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I have a couple young techs that have been with me for 4 to 6 years. I am in the Panhandle of Florida. I am looking for some training classes, other than the Snap-on, Napa pizza parties. I would like to get them away a few days for some knowledgeable with general info and basic training, I am just not aware of any in the Southeastern USA. Thanks Guys
Curious how others are keeping track of technician productivity. Is it something built into your shop management software that you are able to run a report on? Do you have a simple equation you run at the end of the week or month? Are you having guys punch a time clock? Do you even track productivity? If you do, do you mind sharing what your productivity numbers are? And do the fluctuate much?
Does anybody know of any bilingual technician training programs or classes in the Phoenix area?
So, I feel like most shops on this forum are performing some sort of multi-point inspection on just about every car that comes in. I know we do. I'm curious though what everyone's inspection consists of. Are you having techs pull every cabin filter and air filter? Test drive every vehicle? Are you pulling wheels to check and measure brakes?
Also, are you paying your techs for these inspections on top of other services? If so, how much?
Here is a copy of one of our digital inspections if anyone is curious. http://2un.me/yssm
Personally, I've struggled with checking cabin and air filters for 2 reasons. 1.) It is a bummer to pull out those filters, take pictures, make the recommendation, and the customer decline, just to turn around and put them back in. 2.) Some filters a real pain in the ass to check. I really struggle justifying pulling out a glove box assembly to find a clean cabin filter, or to find a dirty filter and the customer decline replacing it.
I've also struggled with with the following situation: We find a radiator leaking, build a quote, present to the customer, and they decline. I've toyed around with the idea of scrapping all component specific inspection points and simply informing the customer that we found a coolant leak on their vehicle and using that information to sell a '$49 cooling system inspection'... I haven't pulled the trigger on that yet.
It would be cool to see what kind of inspections you guys are doing on every vehicle and how you are handling different aspects of it.
By Joe Marconi
Below is a link to a news video. It's about a mechanic that failed to do a proper inspection, and is now faced with manslaughter charges.
Investigators said Jalbert inspected Donald and Elizabeth Ibey's 1992 Chevrolet Corsica in May 2014, but didn’t inspect the car well enough before passing it. Elizabeth, 83, died in a car crash two months later. Her death could have been prevented, investigators said.