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Flash Sale + Social Proof


Flash Sale + Social Proof

Hey Adjuster, your estimate is way off!


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We are not a body shop, but do a fair amount of insurance work. Customers with minor fender benders or run off the road will often bring us their car to handle the repair and also to handle the insurance process. All too often our estimate and the insurance adjuster’s estimate do not match. And no, the adjuster’s estimate is never higher than ours.

 

I understand that the insurance company has an obligation to keeping repair costs down, but shops also have the obligation to remain profitable. I also understand that there will always be shops that will accept the adjuster’s price. But this is my customer we are talking about.

 

We are pretty successful through the negotiation process, especially when I remind the adjuster, that this person brought me the car, this person is my customer. They may have purchased your insurance, but we have been chosen to repair the car. The person trusts me and in order to be here in the future for this customer and other customers, I need to be profitable.

 

Now being a mechanical shop, the rate insurance companies’ pay is higher than body rate. The area of concern is when the price the insurance company wants to pay and the price the shop needs is to too far apart. Both parties hate to get the customer involved, but the customer needs to know.

 

There needs to be a balance and fair monetary agreement between the insurance company and the repair shop or body shop. Insurance companies go through great lengths to insure they are profitable. They do not loose and will adjust their prices upward to insure their profit each year. We in the repair industry need that same consideration and respect.

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[quote name='Joe Marconi' timestamp='1335710811' post='12506')

There needs to be a balance and fair monetary agreement between the insurance company and the repair shop or body shop. Insurance companies go through great lengths to insure they are profitable. They do not loose and will adjust their prices upward to insure their profit each year. We in the repair industry need that same consideration and respect.

I never thought of it that way before but I couldn't agree with you more!

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I work with a lot of bodyshops and go through the same thing all the time. The insurance company's reaction sometimes is quirky at best. But, I use the same line you use Joe, "Your insurance customer became my customer the minute they walked through the door. Unless the customer wants to go somewhere else for repairs, it looks like you (the insurance company) are the only one causing a problem here."

 

Side note.... extended warranty companies. GrrrrrrRRRR.... enough said there.

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How the insurrance companys have got away with this is body shops depend 90% on insurrance jobs and they can dictate what they will pay to get those companys to try to steer work to there body shop. We do not have to much isurance work come in but when it does I always prepare before hand and go very high with all the quotes and play there game to met a middle road. I'll look in all 3 major times books and use the highest etc. Seams to work out most the time. Service contract companys on the other hand are mostly snakes and we deal with them the same way and see what they will pay. If they do not pay what we need I go to the customer for stortages. I do not sell service contracts, I did not make any money selling the service cntract so I do not plan on losing money servicing there contract holder. There are few good contract companys out there but far a few in between.

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How the insurrance companys have got away with this is body shops depend 90% on insurrance jobs and they can dictate what they will pay to get those companys to try to steer work to there body shop. We do not have to much isurance work come in but when it does I always prepare before hand and go very high with all the quotes and play there game to met a middle road. I'll look in all 3 major times books and use the highest etc. Seams to work out most the time. Service contract companys on the other hand are mostly snakes and we deal with them the same way and see what they will pay. If they do not pay what we need I go to the customer for stortages. I do not sell service contracts, I did not make any money selling the service cntract so I do not plan on losing money servicing there contract holder. There are few good contract companys out there but far a few in between.

 

Great points! Well said!

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