Quantcast
Jump to content

general heavy-duty 728x90


general heavy-duty 468x60


general heavy-duty 250x250

How’s Business?


Recommended Posts

I went to lunch the other day with a good friend of mine, who is also a shop owner. He took me to a local Deli and introduced me to the owner. I asked the owner how things are, and he responded by giving me the “thumbs down” sign. I am assuming business is not that great. As we sat down to eat our lunch I pointed out to my friend that as the owner of the business he should never covey any negative feelings about his company. And unless there is something really tragic in his life at this time he should remain upbeat and positive. Any negative attitude will have a negative effect on his business and his life.

 

We all know how difficult business is and the past few years have been a challenge for all of us. But I am a firm believer that the more positive we are the better off we will be and the more successful we will be in the long term. To focus on the negative will only bring more negative things to you.

 

My tip to all shop owners is to remain positive and convey strength at all times toward customers and the people who work with you. It will pay dividends in morale and eventually productivity. I know at times it’s hard; you as the owner have the weight of world on your shoulders that others may not understand. But, you are the leader of your company and leaders must set the tone that others will follow. You, your company, your employees and your customers will all benefit from your positive attitude and personality.

 

So, when someone asks you, “How’s it going?” You say….”Great!”

Link to comment
Share on other sites


Start LLC for $0 at IncFile


Start LLC for $0 at IncFile


Start LLC for $0 at IncFile

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Topics

    • By carmcapriotto
      Guest Host and Shop Tour with Todd Cole, TC Auto Service, Corpus Christi, TX. Four years ago Todd left his medical sales job and became the new owner of TC Auto Service.
      Todd Cole, TC Auto Service, Corpus Christi, TX.
      Key Talking Points
      Was in medical device sales but looking to make a change. His great grandfather, grandfather, and father were all in the automotive business Was a customer of the business and bought the business from the owner (who was 80 years old) Senior tech has been with the business for over 30 years- loves to teach and help others, maintains quality. He is a mentor for apprentices.  ‘Running out of concrete' as they started growing- purchased satellite location  7 lifts total Look at productivity by technician weekly- scoreboard with names listed, fun competition Drive through lanes with vehicles- 3 lanes  
      Connect with the Podcast:
      Aftermarket Radio Network
       
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
      Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
       

      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      Wishing everyone a Happy Labor Day!  I hope you take the time to spend with family and friends. You deserve a little R&R.
       

    • By ASOG Podcast
      How to Market Your Auto Repair Shop Like a Pro
    • By carmcapriotto
      The gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are consistent, reliable, steady, and contributors. Are they worth replacing? Will they become the best or top performers, or do they help strengthen our overall performance? A great discussion among your peers.
      Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast
      Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast
      Kim and Brian Walker, Shop Marketing Pros, Auto Repair Marketing Podcast
      Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast
      Key Talking Points
      What REALLY contributes to production? Simpson Paradox Simon Sinec points out that Navy Seal teams value Trustworthiness far, far more than Performance.  VIDEO HERE  Tech productivity is one of the most important aspects of business, but how can these numbers skew what that employee is really doing (helping others, sharing duties outside of production, etc.) Are there some numbers or metrics that actually can look too good, which could cause an issue for growth or retention Numbers don’t lie, but sometimes can be misleading. Do your numbers match up with what you are trying to do with the business? You have to have your head up and eyes wide open to make sure you can identify the "doers" in your group.  Do you have a scorecard for success for your technicians? Pay plans; incentive greatness Who are your ‘support people' to contribute and make the whole picture better Culture is contagious Training when hiring- Weaknesses- be honest with eachother Fine balance- profitability aspect, you can’t have a shop full of unicorns Removing obstacles  
      Connect with the Podcast
       
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partners: Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com       Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
      Click to go to the Podcast on Remarkable Results Radio
    • Advertise your services or products to passers-by attracting them towards your business
    • By ASOG Podcast
      How to Market Your Auto Repair Shop Like a Pro


  • Our Sponsors










×
×
  • Create New...