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Shop Management with Dealer Software (ADP or Reynolds)


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Is anyone using shop management software that dealerships currently use such as ADP or Reynolds & Reynolds? We are currently using All Data Manage and I've read on auto shop owner how others are using Mitchell, RO Writer, etc. Is there a reason no one uses ADP or dealer style shop management software? Is it really expensive compared to Mitchell/All Data, etc.? Any input would be greatly appreciated!

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I never called them to price it out, but from what I heard they are both outrageously expensive.

I have posted regarding ADP before, but for a different reason. It seems you will be able to find a software (seems like they are sprouting like no tomorrow) that fits your shop and management style the best. Considering the fact that you are a detail shop and repair shop in one, AllData is probably not the best to handle both. Here is a couple of links.

 

http://www.autoshopowner.com/topic/9098-dealership-experience/

http://www.autoinc.o.../mechanical.htm

 

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I called ADP today and was told that they do not sell to aftermarket repair shops, only to dealers. I thought that was somewhat strange to turn down business but I wasn't even able to get a quote because they only sell to franchised dealers. What shop management software are you currently using nmikmik?

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We currently use All Data Manage along with a program called Sage for shop management and use All Data Repair for vehicle repair/maintenance information. The reason we are using two different shop management software programs is because we are a newer shop (less than 3 years old) and we currently do a lot of oil changes. All Data Manage is very cumbersome in terms of the customer input process (there are a number of steps you need to perform to add a customer/link the car to that customer). Sage, a program made for quick lubes makes this process much quicker. Also, looking up quick information (oil filter, weight of oil, tire pressure, etc) can be found in All Data Repair, but once again you have to step through a number of steps to access this information where as Sage you just click one button and have access to this information. If you're wondering why we don't just completely go to Sage, it also has its own deficiencies. Because it is geared towards quick lubes only, for repairs that are more than just oil changes, it is a pain to be descriptive in explaining what was performed on the vehicle. I was hoping that ADP would be the solutions I'm looking for but we aren't even allowed to purchase it even if we wanted to because we are not a franchised dealer.

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I am a manager for a body shop that is located at a dealership that uses ADP web suite for there management system. But I also use CCC one managment system for the body shop it self. We had Alldata in the body shop but I cancelled it and stated useing CCC repair methods. Our service department kept Alldata but for us it was just to time consuming haveing to bounce around the website to find what we were looking for.

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5 Star,

Looks like you need a good integration software, unfortunately i have no suggestions....

Don't know why my second link ended in the oblivion, here is a copy that hopefully work;

http://www.autoinc.org/archives/2013/july2013/mechanical.htm

 

i'd also like to direct you to the ASO forum specifically dedicated to shop management software, maybe there you can find a post or posts that would help you choose what you need;

http://www.autoshopowner.com/forum/37-management-software-web-sites-web/

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  • Have you checked out Joe's Latest Blog?

         0 comments
      Auto shop owners are always looking for ways to improve production levels. They focus their attention on their technicians and require certain expectations of performance in billable labor hours. While technicians must know what is expected of them, they have a limited amount of control over production levels. When all factors are considered, the only thing a well-trained technician has control over is his or her actual efficiency.
      As a review, technician efficiency is the amount of labor time it takes a technician to complete a job compared to the labor time being billed to the customer. Productivity is the time the technician is billing labor hours compared to the time the technician is physically at the shop. The reality is that a technician can be very efficient, but not productive if the technician has a lot of downtime waiting for parts, waiting too long between jobs, or poor workflow systems.
      But let’s go deeper into what affects production in the typical auto repair shop. As a business coach, one of the biggest reasons for low shop production is not charging the correct labor time. Labor for extensive jobs is often not being billed accurately. Rust, seized bolts, and wrong published labor times are just a few reasons for lost labor dollars.
      Another common problem is not understanding how to bill for jobs that require extensive diagnostic testing, and complicated procedures to arrive at the root cause for an onboard computer problem, electrical issue, or drivability issue. These jobs usually take time to analyze, using sophisticated tools, and by the shop’s top technician. Typically, these jobs are billed at a standard menu labor charge, instead of at a higher labor rate. This results in less billed labor hours than the actual labor time spent. The amount of lost labor hours here can cripple a shop’s overall profit.
      Many shop owners do a great job at calculating their labor rate but may not understand what their true effective labor is, which is their labor sales divided by the total labor hours sold. In many cases, I have seen a shop that has a shop labor rate of over $150.00 per hour, but the actual effective labor rate is around $100. Not good.
      Lastly, technician production can suffer when the service advisors are too busy or not motivated to build relationships with customers, which results in a low sales closing ratio. And let’s not forget that to be productive, a shop needs to have the right systems, the right tools and equipment, an extensive information system, and of course, great leadership.
      The bottom line is this; many factors need to be considered when looking to increase production levels. While it does start with the technician, it doesn’t end there. Consider all the factors above when looking for ways to improve your shop’s labor production.
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