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Courtesy Inspection Technician Pay


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Those shops doing courtesy inspections how much time are you paying your tech's to do the inspection? I've read on some forums anywhere from .30-.50. I am attaching a link to one of our courtesy inspections to give you an idea of what we check during our inspection process. Also, what do you pay the technicians for oil change & rotations each?

http://2un.me/1ibws

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21 hours ago, spencersauto said:

Those shops doing courtesy inspections how much time are you paying your tech's to do the inspection? I've read on some forums anywhere from .30-.50. I am attaching a link to one of our courtesy inspections to give you an idea of what we check during our inspection process. Also, what do you pay the technicians for oil change & rotations each?

http://2un.me/1ibws

http://xoxocar.com/inspection.html?inspectionid=6bfa2706-b6e4-41ff-8f6d-163bc9a59d6f&sb=0

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10 hours ago, Sandyolivo said:

A 2008 Chevy Tahoe and it doesn’t need ball joints???? LOL!!!
Anyways, we pay our techs .2 for their inspections. However if the recommendations get sold, they get the repair.


Sent from my iPhone using Tapatalk

Ha ha! Didn't need them this visit, but we've done them. 

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I pay my tech's  .2 to do a courtesy inspection. Which if they are moving slow takes them 10-14 mins depending on how offen we have seen the vehicle. If we have never seen the car before it can take 15-20 mins. But if we up sell the maintenance it can be 1-4 hours worth the work. We use Repair Shop Solutions for our check sheet.

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We've been paying .5 for the inspection process. We also require as part of the inspection to look at not just the vehicle, but the previous inspection (if there is one) and any repair history for the past year. My guys do a great inspection and take their time to do it right. I guess it comes down to letting them know what your expectations are. The other benefit to paying for their time is that the shop owns the inspection at that point and we don't have to guarantee that the tech doing it will be the one getting the work. Using that idea, we also know that a tech will recommend work even if it's something they don't like to do as it may go to the guy that specializes in that area. If you have a tech that's not well versed in front end, he's not going to sell a difficult bushing job. But if he knows the other guy can do the work, he's more likely to give you an honest report.

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Forced branding on who? XOXO or the automotive shop?


Sent from my iPhone using Tapatalk

 

 

On automotive shops who pay them for the service

 

 

2m367hy.png

 

How bolt on inspections look on your mobile device. 

 

This is a quote from a higher up at bolt on's response to the branding. 

Quote

Thank you for all your spirited comments on the recent updates to the look and feel of the inspection results. I can assure you that this has been done to add to your shop’s success.


 
We all know that the extent of most owners’ knowledge of their vehicles is limited to the key going in the front, and the gas in the back. Everything else is up to you. This causes a level of anxiety every time they need service, even when using you as their “trusted” shop. 
 
So therein lies the challenge. How can we help you reduce, or even eliminate, that uneasy feeling, so that vehicle owners have a better experience?
 
The new XOXOcar inspection results are our next step in that direction. And, like anything new, there will be adjustments and tweaks that need to be done, as well as overcoming the resistance to change. 
 
As we always have, we listen to our customers. We hear your concerns and suggestions and will continuously evolve XOXOcar into a tool that will not only bring your customers back, but also build trust and transparency that benefits both your shop and customers. 
 
We have already begun fine-tuning the inspections based on your feedback. Modifications to the XOXOcar inspections will continue over time and will never stop reaching for the next level of advantages for your shop.
 
Let’s continue the conversation of improving the relationship between vehicle owners and your shop, resulting in them returning and further trusting you and, ultimately, leading to your shop’s success.


 

http://lp.boltontechnology.com/xoxocar  

Edited by BenjaminPeterson
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Wow.  I can see that this would be very confusing to your customers.  When I looked at it, I only see the XOXO brand.  Your mark is much smaller by comparison and is a less prominent position.   Who's the KING and who's the PAWN on this page?   They are not helping you to brand your shop and service, but more focused on their own brand it would seem.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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