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Headlight Restoration

mmotley

By mmotley
in Repair & Maintenance Services

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mmotley Proficient

mmotley

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Curios to hear what other shops are doing for headlight restoration services. We used to just wet sand then polish with a bottle of some turtle wax headlight cleaner. They looked great when we finished, but the problem was it didn't last. We then started using a product called Light Rite. It takes much longer to use this product since you are having to tape off a good bit of the surrounding area when you spray on the clear coat. It looks great most of the time, but we've had issues with it flaking later one, or not going on real evenly. It's also difficult to charge enough and still come out ahead time-wise. 

 

So I'm curious, what is everyone else doing and what are you charging? What kind of warranty are you offering on the service? I'm to the point that today I told the guys we are not selling the service anymore until we find a better way.

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carolinahigear Collaborator

carolinahigear

Posted
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We do not ever talk about cleaning the headlamps. We tell the customer that they will be able to see MUCH BETTER at night if we replace the headlamp assemblies, and we sell a butt load of headlamp assemblies.

Just 2 weeks ago we installed a set in a Chevy Equinox for around $770.00 and the client was absolutely delighted to see her new lamps in place. Last week we installed a pair in a 2007 Impala, and today I

ordered a pair for a 2006 Dodge Caravan. These replacements make for a very high profit job and a very satisfied client!!

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stvstbsvc Contributor

stvstbsvc

Posted
Posted

GREAT POST!  We also stock the Lite Brite System - seems to be the only one that actually works.  And like you, I have a hard time selling the job and making any money.  Especially if it is cold and cloudy out and we have to use the UV lite to make things dry.  And I have a shop around the corner with a sign out front doing the 3M job for like $39.95 with a "Lifetime Warranty".  I think I may change my tactics and sell more headlights.  :-)

  • Like 1
J.P. GLENN Contributor

J.P. GLENN

Posted
Posted

We used the Lite Brite system for a couple of years.  Some cars did really well, others we had to redo, some more than once. And as already stated, you can't do it on cloudy days without the UV light.

We eventually decided that is wasn't something we wanted to offer and we stopped doing them in house. We have technicians in the shop and not painters.  We do quote Factory headlight replacement and sell a few here and there. We also have made arrangements with a local body shop and send all of the restorations to them. Every single one they do looks better than any restoration we have ever done.  They put a lifetime warranty on the service and we have had zero warranty issues in the 3 years we've been using them.  They give us a discount if we bring them the vehicle or charge full retail to the customer if they bring it (that way the price is the same to the customer so we don't look like we are "overcharging").  This has worked out great for us and in this business it is always good to have a relationship with a body shop! 

mmotley Proficient

mmotley

Posted
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Unfortunately, we work on a lot of luxury vehicles. I've seen a RX350 set of headlights cost over $2,000 just for the parts, not counting labor, so selling a new set is out of the question sometimes 😬 and I'm over the comebacks. At this point, we've stopped selling the service. Until we can find a better solution that is profitable and doesn't have as many comebacks, we're going to continue holding off.

Marksas Enthusiast

Marksas

Posted
Posted

We have experimented with several products (brush and spray) and I can't even remember the names of most. We have all the 3M buffing kits and products (which we no longer use except for the sander). All you really need to make it faster is the small 3" DA sander and make sure the the adjacent painted surfaces are masked off to prevent sanding damage. We charge $99 and just mask off the lamps,  sand them with 500-600 grit paper and spray them with spray can clear which works as well as any of the products we have experimented with. We inform the customer that they will last 1 -2 yrs at best. Yes over time they will sometimes peel , and the results will not be as good as headlamp replacement, but if you inform the customer up front it's not an issue. They know they are getting a temporary fix. We give the price for the alternative and that usually seals the deal.  They are typically delighted with the finished product. We are also located in South Texas so getting them to dry is not an issue. 

And if you're thinking about using aftermarket lamps I would not recommend it. I also have a Collision Shop and pretty much they are the standard for insurance replacement if it is not a current year model car or if you don't have an OE rider on the policy. Those things are absolute junk from the quality and fitment.  I can't tell you how many failures and lamps we warranty out. They are cheap and that's what some people want. Just understand what you're selling. 

mmotley Proficient

mmotley

Posted
  • Author
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1 hour ago, Marksas said:

We have experimented with several products (brush and spray) and I can't even remember the names of most. We have all the 3M buffing kits and products (which we no longer use except for the sander). All you really need to make it faster is the small 3" DA sander and make sure the the adjacent painted surfaces are masked off to prevent sanding damage. We charge $99 and just mask off the lamps,  sand them with 500-600 grit paper and spray them with spray can clear which works as well as any of the products we have experimented with. We inform the customer that they will last 1 -2 yrs at best. Yes over time they will sometimes peel , and the results will not be as good as headlamp replacement, but if you inform the customer up front it's not an issue. They know they are getting a temporary fix. We give the price for the alternative and that usually seals the deal.  They are typically delighted with the finished product. We are also located in South Texas so getting them to dry is not an issue. 

And if you're thinking about using aftermarket lamps I would not recommend it. I also have a Collision Shop and pretty much they are the standard for insurance replacement if it is not a current year model car or if you don't have an OE rider on the policy. Those things are absolute junk from the quality and fitment.  I can't tell you how many failures and lamps we warranty out. They are cheap and that's what some people want. Just understand what you're selling. 

Don't know why we didn't think to use a DA. I have one laying in the shop, just collecting dust. Any particular brand clear coat you recommend? And are your guys spraying 1 coat, or multiple coats?

 

I was charging $147 and still dreaded selling the service.

Marksas Enthusiast

Marksas

Posted
Posted

Use a small 3" DA, it's easier to handle than the 5 or 6". We've used Krylon, or Rust Oleum. Doesn't really matter. It's whatever the hardware store had. Usually 2 coats.  Just don't use "frosted" clear...lol We're not particular fond of doing them either. 

 

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  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Technician Shortage Is Our Fault, And It's Time We Own It
      By Joe Marconi in Joe's Blog
         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.

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      The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/ Diagnosing the Aftermarket A to Zwith Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/ Business by the Numberswith Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/ The Auto Repair Marketing Podcastwith Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/ The Weekly Blitzwith Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/ Speak Up! Effective Communicationwith Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.https://craigoneill.captivate.fm
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