Quantcast
Jump to content









Customer Supplied Tires?


Recommended Posts

I offer tire services as a convenience. I mark up my tires 10%-20% plus mounting/balancing. I tend to have a handful of customers that insist of supplying their own tires from Tire Rack/Discount Tire/etc. How do you guys tend to handle this?

 

I'm a shop that does not work with customer supplied parts. What about customer supplied tires?

 

Thanks for your responses!

 

AJ

Link to comment
Share on other sites

A tire is a part in my book. I would probably be more prone to install a tire from tire rack than a local Discount tire. We buy from tire rack wholesale. We have never been asked to install customer supplied tires that I am aware of. If we did it would be no warranty no phone calls or anything like that. We would be trying to sell an alignment and what ever other items showed up on the vehicle inspection.

Link to comment
Share on other sites

AJ, I had to beg my father in 1994 to mount customer tires , it was a challenge my friend. I have never had a bad Tire Rack review and at the time ,1994. no one else did it. That gave me a price point that I thought was good enough to make the exception. I have retained some real good customers and if yu do service work, they will surely let you do it. They also understand once you do it, they pay for all services following your mount and balance. Most are very smart and know the re car, which I like. I also straighten aluminum wheels , I see probably 1 out of 2 cars with a bent wheel , thats another 150 or 200 for the shop. About 5 years ago I had to drop my price because a guy closer to me went half price, he has some bad reviews , I am about to run my price up , I would tell you to do the price pledge , you will come to the top. Make sure to tell the customer to please review you and offer him a free rotation if so. As a lot off others have said this will be a generally be a nice vehicle or the particular customer that really loves his car, and appreciates good work . I make sure to show them any wheel scratches and put "not responsible wheel signs up". Charge for everything , these people expect it. I am attaching my reviews you can look at my pricing although as I said my year agreement is up , I will be almost doubling my rates in the next few months. Sell alignments if you do them. Good Luck My Friend, David

 

 

AUTO SAVE OF PENSACOLA INC
Address:
2701 N Pace Blvd
Pensacola, FL 32505-5647
Get Directions
Contact:
David Mack or Daniel Wheeden
(850) 433-1136

Directions:
We are located three blocks south of Fairfield on N Pace Blvd.

Distance:
0 Miles

Hours:
Mon-Fri 8-5
Sat 8-12

Notes:
No 25 and larger diameter wheels.
INSTALLER SURVEY RATINGS

Results based on surveys from 57 Tire Rack customers. Ratings are on a scale of 0-5, higher is better.

  • OverallCourtesyCleanlinessQuality of Service

CUSTOMER COMMENTS
June 12, 2015
5.0

The people here are very friendly and helpful. They called me the day the tires arrived and I was able to have them mounted the same day. I am super picky about my cars and always bring the wheels in to the shop off the car whenever I need new tires. I am happy to report that they mounted the tires without leaving any marks on the wheels. The technician Richard was very professional and listened to all my concerns.

February 28, 2015
4.5

Fast, accurate, friendly service.

June 19, 2014
5.0

I chose Auto Save Tire And Service Center to install the tires I purchased on TireRack.com due to their stellar reviews. They weren't the closest to my location, but I felt a little extra effort on my part to get there might be worth it. I was correct. When I arrived at the shop for installation I was greeted in a very friendly manor and my car was up on the rack in just a few minutes. A short wait later I was ready to roll! The invoice matched exactly with the quote that was provided on TireRack.com and the new tires looked great. I had such a good feeling about Auto Save Tire And Service Center that I later used them to install new brakes. David Mack also diagnosed and corrected a front end problem that had been driving me nuts! Choosing Auto Save Tire And Service Center was a good move on my part and I am confident it will be for you as well.

November 30, 2013
5.0

Daniel and his crew are top notch. They have been in the business for many years and know how to interact with customers. Most of us don't have a clue about tires, brakes, wheels, valve stems and the various sizes and measurements. These guys put me at ease very quickly and explained it all to me.

January 21, 2013
5.0

2013 M sport bmw 535
I swapped out the runflats that came with the car for potenza s-04s. These guys did a great job. They even matched the dot with the valve stem. Great experience at this place. I have lots of tires installer stories and issues as well as dealers and these guys are pretty great. I will use them again.

