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    • By carmcapriotto
      Bob Cooper, Founder/President of Elite Worldwide Inc. A native Ohioan, Bob started his career as a technician in a struggling, Cleveland Ohio shop that he later purchased and build into one of the most successful shops in America. As a successful shop owner and experienced drag racer, in Cleveland, he started a second business and began doing performance driveline work for many of the nation’s top fuel racers. It wasn’t long after he and his family sold their Cleveland home and businesses, loaded up their race car, and moved to southern California where he developed shops that gained national recognition.
      Having a passion to help other shop owners, in 1990 he founded Elite; the industry leader in helping shop owners build more profitable, successful businesses, that allow them to reach their personal goals, and elevate the industry at the same time. Bob was one of the first to predict the dealership's plan to target the service business, he predicted the trend toward maintenance, the explosive growth in remanufactured components, and the trend in leasing. He is also the creator of the most commonly used sales procedures used by the top service advisors in America.
      He has been nominated for entry into “Who’s Who in American Business”, he is a member of the prestigious National Speakers Association, he is recognized as one of the nation’s leading authorities on both personal and career success, and he is committed to the principle of never putting money ahead of people. In addition to speaking at many of the major industry events, he has spoken worldwide to many Fortune 500 companies, private banking groups, universities and the United States Army.
      Listen to Bob's other episodes HERE
      Key Talking Points
      Why we all need to have clearly defined goals- establish your goals for the next year. Only 3% have defined goals. People that have goals are happier, healthier, and live longer lives. They earn on average twice the income vs the people who don’t have goals. Most people don't know what they don't know- 97% of people talk about their day-to-day lives and don’t talk about goals. People also don’t know how to set goals, fear of failure and fear of rejection.  We are born with 2 genetic fears- falling and fear of loud noises, all other fears are developed fears. Many are faced with a fear of public speaking, which is a developed fear as well.   Was the day successful or not successful with reaching goals Short-term goals are not used for economic gain- the purpose is to change the behavior of people. Make yourself wonder what you could do differently to reach the goal next time. Short-term goals should be daily goals. In order for short-term goals to effectively influence behavior, they only need to be reached 51% of the time. Monthly goals- the problem is you’re only rewarded for hitting that goal once every 30 days. You also risk slowing down if reaching the goal early or giving up if not close to hitting goal.  Increasing sales 15% - set daily sale goals and daily car count goals, always make sure they are tracked in descending not ascending way. If your goal is $5,000 for the day and you sell $1,500, draw a line through $5,000 and rewrite $3,500. It is a new adjusted goal. Goals should always be in front of you instead of what you’ve accomplished.  Write your core beliefs, what are the things that are most important to you? 8-10 core beliefs. Look at it 2-3 days later and constantly work on it for the next month. You cant set effective goals if you don’t first know who you are as a person. Share your goals with a spouse/someone who fully supports you, find the common goals together. “Give up goals” can be shared with everyone.   Hiring employees is like getting married. Getting married is easy, staying married is hard. Don’t let your employee “fall out of love” with what they are doing. Don’t be afraid to set breathtaking goals, realistic goals for short-term and mid-term goals. Long-term goals should be life-changing/inspiring. “Given the difference in creativity and intelligence, I will always opt for creativity. Because anything mankind can imagine, mankind can create.” Albert Einstein Goal Setting Checklist found HERE  
      Connect with the show:
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partner:
      The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Rachel Spencer (Shop Owner), Spencer's Auto Repair, Krum Texas
      Roddy Blaylock (Shop Foreman) Barton Automotive, Wadesville, IN
      Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. He began his career as a Technician at a local two-bay shop in 1995 and over the course of the next two and a half decades honed his sales, technical, and management skills while living in Washington & S.E. Idaho. During his journey, he has never stopped learning and has been blessed to work for and with those who value education, training, and coaching. In everything he does, Clint is focused on people and excellence! Whether it be coaching & training Service Advisors to sell with passion & integrity or working directly with Shop Owners to improve team accountability and streamline process implementation, Clint’s passion is to elevate the Automotive Industry across the nation to ensure every customer consistently receives the highest level of service.
      Contact Clint White HERE
      Clint's Previous episodes HERE
      Key Talking Points
      Reality check-  The world around us has drastically changed yet many in our industry continue to operate as though it hasn’t. Replacement vehicles are significantly overpriced and inventory is severely limited. RESULT:  Customers MUST repair what they own and they know it! Technicians are in short supply and many shops are understaffed. RESULT: Same-day service is harder (or impossible) to deliver on, yet we keep trying? Parts are harder to find and slower to be delivered leaving Vendors stretched thin. RESULT:  Repairs take longer, especially when we choose to wait for the best quality parts. Sell correctly- have properly trained service advisors. Sell with confidence that it will be pushed back, don’t make it sound negative. Make it a positive experience. Build cushion when scheduling out. Continue to provide exceptional customer service. It’s time to prepare for the future- things won’t “go back” to the way it was and it shouldn’t Scheduling is like chess, plan your moves, close the expectation gap with customers, staff, and vendors. under-promise/over-deliver The importance of communication between technicians and service writers-updates- everyone needs to be on the same page SOP’s- Develop habits and have structure Proper mindset when repairing vehicles- reduced/eliminated comebacks improves moral and elevates self-worth The Dualistic Shop:  In order to schedule workflow effectively, we must view our shops as if they are actually “two in one”; operating independently but in perfect harmony while under one roof. Diagnostic Facility- all testing, inspecting, DVI’s and LOF’s occur FIRST. Bay management is maximized as cars rotate in and out once testing/inspecting is complete. Repair/Production Facility- Scheduled & Pre-Sold repairs are performed after all testing & DVI’s are completed for the day. Time Block Scheduling Example- Each Technician’s productivity potential and efficiency percentages must be known. Schedule each Technician at 87.5% of what they are capable of producing daily. Tech capable of 8 hours of production in an 8-hour day is 100% productive. 8 hours X .875 = 7 hours. Leaves 1 hour a day open for walk-in’s, emergencies, catch up from yesterday Connect with the show:
      Aftermarket Radio Network
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Check out today's partners:

