Quantcast
Jump to content

tips

alfredauto
 Share

Recommended Posts

alfredauto Experienced

alfredauto

Posted
Posted

What do you guys do about technician cash tips? My policy is if I give away a service to a customer to gain their business, like no charge for popping in a bulb or checking their fluids or shoveling snow out of their bumper I don't expect them to pay and I refuse any offering. The customer usually will go out and thank the tech, and based on body language i can assume they are throwing the tech some cash at that point. Should the tech put that into the general fund? Should he be allowed to just keep it? I kind of ignore it. After all I refused the money, and I gained the P.R. benefits. On the other hand I pay the rent. Just trying to see what you guys do.

Link to comment
Share on other sites
skm Community Regular

skm

Posted
Posted

This brings up the question of junk metal. Does the shop get the money or the tech who did the work? Well in my case when I sell scrap metal and converters I actually split the money with the service writer. I am the only one in the shop that does this, the other guys keep it to them selves. At one point the owner was taking the money, but I made the point to him that he has made the money off of the labor and parts already. This is just a added bonus for us doing all the physical labor he agreed and we now get to keep the money, but as I said I split it with the service writer since he did have a part to play in estimating and selling the job.

Link to comment
Share on other sites
skm Community Regular

skm

Posted
Posted

Scrap metal and parts go to the shop fun account, when there is enough fun money we will do BBQ's, 4 wheeling trips, or gift cards to the crew.

About 7 years ago we started getting a different type of owner, I won't go into detail but 8 years ago or so something like the way you do it would of worked. You must be a great owner to work for. Now a days I can't do it that way since I would be pretty much paying for the whole thing. some weeks I get 100+ in tips. I have been there 20 years longer than the next longest guy. I am top money maker and all work off of a 50% commission even the 21 year old kid with no training and knows nothing and rips people and the total rip off king who also knows nothing (nether have any schooling training or certification or any other licenses). so I just spit my junk metal money with the service writer who has been there longer than myself and just keep my tips. The other guys keep all their money.

Link to comment
Share on other sites
PAPShop Collaborator

PAPShop

Posted
Posted

Scrap metal and parts go to the shop fun account, when there is enough fun money we will do BBQ's, 4 wheeling trips, or gift cards to the crew.

Scrap metal and recycling funds go to the shop Christmas Party fund. Tips are given to the tech, with the exception of large tips that are given to the shop to "buy everyone lunch". Any spifs from suppliers (coolers, gift cards etc) are saved for Christmas Party. We have a big Christmas Party in January, and part of it we give a run down on highlights of the previous year, give recognition and play stupid games. Everyone leaves with a nice gift.

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Available Subscriptions

    See all Subscription Plans

  • Have you checked out Joe's Latest Blog?

    • Joe Marconi
      The Toolbox is Last to Leave, First is the Heart
      By Joe Marconi in Joe's Blog
         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.

  • Similar Topics

    • nptrb
      Charity Scams Are A Spooky Threat To Your Small Business
      By nptrb

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • carmcapriotto
      Comparing the 2024 Presidential Tax Plans [E137] - Business By The Numbers
      By carmcapriotto
      In this episode of Business by the Numbers, Hunt Demarest, CPA, breaks down the latest tax proposals from Kamala Harris and Donald Trump, helping business owners understand what changes could impact their bottom line. Whether it’s Harris’s $50,000 small business deduction or Trump’s overtime tax elimination, Hunt offers critical insights into what’s real, what’s likely, and what’s just campaign rhetoric.
      Overview of Harris’s $50,000 small business deduction proposal. Insight into Trump’s plan to remove taxes on overtime. How these proposals could affect small business owners, especially in the auto repair industry. The importance of understanding startup expenses and tax deductions. The likelihood of these proposals passing into law andtheir real-world implications.  
      Thanks to our partner, NAPA TRACS
       
