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North vs. South

 

There’s a battle that’s been raging in the auto repair business for as long as I can remember. There’s a definite line that separates the north and south, and it’s not the Mason/Dixon line. It’s known as the “Rust Belt”.

 

If you’re not familiar with it, well then, you must be from the far south. Any mechanic on the northern side of the rust belt knows it all too well. Rust seems to get into every area of the car, but it’s more evident underneath the car where it seldom gets washed off. Especially in an area that uses a lot of sand and salt, or a mixture containing salts and a chemical agent. Years ago in a lot of areas, they’ve outlawed studded tires because of the damage they could do to the roads, so a lot of those municipalities opted for these chemical concoctions instead. There’s less road damage from tire studs, but pot holes and car exteriors haven’t fared as well.

 

Rusty undercarriage parts carry their own rules for repair. Such as a rusted away tie rod nut that needs removed. Rather than even trying to put a socket on one of those half deteriorated nuts, the best thing to do is holler, “Get the gas axe!” (Cutting torch), and the more winters a car survived or the further north you go, the more the ol’ gas axe is as essential as a good set of sockets.

Even though trained mechanics are the same no matter where you go, there are still differences between what a mechanic north of the rust belt has to deal with vs. someone on the south side of it. The biggest difference is definitely having to deal with the rust. Rust and more rust.

Once in a while I’ll get one of those northern cars that has crossed the line and is now transplanted into my neck of the woods. They are easy to spot; just put it up on the lift and you’ll know. Even though the engine compartment isn’t immune from the effects of salt degradation, it’s a lot more noticeable under the car. The amount of rusted, flaking metal, and deteriorating nuts and bolts under some of these cars is unbelievable, and some of these rusty rides aren’t that old. (At least I haven’t run across a pickup truck where the frame has rotted off between the bed and the cab to the point it separates in half when you put them on the lift! I’ve seen a few photos of these rusted through trucks. Yikes!)

Since I grew up north, but moved below the rust belt line years ago, I’ve seen a lot of inventive ways people have come up with to subdue the ever encroaching rust Mother Nature has so graciously handed us. Undercoating, zinc plates, and some crazy electrical unit that is supposed to prevent rust from degrading the metal (Good luck with that one.), just to name a few. As a matter of fact some manufacturers actually offer lifetime warranties against rust on their vehicles that are equipped with their own patented rust prevention systems. Undercoating is probably the most popular. Works great, to a point. That is, until you need to replace a brake line or pull a fuel tank and that stuff is coating all the straps and bolts. (Been there-done that.)

 

There are also many other components affected by the long cold winters and road conditions. From suspension parts to the engine, nothing is immune to Mother Nature. Back in the days when most cars were still using a single grade motor oil (I know… age check here) and you had a really cold night the engine oil would turn as thick as molasses. Needless to say, a good strong battery and a sluggish turning engine… something had to give. Most of the time the weak point was the starter bendix driver, other times the bendix was fine but the starter housing would snap. But, even in the south I’ve seen the same thing, and I have even had a few ABS reluctors get iced over and split off of a CV shaft.

The further south of the rust belt you go the less snow, but more freezing rain and ice. It can coat everything with a thin layer of unyielding and impregnable ice. You can’t open a door or the hood, and whatever you do, don’t turn on the wipers. It seems like every year somebody will drop their car off with one wiper arm flopping around, while the other one scrapes across the windshield.

I can’t say for sure, but I’d bet there are certain diagnostic differences when it comes to certain situations between the north and south. These changes to certain diagnostic procedures may have something to do with all the rust or the extreme cold temps. But, in the south there are just as many different diagnostic adventures as well. The biggest issue is the heat. The never ending, over 100 degree days that just destroy rubber, glass, interiors, electrical systems, radiators, etc…. Some days even in the shade it stays well over a 100. No need in worrying about freeze plugs popping out, but you might need to worry about the dash pad warping so bad it looks like ocean waves. Just try keeping an aging car’s A/C system working in 105 degree weather while in traffic, without the engine overheating. And, did I mention… it’s hot! It’s really hot! It’s not uncommon to get into a car that’s been waiting in front of the shop to reach 145 degrees or more inside it.

 

Up north the winter season is several months long, and seems to linger on longer and longer the more you anticipate its end. In the south the winters aren’t nearly as long, but can be just as severe. Sure, they’ll still throw the sand and salt out below the rust belt, and yes they’ll plow the main roads. However, not all roads are plowed and not every municipality in the south has the same kind of inventory of equipment of a equivalent sized town would have up north. So, in most cases if there is even a warning of a potential accumulation of any amount of snow (large or small) all the schools close, businesses shut down, and all the groceries stores shelves will be cleared. You’d think it was an invasion or something if you didn’t know any better.

