwner - Information   02/25/2017

      This message is only shown to FREE members and goes away after subscribing to a paid membership. If you are joining AutoShopOwner to promote your business, service, or product to this community of auto shop owners, please subscribe to a Sponsor Member Annual Package before doing so. With the correct membership, you will have the ability to post about your company in your posts and forum signature.

      You can upgrade your existing membership here.

      All marketing attempts to this community without proper membership level and/or approval by staff, will be considered spam, result in topic/post removal, and a warning, which can lead up to the banning of your membership, company and/or product on all pages of AutoShopOwner.

      Thank you for your support.

Recommended Posts

I'm not one to fuss and complain (unless you ask my wife), and I sure hate to talk bad about a product.

I've got to be honest though something is happening with advance auto and product quality. Maybe product quality as a whole.

Our town has 3 non oem stores, AAP, NAPA and a small local store. The local advance stocks more parts and their much more efficient and organized than the local napa.

Recently I've filed 5 labor claims to Advance.

1. Starter on pontiac vibe, installed and randomly clicked with no start. Installed a new one, today customer calls back its been clicking two weeks now it wont start at all. (Starters 3 weeks old) (3 labor claims)

2. 98 astro radiator - first one bent in u shape when I opened the box, installed second and it had 3 pin holes that were found in vacuum filling.

3. Same astro - new fuel pump for level sensor now the pumps drawing high amperage and vehicle will occasionally not start. Not filed a claim yet - still intermittent failure and not confirmed.


Obviously the staff has been very helpful yet they say "no one else is having problems" but thats not what I'm hearing around town. The staff at the store is the reason we've haven't gone elsewhere. They're great to work with.

Anyone else had any issues? Looking like a real idiot to my customers and of course we go above and beyond to handle it but its a consolation prize if anything to the owners.

I personally diaged all of the issues myself and I feel confident in the diags.

Any input is greatly appreciated!


Sent from my SCH-I605 using Tapatalk 2


Edited by ncautoshop

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now