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Warranty Companies' Shady Practices.


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Joe, thank you for your excellent reply. I have been knocking heads with them for a while, but they are getting worse at not providing written approval or authorized amounts.

 

I had a bad experience where one of them had approved an amount and then called the customer and had a different settlement with my customer, when it came time to pay they told me that they were only paying me half of the authorized amount and that the customer had agreed to pay the rest, needless to say, the customer then tells me he doesn't have the amount then due. The car had to sit on my lot for six weeks.

 

From there I always asks for written confirmations or approvals, and instructions for submitting invoices. They want to do everything verbally.

Edited by HarrytheCarGeek
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