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop   
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio
    • carmcapriotto
      Bruised, But Battle Hardened Business [RR 992]
      By carmcapriotto
      Thanks to our Partner, NAPA Auto Care Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business. Armen Jacjakian, Speedy Auto Service, Mississauga, ON Alan Beech, Beech Consulting Show Notes
      Armen's Background (00:02:59) Armen shares his journey from Dubai to Canada and his family's history in the automotive business. Challenges During COVID-19 (00:04:19) Armen describes the impact of COVID-19 on his new shop and the strict lockdowns in Canada. The Importance of Coaching (00:05:23) Armen reflects on how starting coaching with Alan came at a crucial time in his business journey. Experiencing Growth Post-COVID (00:06:34) Armen discusses the significant growth and operational experience gained after the lockdown period. Mental Health and Coaching (00:09:36) Armen emphasizes the importance of mental health support for shop owners through coaching. Finding the Right Coach (00:11:25) Armen explains how he connected with Alan and his initial skepticism about coaching. Immediate Changes from Coaching (00:12:41) Armen shares how he increased his shop rate after the first session with Alan. Looking at the Business from Above (00:13:39) Armen discusses the value of viewing his business from a higher perspective with coaching. Prioritization with Coaching (00:14:38) Armen highlights how a good coach helps prioritize tasks and goals for business growth. Key Man Investment (00:16:51) Discussion on the importance of hiring a key man and investing in talent for business growth. Coaching Perspective (00:17:25) Alan emphasizes viewing coaching costs as investments that yield profitable returns. Challenges of Growth (00:18:11) Armen discusses the need for further key hires to facilitate business expansion. Outrageous Rent (00:19:06) Discussion on the high monthly rent of approximately $15,000 for the shop location. Staffing Structure (00:19:33) Armen shares details about his staffing, including eight bays and six technicians. Customer Service Approach (00:20:31) Armen explains the necessity of finding a front desk person who aligns with his vision. Operational Efficiency (00:21:09) Discussion on the importance of managing multiple roles effectively for business efficiency. Trends in Customer Service (00:22:30) Exploration of the trend towards dedicated customer service representatives in automotive shops. Challenges and Opportunities (00:23:53) Alan discusses the dual nature of challenges and opportunities in the automotive industry. Remote Advisor Potential (00:24:24) Discussion on the potential of remote advisors to support multiple automotive shops. Flexibility in Staffing (00:26:39) Armen shares his approach to flexible work schedules for his technicians. Training Engagement (00:27:45) Alan reflects on the challenges of engaging a diverse audience during training sessions. Franchise vs. Independent (00:28:45) Armen discusses why he chose to open a franchise instead of an independent shop. Community Connection (00:30:20) Discussion about the Armenian community in Toronto and its connection to Armin's business. Restaurant Venture (00:30:52) Armen mentions his restaurant, highlighting his entrepreneurial diversity. Comparing Business Challenges (00:31:08) Discussion on the contrasting challenges between running an automotive shop and a restaurant.
      Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections        
      Click to go to the Podcast on Remarkable Results Radio
    • Transmission Repair
      2024 Ratchet & Wrench Technician Survey
      By Transmission Repair

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • Sell your car with CarBrain
    • carmcapriotto
      Key KPI: Productivity & Efficiency [E136] - Business By The Numbers
      By carmcapriotto
      In this episode of Business by the Numbers, host Hunt Demarest, CPA, dives into the critical role that productivity and efficiency play in the profitability of auto repair shops. Using real-world examples, Hunt explains the differences between these two metrics and how shop owners can leverage them to drive business success
      Productivity vs. Efficiency: Learn the key differences between productivity (work produced) and efficiency (how well time is used) and why both matter for your shop’s performance. Why Higher Efficiency Doesn’t Always Mean Higher Productivity: Discover why a 100% efficient technician may not always be productive and how to balance these metrics. Flat-Rate vs. Hourly Pay: Hunt explains the pros and cons of each pay structure and how they impact technician performance and shop profitability. Real-Life Example of Pay Impact: See how a shop owner improved profitability by hiring a higher-paid technician who produced more billable hours, leading to a dramatic increase in gross profit. How to Measure Productivity in Your Shop: Practical tips on using your shop management software to track productivity and efficiency and optimize your team’s output.  
      Thanks to our partner, NAPA TRACS
       
      Did you know that NAPA TRACS has onsite training plus six days a week support?
      It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.
      Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.com
      Thanks to our partner, Promotive
      It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.
      Paar Melis and Associates – Accountants Specializing in Automotive Repair
      Visit us Online: www.paarmelis.com
      Email Hunt: [email protected]
      Download a Copy of My Books Here:
      Wrenches to Write-Offs Your Perfect Shop   
      The Aftermarket Radio Network: https://aftermarketradionetwork.com/
       
      Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion.
      Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.
      Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.
      The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.
      The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.
      Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.
      Click to go to the Podcast on Remarkable Results Radio


  • nptrb

    Tax Season Preparation: A Comprehensive Guide

    By nptrb, in Automotive Industry,

    1 comment 1,913 views
    nptrb

    Understanding S-Corp Distributions and Draws | Are They Taxable?

    By nptrb, in Automotive Industry,

    1 comment 2,100 views
    nptrb

    Spring Clean Your Finances: 5 Steps Every Business Should Take

    By nptrb, in Automotive Industry,

    1 comment 1,916 views

  • Our Sponsors



Main Sections

More Sections

Discussion Forums

×
×
  • Create New...