January 10, 2013
4.5

Fast and friendly and probably the best price in town. We will be back and this is now our installer of choice.

July 3, 2012
5.0

Good service and timely.

June 14, 2012
5.0

Extremely helpful and courteous. Will definitely use him again.

May 4, 2012
5.0

Very courteous! I felt very comfortable as the customer right when stepping into the office. Did not call for an appointment...did not matter...they were happy to take care of me right then and there.

February 8, 2012
4.5

Great shop! Quick courteous and professional service. Will definitely come back for future business.

March 16, 2011
5.0

They were very courteous and helpful. Had all 4 tires balanced and installed on the car in about 30 mins!! Will definitely use them again.

March 10, 2011
5.0

This was the best experience I've had with any type of auto service. I made an appointment they were on time and finished the job quickly. I was in and out in less than 45 minutes. I was very impressed with the staff. Everyone was polite and seemed very happy. I would recommend this Installer to anyone. I didn't have to call them to make the appointment because they called me immediately when the tires arrived. I will bring all my cars to the Installer. Great Job.

November 30, 2010
5.0

Excellent service. Fast, courteous and knowledgeable.

November 29, 2010
4.5

They were pretty busy the day I was there but I'm very satisfied with service etc.

September 23, 2010
5.0

An overall excellent experience. I'll recommend them to others.

August 8, 2010
5.0

Replacement tire was mounted and balanced for free under warranty. The place more than makes up for its looks with excellent and friendly service. I wouldn't hesitate to bring my car here for tires at any time.

February 6, 2010
5.0

The old saying rings true "Never judge a book by its cover." Upon driving up the place isn't too impressive; a bit dirty, not too modern looking, plain at best. But the work done and the courteous professional service was excellent and well above par! I wouldn't hesitate to come here to have my tires serviced!!

January 8, 2010
5.0

Very courteous and helpful staff both inside the office and in the shop. They got me in and out with minimal wait time on my scheduled appointment. Definitely make an appointment for installation they are extremely busy. The building is old and a little run down but that can be expected in a small town shop that has been in business for a long time and charges reasonable rates. The equipment and the staff are top notch and more than make up for cosmetics of the building. I will use them from now on for all my auto work that they can perform.

September 20, 2009
4.5

They always do a great job.

August 10, 2009
4.5

They treated me professionally and courteously. The appearance of the shop might be shabby but the work was top notch!

View More Comments

Note: Information and prices are subject to change.

 

THE BEST IN CUSTOMER SUPPORT

Need help choosing the right product for your vehicle? Our team of highly trained experts has the knowledge and passion to help.

Edited by tirengolf
Link to comment
Share on other sites

We are also a Tire Rack installer, and second Xrac's view that their class of customer are above par.

 

I have been able to retain a good portion of those local customers that Tire Rack has sent me. I had a sign made that welcomes Tire Rack customers specifically and tells them to ask us about the special deals that are available to them for being Tire Rack customers.

 

I have a simple menu flyer that lists Tire Rack customer "deals" for example basic alignment for $75. additional work at quoted rate or job.

 

Those are simple tools, but the essence of the sale are in your service writers, they have to be friendly, courteous, respectful, and informative. They must have the ability to show concern for the customer's safety and condition of their car.

 

Once your service writers have developed a solid relationship with your customers, they will keep coming back for service at your shop if they can afford it and if it is within their means.

 

So price your services accordingly and take advantage of the opportunity that Tire Rack affords you to develop new customers coming in through your door.

 

my $0.02 cents.

Edited by HarrytheCarGeek
  • Like 1
Link to comment
Share on other sites

I know when I was looking for tires for my car all the quotes were $900+ for 335 30 18, Nitto 555R Drag Radials. I bought them on sale and had them installed for $500, people always shop around and I like to think if it's pretty close they'll buy from you, the problem is that isn't normally the case. I had it happen again recently on a different car of mine and since I was out of town I got ripped off and had to buy it.

Link to comment
Share on other sites

We install a LOT of Customer supplied tires twice a year, and it royally sucks. But with our heavy winters and beautiful summers most people have a winter set of tires and a summer set. When it first snowflakes fall we will miss 5 phone calls for every one that we answer.