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?
      Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      Mark Guerrero has 27 years in the automotive industry, is President and part-owner of Affinity Automotive Services, established the business in 2007. He is currently on the USD 259 advisory board for automotive technology, and WSU Tech advisory board member, serves on MWACA mechanical committee. Mark is also the MWACA Wichita Chapter President, focused on keeping up with technology in the automotive industry and building future technicians.
      Summer Guerrero,  Vice President and part-owner of Affinity Automotive Services over 25 years in Public Service and Customer service, Background in Fire Fighting and EMS Currently Vice President Executive Board Member of Midwest Auto Care Alliance,  serves on the MWACA communication, and MWACA magazine advisory board, is passionate about educating and helping others personally and professionally. 
      Candice Beuttenmuller co-owns TJ’s Alignment and Repair in WaKeeney, KS with her husband, Jesse. Together they not only own but operate the full-service repair shop, with Candice on the front counter service writing, and Jesse in the bays turning wrenches. To make it truly a family affair, their 2 boys, Odin, 10, and Ezra, 5, help in the shop daily with keeping washer fluid jugs full, greeting customers, and starring on the business Facebook page in their Friday Funny videos. Candice’s family is originally from rural western Kansas where TJ’s Alignment and Repair is located. The Beuttenmuller’s purchased the existing shop in April 2017. While Jesse had the mechanical background for working on vehicles, Candice admits the most experience she had with vehicles before they purchased the shop, was checking her the oil in her own vehicle and changing a flat tire. Candice had experience in the service industry as a waitress but never dreamed that experience would transform into owning a repair shop.
      Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops. Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly.
      Rick White’s Previous Episodes HERE.
      Key Talking Points
      What is anxiety? It is a whole spectrum. Anxiousness can be positive, happy, and excited. Anxiety can have a negative outlook and be a chemical imbalance. Anxiety can be isolation which can lead to depression.    Brain function- to keep you alive, conserve energy. Hardwired to look for threats.  What causes it? A lot of it is self-induced. It’s a focus issue and something we create. Don’t fear stack, live in the present. Don’t let your needs affect your team.  Everyone deals with anxiety every day, most don't call it anxiety- “being in the weeds.”  Future tripping and catastrophizing- helps cope and squash the anxiety.  Be aware of the mental and physical pains of your team- noticing and addressing immediately to help change their mindset instead of waiting and losing production. Open communication with the entire team. Be empathetic and intuitive. Everyone is an iceberg. Be a resource for your team. Every time you say yes you are saying no to someone else- help and serve your customers in a healthy way.  CIA- what can you do during an anxiety event. Control, influence, acceptance Reach out for support- coach, network peers, and other people that are in similar situations to change your mindset.  The Coffee Bean book- don’t let life change you, be the change.  What are some things that can be done to dial it down- anxiety is an indicator to pay attention to. What’s real? What is fear stacked? Take emotion aside and align your expectations with reality.  “Joy shared is magnified, a burden shared is halved.”  
      Connect with the show:
      Subscribe on YouTube
      Visit us on the Web
      Follow on Facebook
      Become an Insider
      Buy me a coffee
      Important Books
      Aftermarket Radio Network
      Check out today's partners:

      This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

      Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?
      Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day. Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.
      Click to go to the Podcast on Remarkable Results Radio
    • By Joe Marconi
      Anyone who knows me, knows that I am a big proponent of understanding your numbers, and the need for bottom line profit.  However, we can sometimes get side-tracked by focusing too much on the numbers and not enough on people. 
      I have seen time and time again with struggling shops that have their numbers dialed in properly but can't achieve their goals, and the reason all too often is their culture.
      Focus on people. Find out what's important to them. Your employees have dreams and goals. Find out what they are. Align their goals with company goals. 
      When an employee sees that by achieving company goals, they can achieve their own goals, then you have the right culture and a powerful team. 
    • By ASOG Podcast
      In this episode, we speak to the former owner of his own shop and now the shop foreman at E1 Motorsports in Houston Texas, Dusty Harrison. Dusty shares ...


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    • By AutoShopOwner
      TORONTO (PRWEB) FEBRUARY 18, 2021
      Constellation R.O. Writer Inc., which is part of the Perseus operating group of Constellation Software Inc. (TSX: CSU), announced the acquisition of TBC Corporation’s R.O. Writer business, a shop management software provider for franchise and independent auto repair shops. R.O. Writer’s head office will continue to operate from Palm Beach Gardens, Florida.
      As one of the market leaders in the industry, R.O. Writer has a long history of success serving independent and franchise automotive repair shops. TBC will renew its focus on its core operating areas – wholesale, franchise stores and company-owned retail stores – and has entrusted the R.O. Writer business to Constellation Software Inc. Constellation was chosen for its proven track record and commitment to helping software companies live up to their potential.
      “We’re confident that Constellation is the right organization to take the R.O. Writer platform to the next level for its large customer base of Midas franchisees as well as fellow leaders in the automotive aftermarket industry,” recognized Erik R. Olsen, President & CEO of TBC Corporation. “Constellation’s proven track record of providing customers with quality software solutions focused on helping customers meet and often exceed their objectives coupled with the potential of the R.O. Writer platform with developments just over the horizon makes this a very exciting time for the business and for all parties involved.”
      “The acquisition of R.O. Writer represents a platform investment for the Perseus Group in the automotive repair shop software industry,” said Adam Zimmer of the Perseus Group. “We are looking forward to advancing the development of the product to meet the needs of the thousands of retail and Midas customers.”
      The R.O. Writer business will continue to support and enhance the R.O. Writer family of products for retail customers and Midas franchises.
      About R.O. Writer
      R.O. Writer is an industry leading shop management software solution for automotive repair shops, with a focus on helping customers in the areas of time management, inventory management, accounting, and communication. For more information, visit http://www.ROWriter.com.
      About Perseus
      The Perseus operating group’s businesses provide software solutions to a number of vertical markets. As an operating group of Constellation Software Inc., Perseus acquires, manages, and builds software businesses which provide specialized, mission-critical software solutions. Perseus companies seek to become leaders in their markets by improving their operations, growing through organic initiatives, and seeking acquisitions that can strengthen their market position.
      About Constellation Software Inc.
      Constellation’s common shares are listed on the Toronto Stock Exchange under the symbol “CSU”. Constellation Software acquires, manages and builds vertical market software businesses. Further information about Constellation may be obtained from its website at http://www.csisoftware.com.
      About TBC Corporation
      For more than 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires through a multi-channel strategy, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC provides customers top tier brands and automotive maintenance and repair services with the underlying mission to exceed customer expectations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, National Tire Wholesale (NTW), TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 600 company-operated tire and automotive service centers under the brands Tire Kingdom® Service Centers and NTB® Tire & Service Centers. TBC, through a subsidiary, also owns the Big O Tires® and Midas® franchise systems.
      Perseus Contact:
      Adam Zimmer
      +1-226-444-8044
      TBC Contact:
      Jamie Levin
      561-383-3000 x2527
      https://www.prweb.com/releases/r_o_writer_joins_perseus_an_operating_group_of_constellation_software_inc/prweb17735809.htm
       
