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Joe Marconi

Want to motivate your technicians and service advisors? Don’t discuss business

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As shop owners, our focus is on business, for the most part.  There is nothing wrong with this mindset, but it may push employees away from you.  Whether you like it or not, people are more concerned about their own lives and what’s important to them.

When speaking to your employees, find ways to engage in conversation that has nothing to do with business. Find out about their interests, and what’s going on in their lives.  Simply asking, “How was your weekend? Do anything special?” can work wonders to motivate people.

When speaking with employees, be more concerned about them, not you. This will send a message that you care about them as a person.  In turn, they will care more about your business.

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    • By Joe Marconi
      We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • By Joe Marconi
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    • By Joe Marconi
      We allow visitors to read the first post of each topic. To read this post, please login or register for a membership. 
    • By Joe Marconi
      I remember being at a meeting with my staff where I voiced my opinion on an important issue. When I was finished, I asked if everyone was in agreement. Everyone nodded their heads yes. 

      After the meeting, one of my service advisors told me that half of the employees did not agree with me.  When I asked why did they agree, he replied. “You’re the boss, you intimidate others.”

      This made me think about my leadership style.  Being unapproachable will prevent you from hearing other opinions; which is important to the success of the company.

      When speaking with your employees, ask a lot of questions. Avoid giving your opinion until you have heard from others.  Praise suggestions and the opinions of others, and thank others for speaking up.

      The most successful teams are those that build strategies through a collective effort.


       
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