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Brent J

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About Brent J

  • Rank
    Occasional Poster

Business Information

  • Business Name
    Johnson Service Inc.
  • Business Address
    8066 State St, Garrettsville , Ohio, 44231
  • Type of Business
    Auto Repair
  • Your Current Position
    Shop Owner
  • Automotive Franchise
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  1. Hi everyone, I’ve been a shop owner for 20 years, I have a small 3 bay shop in a small town of about 3,000 people. My question is how do I deal with being so busy all the time, I’ve been trying to find another experienced tech for about a year now. I’m so swamped all the time I can’t keep up, I’m 54 years old and just about ready to get out of the business because I can’t take it anymore. I’ve run ads online, in newspapers, on Facebook. No response ! I have 2 other techs. We’re so busy every day I’ve gotten to the point of leaving the phone off the hook for half a day. I used to work a lot of
  2. Brent J

    Brent J

  3. I hand write out the estimate, complete with customer phone number, vin number and all with a date, I then take a picture of it and add it to the notes app on an iPad mini. Then if a customer calls months later it's a couple of key strokes in the search function. Sent from my iPad using Tapatalk
  4. For you guys using Mobile special, would that be the same as Mobile Clean? My supplier said I'm getting Mobile clean and that it is a synthetic blend. I've been with the same supplier for 15 years. Sounds like I'm getting shafted. I'm paying 2.42 per quart. Which is like 9.68 a gallon.
  5. If at all possible I only use Oem electrical parts, I know for a fact because I've tracked it that if I use a tough one or any other aftermarket junk it will be back to the shop within a year and a half to two years. Failed. It does take a little extra time but I'm totally up front with the customers. I tell them for a little extra money they can have a genuine Oem part in which I never have problems with. And anymore it's not just electrical parts, racks, brake calipers, radiators, it's all junk and seems like it keeps getting worse, I put a set of Moog upper and lower balljoints in a 4wd Dod
  6. We used to be open Saturdays for years, I've found that my techs are much happier having the weekend off to look forward to as am I, I could work 15 hours a day seven days a week and there would always be something to do to keep me busy, family time and free time trump working the weekends for me.
  7. Almost everyday of the week we are constantly bothered by people we have never seen in the shop before asking us to stop what we are doing to help them. The biggest one is people asking us to put air in their tires for them. Now with the tpms systems it's even gotten worse. I will be in the middle of a complex job when the bell rings telling me someone has come in the front door only to see a little old lady I've never seen before telling me her tire light is on and asking me to come outside and air her tires up for her. If they are a customer and have gotten work done at the shop before no pr
  8. Just had something similar happen to me the other day, may seem irrelevant but thought I'd share, I have one of those little electric popular heaters I leave on in our customer waiting area, makes the office nice and cozy, when it quit working the other day I called the shop in town where I bought it to see if I could drop it off, the first response I received from the guy on the phone was " yea we will look at it but it's fifty bucks just to look at it and we are three weeks behind" I got the feeling he was trying to discourage me from bringing it in. I thought to myself it's the dead of wint
  9. Jan and Feb here pretty much the same as everyone else, slow. Live in Northeast Ohio and this has been a cold snowy winter. I'm in survival mode right now. I remember the old days when cold weather was good for business. People lined up to buy snow tires, wiper blades, batteries etc. a lot of service calls, no starts etc. seems like the newer cars just don't have many problems with cold weather.
  10. I had the same problem about two months ago, my clean up guy at night quit on payday because we had some unfavorable word the day before, we clean the shop floor every night, I am really anal about being clean and organized, my tech didn't have any problem staying after work and helping me clean up because he was getting time and a half, some nights I cleaned up on my own which meant working 70 hours per week, I went through three guys in two months, I let all three go because they were so worthless, two nights ago I called my clean up guy (57 year old with a handicap ) and apologized to him
  11. Its nice to read about people that experience the same crazy day to day things that happen when you work in an auto repair facility. I try to explain these things to my wife who doesn't have a clue what I'm trying to explain to her.

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