To battle this problem because doing 10 sets of tires a day is hard on the help and hard on my pocket book we reserve our tire services for previous customers. Any other day Ill be happy to install your tires and try to up sell brakes, axles and ball joints, maybe even toss in an alignment or two.

Link to comment
Share on other sites

As I said I have done Tire Rack installation for years, one point i did missed . My P&C insurance company may stop me from installing all customer tires parts and used tires. They have ask me a few questions about it. Just experienced this discussion.

Link to comment
Share on other sites

We install a LOT of Customer supplied tires twice a year, and it royally sucks. But with our heavy winters and beautiful summers most people have a winter set of tires and a summer set. When it first snowflakes fall we will miss 5 phone calls for every one that we answer.

To battle this problem because doing 10 sets of tires a day is hard on the help and hard on my pocket book we reserve our tire services for previous customers. Any other day Ill be happy to install your tires and try to up sell brakes, axles and ball joints, maybe even toss in an alignment or two.

 

Why is it hard on the pocketbook? Do you discount tire installs for customer supplied tires?

Link to comment
Share on other sites

 

Why is it hard on the pocketbook? Do you discount tire installs for customer supplied tire?

 

 

 

Because it can tie up one bay for a day and if I have 1 guy that does tires all day 10 tire changes a day that's 750 bucks total sales for the day. Or I can have a guy do some service work, or repairs and do 4 times that in sales throughout the day. Plus its heavy dirty work most of the time around here.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Have you checked out Joe's Latest Blog?

         5 comments
      I recently spoke with a friend of mine who owns a large general repair shop in the Midwest. His father founded the business in 1975. He was telling me that although he’s busy, he’s also very frustrated. When I probed him more about his frustrations, he said that it’s hard to find qualified technicians. My friend employs four technicians and is looking to hire two more. I then asked him, “How long does a technician last working for you.” He looked puzzled and replied, “I never really thought about that, but I can tell that except for one tech, most technicians don’t last working for me longer than a few years.”
      Judging from personal experience as a shop owner and from what I know about the auto repair industry, I can tell you that other than a few exceptions, the turnover rate for technicians in our industry is too high. This makes me think, do we have a technician shortage or a retention problem? Have we done the best we can over the decades to provide great pay plans, benefits packages, great work environments, and the right culture to ensure that the techs we have stay with us?
      Finding and hiring qualified automotive technicians is not a new phenomenon. This problem has been around for as long as I can remember. While we do need to attract people to our industry and provide the necessary training and mentorship, we also need to focus on retention. Having a revolving door and needing to hire techs every few years or so costs your company money. Big money! And that revolving door may be a sign of an even bigger issue: poor leadership, and poor employee management skills.
      Here’s one more thing to consider, for the most part, technicians don’t leave one job to start a new career, they leave one shop as a technician to become a technician at another shop. The reasons why they leave can be debated, but there is one fact that we cannot deny, people don’t quit the company they work for, they usually leave because of the boss or manager they work for.
      Put yourselves in the shoes of your employees. Do you have a workplace that communicates, “We appreciate you and want you to stay!”
  • Similar Topics

    • By Transmission Repair

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By Joe Marconi

      Premium Member Content 

      This content is hidden to guests, one of the benefits of a paid membership. Please login or register to view this content.

