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Are You Happy With Your Shop Management Software?


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  • 2 weeks later...

But the truth is more complicated than this.  The reason so many good shop management systems exist is evidence of differing priorities in software choices.  For instance, if you want a system with powerful inventory features and financial controls, Protractor is going to be a strong offering.  If it's important to you that your shop management software runs in a browser on any device, then probably Tekmetric, Shopware, or ShopMonkey (or other similar browser based programs may be the best fit.  If keeping your data off the "cloud" and on premise is important, then Mitchell or several other offerings may be the sweet spot.

In general, I wish the shop management software companies would focus on improving shop management features - client and vehicle records, parts cataloging, inventory, estimating, reporting, invoicing, etc.   It seems there is a bit of a trend for the shop management software companies to try to become some gigantic all in one leatherman tool that includes DVI's and more...

There are other great companies innovating in the DVI area.  Why not innovate on what you do best, and focus on integrating well with industry partners?

Just my thoughts.

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  • Have you checked out Joe's Latest Blog?

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      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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