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Shop Management with Dealer Software (ADP or Reynolds)

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Is anyone using shop management software that dealerships currently use such as ADP or Reynolds & Reynolds? We are currently using All Data Manage and I've read on auto shop owner how others are using Mitchell, RO Writer, etc. Is there a reason no one uses ADP or dealer style shop management software? Is it really expensive compared to Mitchell/All Data, etc.? Any input would be greatly appreciated!

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I never called them to price it out, but from what I heard they are both outrageously expensive.

I have posted regarding ADP before, but for a different reason. It seems you will be able to find a software (seems like they are sprouting like no tomorrow) that fits your shop and management style the best. Considering the fact that you are a detail shop and repair shop in one, AllData is probably not the best to handle both. Here is a couple of links.





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I called ADP today and was told that they do not sell to aftermarket repair shops, only to dealers. I thought that was somewhat strange to turn down business but I wasn't even able to get a quote because they only sell to franchised dealers. What shop management software are you currently using nmikmik?

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We currently use All Data Manage along with a program called Sage for shop management and use All Data Repair for vehicle repair/maintenance information. The reason we are using two different shop management software programs is because we are a newer shop (less than 3 years old) and we currently do a lot of oil changes. All Data Manage is very cumbersome in terms of the customer input process (there are a number of steps you need to perform to add a customer/link the car to that customer). Sage, a program made for quick lubes makes this process much quicker. Also, looking up quick information (oil filter, weight of oil, tire pressure, etc) can be found in All Data Repair, but once again you have to step through a number of steps to access this information where as Sage you just click one button and have access to this information. If you're wondering why we don't just completely go to Sage, it also has its own deficiencies. Because it is geared towards quick lubes only, for repairs that are more than just oil changes, it is a pain to be descriptive in explaining what was performed on the vehicle. I was hoping that ADP would be the solutions I'm looking for but we aren't even allowed to purchase it even if we wanted to because we are not a franchised dealer.

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I am a manager for a body shop that is located at a dealership that uses ADP web suite for there management system. But I also use CCC one managment system for the body shop it self. We had Alldata in the body shop but I cancelled it and stated useing CCC repair methods. Our service department kept Alldata but for us it was just to time consuming haveing to bounce around the website to find what we were looking for.

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5 Star,

Looks like you need a good integration software, unfortunately i have no suggestions....

Don't know why my second link ended in the oblivion, here is a copy that hopefully work;



i'd also like to direct you to the ASO forum specifically dedicated to shop management software, maybe there you can find a post or posts that would help you choose what you need;


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  • Have you checked out Joe's Latest Blog?

      Most shop owners would agree that the independent auto repair industry has been too cheap for too long regarding its pricing and labor rates. However, can we keep raising our labor rates and prices until we achieve the profit we desire and need? Is it that simple?
      The first step in achieving your required gross and net profit is understanding your numbers and establishing the correct labor and part margins. The next step is to find your business's inefficiencies that impact high production levels.
      Here are a few things to consider. First, do you have the workflow processes in place that is conducive to high production? What about your shop layout? Do you have all the right tools and equipment? Do you have a continuous training program in place? Are technicians waiting to use a particular scanner or waiting to access information from the shop's workstation computer?
      And lastly, are all the estimates written correctly? Is the labor correct for each job? Are you allowing extra time for rust, older vehicles, labor jobs with no parts included, and the fact that many published labor times are wrong? Let's not forget that perhaps the most significant labor loss is not charging enough labor time for testing, electrical work, and other complicated repairs.  
      Once you have determined the correct labor rate and pricing, review your entire operation. Then, tighten up on all those labor leaks and inefficiencies. Improving production and paying close attention to the labor on each job will add much-needed dollars to your bottom line.
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