 

 

Between the snow, ice, hot temps, pot holes, rain, lightning, floods, and everything else you can think of that Mother Nature can throw at ya, repair shops have their hands full. Battling Mother Nature on either side of the rust belt has always been a never ending job. Mechanics just have to do certain things a bit differently depending on which side of the rust belt you’re on. It’s a long battle, and I don’t think Mother Nature is going to let up any time soon.


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  • Like 1
Posted

Being from the heart of the Old Confederate South, I was just talking with our master tech about rust and the north. How does flat rate even work up there? Do y'all multiply it by 2x for every suspension job?

 

Say what you will about the heat in the south, I'll take southern heat and sweat over snow and salt any day!!

  • Like 2
Posted (edited)

Flat rate up here makes real men out of technicians! I've been in the rust belt my whole life, there's no surprises. Any exhaust work means all new hardware, alignments require the torch, my CP717 air chisel is used every day without exception. The junkyard is full of 2005 model year cars that rotted out. 10 years is all a car can take up here if not washed off religiously. I buy subframes from southern junkyards, they can't give them away locally. We probably change 2 a month.

Edited by alfredauto
  • Like 3
Posted

I get the rust here also. The "snowbirds" leave the cars parked under the carport 4 months. They live in the condos on the beach. Come Oct-Nov I will see them with rotted brake lines, seized calipers, etc. All from the salt spray from the ocean.

Jeff, I purposely left out salt spray for a future article on coastal mechanic work.... So your in on the next article. ROFL.

  • Like 1
Posted

Flat rate up here makes real men out of technicians! I've been in the rust belt my whole life, there's no surprises. Any exhaust work means all new hardware, alignments require the torch, my CP717 air chisel is used every day without exception. The junkyard is full of 2005 model year cars that rotted out. 10 years is all a car can take up here if not washed off religiously. I buy subframes from southern junkyards, they can't give them away locally. We probably change 2 a month.

I forgot all about how much time is spent with the old air chisel. A 2005 down here is an average car, and I'm still getting models from the 90's coming in the shop. There is definitely a difference from the north to the south.

Posted

Being from the heart of the Old Confederate South, I was just talking with our master tech about rust and the north. How does flat rate even work up there? Do y'all multiply it by 2x for every suspension job?

 

Say what you will about the heat in the south, I'll take southern heat and sweat over snow and salt any day!!

When doing a job that will require tackling rust, we add labor to the job. An explanation is given to the owner that time was added due to the age of their car and the amount of rust on the parts; parts that are seized are shown to the customer.

Posted

When doing a job that will require tackling rust, we add labor to the job. An explanation is given to the owner that time was added due to the age of their car and the amount of rust on the parts; parts that are seized are shown to the customer.

Being from the heart of the Old Confederate South, I was just talking with our master tech about rust and the north. How does flat rate even work up there? Do y'all multiply it by 2x for every suspension job?

 

Say what you will about the heat in the south, I'll take southern heat and sweat over snow and salt any day!!

I just priced a subaru rear wheel bearing and just added 2 hours and explained there's a good chance we'll need bolts etc

 

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Posted

An average car here in my area of Oklahoma ranges from new to 30 years old. Heat fades the paint right down bare metal, but very little rust. However, the older the car the more home-grown repairs I run up against. Lots of melted connections, overheated modules, etc... the big issue is people who have a 20 year old relic with module driven lighting, PCM's or A/C controls that fail... can't understand why they can't find parts... dah....it's 20 years old. The car may look new...but it ain't new. LOL.