    • By Joe Marconi
      Most of are familiar or use the more popular Automotive Business Management systems, such as MItchell 1 or RO Writer.  
      However, there is a lot of concern among many shop owners that these companies in particular are not meeting the needs for the modern automotive repair shop. 
      What system do you use and/or what systems have you checked into that look promising? 
       
    • By kingwoodshell
      So how many folks have RO Writer and what are your opinions. I've used it and am pretty familiar with it. I am curious if they every released their update they've been talking about and also how you use recommended services. When I was using ROW I did not like how recommended services worked. It was very limiting. Are any of you using ROW and Bolt on Technology together. I'd like to know how well they integrate with eachother.
       
      Thank you in advance,
      Dan
    • By Oova At Autovitals
      The Digital Shop® takes shape in Schools
      Lindsay, our trainer extraordinaire went back to school. Not as a student but being a professor for two days at the Career and Technology Center Fort Osage. Based on the initiative of SmartFlow users in and around Kansas City, MO, Bill Lieb, and Bryan Compton – teachers of the Automotive Classes at CTC – AutoVitals provided equipment and training for the next generation automotive technicians.
      It has been an honor to support this initiative. The technician shortage and hesitance for new technology by older generation techs make it a necessity to have young technicians equipped with the knowledge about the tools available and how to use them. SmartFlow can not only guide these students to the digital frontier, but also learn about productivity and efficiency that is typically missing in everyday curriculum.
      As you can see in the pictures below, the students and Lindsay had a lot of fun with the lab portion of the training. Each group performed digital inspections on their vehicles, and expanded on the importance of documentation and pictures. Four classes in two days showed high school students the opportunity in this industry, both present and future. Professor Lindsay had a blast!
      Are you a School interested in taking your Automotive Program to the next level, or know of one? Please use our contact-us form to reach out!


    • By mikerisich
      When he’s not helping auto repair shops learn tasks to automate their business and become more efficient, BOLT ON TECHNOLOGY™ Director of National Sales and Corporate Sponsorships Frank Dragoni, of Yardley, eats, breathes and sleeps baseball.
       
      A Pennsbury Athletic Association baseball coach, Dragoni has been gearing up for the Philadelphia Friends of the V Foundation’s annual Jimmy V Home Run Derby, set for June 28 at Trenton Thunder Arm and Hammer Park following the Thunder’s 1 p.m. game.
       
      The event pits high school baseball players from Pennsylvania against New Jersey players.
       
      “The states kind of battle each other,” Dragoni said, adding that the competition is stiff. “The kids have to be able to hit the ball out of a major league stadium.”
       
      The V Foundation was founded by Jimmy Valvano several months before losing his battle with cancer. Valvano had worked as an ABC/ESPN basketball commentator and analyst following a successful 15-year career as a college basketball coach in which he took his team to several NCAA appearances.
       
      The Philadelphia branch of the organization gives 100 percent of the proceeds back to the organization, Dragoni said.
       
      “It’s a great cause,” Dragoni said. “It’s rewarding to feel like we’re making a difference.”
       
      To learn more
      Dragoni’s V Foundation fundraising work is through the Philly Friends of V, a regional branch of the nationwide V Foundation. Check out this video to learn more about the Home Run Derby. Cost is $11. For more information or to buy tickets, click here.
       
      About the V Foundation
      The V Foundation was established in 1993 by Jim Valvano, who, a few months after its establishment, succumbed to his battle with cancer. Valvano had worked as an ABC/ESPN basketball commentator and analyst following a successful 15-year career as a college basketball coach in which he took his team to several NCAA appearances. The Foundation continues in his name with contributions funding cancer research and related programs.
       
      To learn more about Bolt On Technology, visit www.boltontechnology.com,see our mobile innovations on YouTube, like us on Facebook, or follow us on Twitter.
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