    • By carmcapriotto
      Recorded Live at the 2024 MACS (Mobile Air Climate Systems) Training Event & Trade Show, shop owner Bill Snow discusses marketing strategies, the use of social media platforms, and the importance of authenticity in video marketing. Bill shares insights on audience preferences for lighthearted content and emphasizes professionalism and the value of every customer interaction in reflecting the business's dedication to service.
      Digital Marketing Class (00:01:41) Bill Snow discusses the upcoming digital marketing class at MACS and his approach as a shop owner teaching digital marketing. Importance of Google Reviews (00:03:11) Bill Snow highlights the increasing importance of Google reviews and the impact on search results for potential customers. Asking for Reviews and Follow-Up (00:03:49) Bill Snow explains the process of asking for reviews and the importance of follow-up calls to clients. Deferred Work and Client Follow-Up (00:04:34) Bill Snow discusses the practice of following up on deferred work and its impact on client relationships and future appointments. CRM and Marketing Campaigns (00:06:21) Bill Snow explains the use of CRM for deferred work notifications and the implementation of marketing campaigns based on weather and other factors. Hands-Free Scheduling and QR Codes (00:07:47) Bill Snow discusses the use of QR codes for hands-free scheduling and the integration with the shop management system. Elevating Professionalism in the Industry (00:10:32) Carm Capriotto and Bill Snow discuss the importance of elevating the professionalism of the industry and the impact of job titles on attracting talent. Neighborhood-Based Social Media Marketing (00:12:47) Bill Snow describes the shift towards more fun and neighborhood-based social media marketing for Rad Air's ten stores. Celebrating People and Life on Social Media (00:14:19) Bill Snow emphasizes the importance of showcasing the people side of the business and celebrating employees and clients on social media. The Neighborhood Professional Service Center (00:17:34) Carm shares the concept of the "Neighborhood Professional Service Center" and its importance in the industry. Social Media Strategy (00:18:14) Bill Snow discusses the role of different social media platforms, including Twitter, TikTok, Instagram, and YouTube, in their marketing strategy. YouTube Content and Racing Team (00:18:32) Bill Snow explains their YouTube content strategy, including shorts and in-depth videos, and how they showcase their racing team. Video Marketing and Authenticity (00:19:52) The importance of genuine and unedited videos in building connections with customers and clients is discussed. Consumer, Customer, and Client (00:19:58) Bill Snow explains the distinctions between consumers, customers, and clients, and how they impact marketing and relationships. Creating Engaging Content (00:21:23) Bill Snow shares insights into the type of content that resonates with their audience and the importance of hiring someone with a different perspective. Point of View (POV) Videos (00:22:27) The rising trend of point of view (POV) videos, particularly in the context of technicians showcasing tasks like oil changes, is discussed. Enhancing Customer Experience (00:26:18) Bill Snow describes their approach to creating a positive experience for new clients, including personalized welcome bags and additional services. Client Experience Manager (00:27:11) The role of a client experience manager in ensuring quality control and enhancing the overall customer experience is explained. Professionalism and Image Building (00:30:24) The importance of professionalism and creating a positive image for auto repair shops, as well as the role of digital marketing in their 2024 strategy, is highlighted.
      Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections
      Click to go to the Podcast on Remarkable Results Radio
    • By carmcapriotto
      The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
      Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
      Check out their podcast here: https://autorepairmarketing.captivate.fm/
      If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
      In this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching highlights the significance of always saying yes to customers in the auto repair industry. He recounts two examples where service advisors faced challenges in agreeing to customer requests. Cotton stresses the importance of customer satisfaction and the delicate balance of agreeing to customer demands without making unrealistic promises.
      Saying Yes to Customers (00:02:36) Importance of prioritizing customer satisfaction and finding ways to say yes instead of no.
      Handling Customer Requests (00:03:45) Addressing an instance where a service advisor struggled to manage customer expectations and deliver on promises.
      Customer Service Skills (00:05:54) Emphasizing the need to take care of the customer, manage expectations, and avoid overpromising while saying yes.
      Saying Yes and Managing Expectations (00:10:11) Discussing the importance of saying yes to customers while managing expectations and not overpromising.
      1. Importance of not saying no to customers in the auto repair business
      2. Instances of a service advisor struggling to say yes to customers
      3. Emphasizing the need to prioritize customer satisfaction
      4.Managing expectations while saying yes to customers
      5.Not overpromising to customers
      Quotes:
      Coach Chris Cotton', '00:06:54', "How would you like it if you were leaving town in 24 hours and somebody said, 'Oh, you can't take your car because we can't finish it up'? It's just not the right place to be in."
      'Coach Chris Cotton', '00:09:14', "The customer doesn't care about any of that; the customer just wants to know if you can help them or not."
      'Coach Chris Cotton', '00:12:16', "If they're in front of you unexpectedly, say yes, smile, and be like, 'Oh, I'm so glad, Mrs. Johnson, that you're here today. I haven't seen you in a while. Absolutely, we'll take care of your crisis for you.'"
       
      Connect with Chris:
       
      [email protected]
      Phone: 940.400.1008
      www.autoshopcoaching.com
      Facebook: https://www.facebook.com/
      AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
       
      #autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
      Click to go to the Podcast on Remarkable Results Radio


  • Our Sponsors

×
×
  • Create New...