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Save a dime, spend a dollar

There’s trend in “out of shop” repairs I’m seeing more and more of these days. It’s been going on since the very first cars hit the open road, but because of the technical advancements and procedural changes there seems to be a lot more cars that aren’t getting repaired properly than ever before. It seems to have more to do with cost than with a general lack of maintenance, and because of the technical and repair procedure changes fewer DIY’rs are adequately prepared to take on those repairs. So, to save their cash they opt for a side line repair rather than a professional shop. Of course, they might have saved a dime by going “rogue” on the repair, but there’s a good chance they’ll have to spend a dollar just to undo the damage done by these back alley repair hacks.

Take the guy who needed a heater core, but didn’t want to pay the professional shop that diagnosed the problem. What he wanted was a cheaper alternative. The next day while at work, he casually mentioned his predicament to a co-worker. The co-worker said he knew a guy who knew of a guy who has a friend of a friend that’s a really good mechanic and would even come to your house and fix it. So, the guy called this traveling tool box connoisseur and a deal was struck up that he would be over by the weekend to change it out, as long as he had the new part waiting for him.

About half way through the repair the “friend of a friend mechanic” found himself with connections and parts he had never seen before. He then tried to start the car only to find out it wouldn’t. Of course, the wiry mechanic friend had neither a clue, nor an educated guess as to what was wrong. All he had to his credit was a vague knowledge of how to remove a couple of bolts and screws and hopefully not to leave a pile of miscellaneous parts under the seat when he was finished.

Outmatched by the new technology and his lack of taking the trade of automotive repair serious enough to warrant any training or certifications, our weekend nut buster and his little cohort (aka “his tool box”) took off for parts unknown (pun intended), never to be seen or heard from again. Which left the owner of the vehicle high and dry with an even bigger problem than he originally had.

It never ceases to amaze me that even with various repair manuals, internet sources, and parts available at the corner parts store, somebody would be willing to tear into a car without a reasonable understanding of what lies behind the dash. That seems to be the perpetual gap between how a professional mechanic tackles repairs and how the “friend of a friend mechanic” does the same job.

There’s something to be said about being in the trade on a daily basis. Most pros will tell you that even a year away from the business can leave you far behind your competition. More often than not, the professional mechanic has to stay up with the ever changing industry, as well as adopting a few tricks of their own or at least finding easier methods than what the engineers originally anticipated. (No offense engineers.)

However, even then, those tricks and short cuts are often omitted in the corner parts store repair manual or YouTube video. Whether it’s due to space, or because some of those mechanic “tricks” aren’t approved by the manufacturer. The manual writers often have to stick with what is “engineeringly-correct” rather than what professional mechanics have found out in the trenches.

Let’s face it, years ago when most systems didn’t use miles of wire with interconnecting information and calibrated components, a good shade tree mechanic could get by without knowing the inner workings of the actual systems. All they needed to know was what part was bad and where it’s located. That’s not the case anymore.

There’s going to come a day when these backyard mechanics are going to reach a tipping point, and not following all the warnings and directions printed in the repair manual will to lead to a catastrophe. Even those repairs that seemed simple in the past will require extensive training to accomplish. With some of the latest systems in production now it’s safe to say we already have reached that tipping point. But, the dollar is still the deal breaker when it comes to professional automotive service. Then again, the typical person who decided to go the route of finding the cheapest ratchet slinger or rely on a friend of a friend carrying a rusty tool box to do their repairs may find themselves still standing in their driveway with a broken down car.

Sure, there’s still a lot of ways to save money on service repair costs just like you can with any type of service work, and not just the family car, either. The question you have to ask yourself is, “Am I willing to take the risk of a failed repair by not calling a professional, and do I understand that it will probably cost more for the professional to straighten out the mess from the last guy?” If not, you might be stuck on the side of the road like the guy with the heater core looking for another “friend of a friend”.

Save a dollar. That’s always smart thinking. Having diagnostics and service work done by some guy you met at the corner parts store who is moon lighting as a mechanic...? Hey, it’s your dime.


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  • Like 4
Posted

Great I love it !! These guys I now call the " YOUTUBERS" they use to be called shade tree, but times have changed for sure ! LOL

  • Like 2
Posted

If you go to doctors when you have medical problems

and lawyers for legal problems why not do the same for car related problems.

What's the difference, they both are professionals! Hard to understand why

folks think auto repair should be something you don't have to pay for.

Like Gonzo said, maybe it used to be that way but not today!

  • Like 3
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  • Have you checked out Joe's Latest Blog?

         0 comments
      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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