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Give Employees Support in Tough Times


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This year has been one of strangest years in business I have ever experienced. I have lived through many roller coaster economies in my 32 years as a shop owner, but this time around it’s a bit different. Although the media tells us the economy is better, I don’t think they have spoken to the same people I speak to on a daily basis. But, we will live through whatever is going on and come out even stronger, I am confident of that.

 

One very positive aspect is my car count, which remains strong. A clear indicator that consumers are still coming to me, it’s just that their discretionary income is somewhat less these days and their concern about the short term and long term future has them a little leery about spending.

 

The other day I had to leave early and called the shop later that day to see how things were going. I know that the schedule was booked and expected to hear good things. My service advisor sounded a little down and told me that he just can’t sell anything lately.

 

Now, let’s clear things up. A few “no’s” once in a while is normal. You can’t make every sale. But when a service advisor of this caliber who is accustomed to making sales get rejected more than usual, it starts to eat at him.

 

The next morning I sat down with my manager and two service advisors and explained to them that people are worried right now. Do not take it personal and just stick with our game plan. Always remain positive and look for ways to help people. Give them options, plan out the services they need and try to understand the situation from their point of view.

 

When you see an employee getting a little discouraged, it’s your job as the boss to give them an emotional pat on the back and point out all the good they have done. Maintaining morale and optimism will go a long way and just may make the difference between success and failure.

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