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      The Technician Shortage Is Our Fault, And It's Time We Own It
      Nearly every day, I hear shop owners complain: "There's a technician shortage. We can't find qualified people. There's no one out there." If that's true, then who's to blame?
      The industry? The schools? The government? I don't know how you feel, but who promised us an endless supply of qualified technicians?
      Another common complaint is that young people do not want to work in the trades. Well, if that were true, then why are other trades such as HVAC, electrical, and plumbing growing? What are they doing that the automotive industry is not? 
      Here's the reality we need to face: We do have a problem, but we shouldn't look for someone or any entity to rescue us. Not the government. Not the trade schools. Not the recruiting companies. No one owes us a workforce. If we want great people in our industry, it's up to us. At some point, we need to own up to the truth: Building a pipeline of qualified technicians is our responsibility.
      In this blog article, I will break down the key reasons we are in this situation today and what we, as an industry, can do to solve the technician shortage. Are you ready to look in the mirror?
      Have We Pushed Technicians Away?
      Let's take a look at flat-rate pay. True flat rate, which pays a technician only for the hours they produce, is a controversial pay plan that emphasizes high production levels and creates a competitive work environment that, if not properly controlled, can lead to increased mistakes and a decline in morale and team spirit. Additionally, the stress and physical demands placed on technicians as they age are not favorable to long-term employee retention. What do we do with technicians as they grow older into their fifties and begin to slow down? 
      I have heard all the arguments and pros and cons of flat-rate pay, and I am not going to judge any pay plan. Let the facts speak for themselves. True flat rate has changed in most areas around the country and has evolved into a pay plan that gives technicians some pay guarantee.
      Many shop owners have learned that team morale, along with the opportunity to earn income, is important to technicians and to the company's long-term success. But let me ask you: how many technicians have left or been pushed out over the years because of the old flat-rate pay system?
      Another issue is the workplace environment. I remember being grateful to be hired as a young technician at a local repair shop. While very thankful, the work environment was not ideal. The shop owner kept the bay doors open year-round (I am from New York) unless it rained or snowed. He felt that if the bay doors were closed, customers might think we were closed for business. We had no heat and no hot water. Many of the jobs were done outside, year-round,  in all types of weather. The starting pay was minimum wage, with no benefits, sick days, or vacation pay. 
      Now, again, I need to point out that I was truly grateful for the opportunity this shop owner gave me. I learned a lot working there, and the experience was pivotal in my career. But looking back, I wonder how many people were discouraged by these working conditions?
      While the physical demands of the repair workplace are daunting, perhaps even more critical is the culture. Too many of my generation shop owners preached the mindset of "my way or the highway." We were the business owners, after all. We started our companies, took all the risks, and provided jobs. Why shouldn't we be the ones to set the ground rules our way?   
      Many of us found over the years that the "my way or the highway" mentality was a sure way to isolate employees and make them more likely to look over the fence for greener grass. In other words, it led many technicians to seek employment elsewhere, where they felt they could be appreciated and recognized for their hard work. The issue, however, was that there wasn't much green grass around. Disappointment after disappointment, bouncing from repair to repair shop, eventually led to despair. So, I ask you: were workplace conditions a contributing factor in today's technician shortage?
      Another factor that we are all well aware of is the complexity of the modern automobile. When I started, the work was mostly physical, and you were required to master essentially three vehicle models: General Motors, Ford, and Chrysler. Let's fast-forward to today. The evolution of automotive technology, along with the extensive training and tools required, has outpaced the typical technician's pay compensation, with no clear career path. Again, leading to frustration and insecurity about the future.
      Here is the bottom line: people don't leave their job; they leave their experience. We must do a better job. 
      The News Isn't all Bad; Your Next Steps to Fix the Technician Shortage
      To fix the technician shortage, it will take a combined effort from everyone in the automotive industry, particularly automotive shop owners. Shop owners are in the perfect position to make the greatest impact, not only on their businesses but also on the future automotive workforce.
      First, shop owners must become better leaders and understand that their ultimate success is directly dependent on the people they assemble around them. Any shop owner who mistakenly believes they can build an empire solely on their abilities is destined for serious disappointment. Business owners who think like this will eventually plateau. Without the collective contributions from a team of qualified people, your business will stall; it will not continue to grow.
      Create a workplace that attracts top talent: a clean, professional, well-equipped facility designed to support productivity, teamwork, and a career, not just a job. Build a great reputation in your community by getting involved locally. Become the auto repair shop that people take notice of as "the" place to work.
      Next, shop owners must become more financially knowledgeable. Knowing your numbers and what you need to achieve for a strong bottom-line profit is essential to paying technicians the money they need and deserve. Profit will also allow you to compete with other trade industries by providing a benefits package that has real take-home value and security.
      When it comes to culture, this is where the rubber hits the road. People crave recognition, praise, and a sense of purpose. Despite what you hear, people are not just money-motivated. Once people feel secure in their financial situation, retaining and motivating technicians can only be achieved by connecting with them on an emotional level. You cannot show enough appreciation. Give out praise for a job well done as if your business depended on it, because it does.
      As technicians age, we need to have a place for them. Expecting a 58-year-old to perform like a 35-year-old is unrealistic. We need to be more focused on career pathing. Provide training, skill development, and coaching to develop leaders and mentors within our older workforce. While their bodies may have slowed, the knowledge they have gained is priceless. 
      Our future is dependent on young people entering our industry. We need to give more young people opportunities. Every shop owner across the country should consider hiring an apprentice, then build an apprentice training plan and career path for them. If every shop did this, we could solve the technician shortage within five years. Get involved with the trade schools and high schools in your area. Look into the NAPA Apprenticeship Program. Don't sit on your hands with this one. Do it today.
      Lastly, don't get left behind. Commit to ongoing training for all your employees. Keep up to date with tools and equipment tailored to your business model. Don't try to be all things to all people and all vehicles. Identify your core profile customer and the vehicles they drive, and become an expert on those vehicles and the services you offer.
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