RO Writer Questions and Opinions

[kingwoodshell]

So how many folks have RO Writer and what are your opinions. I've used it and am pretty familiar with it. I am curious if they every released their update they've been talking about and also how you use recommended services. When I was using ROW I did not like how recommended services worked. It was very limiting. Are any of you using ROW and Bolt on Technology together. I'd like to know how well they integrate with eachother.

 

Thank you in advance,

Dan

[Andre R]

RO Writer and Bolt On do not work together. I made the mistake of trying them and now I am looking for something else. They will tell you they integrate but they don't.

[kingwoodshell]

Thank you Andre. I just heard from a friend recently that works with one of the companies and they told me the same. If you don't mind me asking are you keeping ROW? I've been told ROW has there own tablet / smartphone product. Also how do you use the recommended services on ROW? When I was using it at another shop we had a real struggle with revolving maintenance and the customer getting their reminder (i.e. spark plugs, flushes, timing belts all specific to their car and their mileage).

[mspecperformance]

RO Writer's tablet system sucks. I saw a demo and it was very unimpressive.

[Tires Too]

We use RO Writer and Auto Vitals. We have been very happy with the capabilities of the combination of these 2 companies. RO Writers electronic inspection platform is way - way behind Auto Vitals or Bolt On's platforms.

[kingwoodshell]

That's awesome. Thanks for the input guys. Can either of y'all let me know how you work around ROW's lack of recommended services. One of the few aspects that I like about Mitchell is their recommended services. I'm trying to figure out which way I'm going to push my owner on this. So your input is greatly appreciated.

[Tires Too]

I'm not sure what you mean by ROW's lack of recommended services. Recommended services for future visits are picked up from the checklist in ROW, declined services on an invoice, from the time/mileage recommendations you set for routine services(oil changes, tire rotations etc) and from the manufacturers maintenance schedule. Am I missing something?

[kingwoodshell]

What I remember about ROW is that I couldn't get revolving services to be on each of every customers cars. In Mitchell I can have spark plugs, timing belts, trans flushes, etc all in each vehicle with their next date and milage in the recommended service so that the bolt on technology could then send out a reminder when it's due. Will ROW do the same. The checklist from what I remember was very generic and limited.