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Customer Supplied Tires?


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I offer tire services as a convenience. I mark up my tires 10%-20% plus mounting/balancing. I tend to have a handful of customers that insist of supplying their own tires from Tire Rack/Discount Tire/etc. How do you guys tend to handle this?

 

I'm a shop that does not work with customer supplied parts. What about customer supplied tires?

 

Thanks for your responses!

 

AJ

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A tire is a part in my book. I would probably be more prone to install a tire from tire rack than a local Discount tire. We buy from tire rack wholesale. We have never been asked to install customer supplied tires that I am aware of. If we did it would be no warranty no phone calls or anything like that. We would be trying to sell an alignment and what ever other items showed up on the vehicle inspection.

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AJ, I had to beg my father in 1994 to mount customer tires , it was a challenge my friend. I have never had a bad Tire Rack review and at the time ,1994. no one else did it. That gave me a price point that I thought was good enough to make the exception. I have retained some real good customers and if yu do service work, they will surely let you do it. They also understand once you do it, they pay for all services following your mount and balance. Most are very smart and know the re car, which I like. I also straighten aluminum wheels , I see probably 1 out of 2 cars with a bent wheel , thats another 150 or 200 for the shop. About 5 years ago I had to drop my price because a guy closer to me went half price, he has some bad reviews , I am about to run my price up , I would tell you to do the price pledge , you will come to the top. Make sure to tell the customer to please review you and offer him a free rotation if so. As a lot off others have said this will be a generally be a nice vehicle or the particular customer that really loves his car, and appreciates good work . I make sure to show them any wheel scratches and put "not responsible wheel signs up". Charge for everything , these people expect it. I am attaching my reviews you can look at my pricing although as I said my year agreement is up , I will be almost doubling my rates in the next few months. Sell alignments if you do them. Good Luck My Friend, David

 

 

AUTO SAVE OF PENSACOLA INC
Address:
2701 N Pace Blvd
Pensacola, FL 32505-5647
Get Directions
Contact:
David Mack or Daniel Wheeden
(850) 433-1136

Directions:
We are located three blocks south of Fairfield on N Pace Blvd.

Distance:
0 Miles

Hours:
Mon-Fri 8-5
Sat 8-12

Notes:
No 25 and larger diameter wheels.
INSTALLER SURVEY RATINGS

Results based on surveys from 57 Tire Rack customers. Ratings are on a scale of 0-5, higher is better.

  • OverallCourtesyCleanlinessQuality of Service

CUSTOMER COMMENTS
June 12, 2015
5.0

The people here are very friendly and helpful. They called me the day the tires arrived and I was able to have them mounted the same day. I am super picky about my cars and always bring the wheels in to the shop off the car whenever I need new tires. I am happy to report that they mounted the tires without leaving any marks on the wheels. The technician Richard was very professional and listened to all my concerns.

February 28, 2015
4.5

Fast, accurate, friendly service.

June 19, 2014
5.0

I chose Auto Save Tire And Service Center to install the tires I purchased on TireRack.com due to their stellar reviews. They weren't the closest to my location, but I felt a little extra effort on my part to get there might be worth it. I was correct. When I arrived at the shop for installation I was greeted in a very friendly manor and my car was up on the rack in just a few minutes. A short wait later I was ready to roll! The invoice matched exactly with the quote that was provided on TireRack.com and the new tires looked great. I had such a good feeling about Auto Save Tire And Service Center that I later used them to install new brakes. David Mack also diagnosed and corrected a front end problem that had been driving me nuts! Choosing Auto Save Tire And Service Center was a good move on my part and I am confident it will be for you as well.

November 30, 2013
5.0

Daniel and his crew are top notch. They have been in the business for many years and know how to interact with customers. Most of us don't have a clue about tires, brakes, wheels, valve stems and the various sizes and measurements. These guys put me at ease very quickly and explained it all to me.

January 21, 2013
5.0

2013 M sport bmw 535
I swapped out the runflats that came with the car for potenza s-04s. These guys did a great job. They even matched the dot with the valve stem. Great experience at this place. I have lots of tires installer stories and issues as well as dealers and these guys are pretty great. I will use them again.

January 10, 2013
4.5

Fast and friendly and probably the best price in town. We will be back and this is now our installer of choice.

July 3, 2012
5.0

Good service and timely.

June 14, 2012
5.0

Extremely helpful and courteous. Will definitely use him again.

May 4, 2012
5.0

Very courteous! I felt very comfortable as the customer right when stepping into the office. Did not call for an appointment...did not matter...they were happy to take care of me right then and there.

February 8, 2012
4.5

Great shop! Quick courteous and professional service. Will definitely come back for future business.

March 16, 2011
5.0

They were very courteous and helpful. Had all 4 tires balanced and installed on the car in about 30 mins!! Will definitely use them again.

March 10, 2011
5.0

This was the best experience I've had with any type of auto service. I made an appointment they were on time and finished the job quickly. I was in and out in less than 45 minutes. I was very impressed with the staff. Everyone was polite and seemed very happy. I would recommend this Installer to anyone. I didn't have to call them to make the appointment because they called me immediately when the tires arrived. I will bring all my cars to the Installer. Great Job.

November 30, 2010
5.0

Excellent service. Fast, courteous and knowledgeable.

November 29, 2010
4.5

They were pretty busy the day I was there but I'm very satisfied with service etc.

September 23, 2010
5.0

An overall excellent experience. I'll recommend them to others.

August 8, 2010
5.0

Replacement tire was mounted and balanced for free under warranty. The place more than makes up for its looks with excellent and friendly service. I wouldn't hesitate to bring my car here for tires at any time.

February 6, 2010
5.0

The old saying rings true "Never judge a book by its cover." Upon driving up the place isn't too impressive; a bit dirty, not too modern looking, plain at best. But the work done and the courteous professional service was excellent and well above par! I wouldn't hesitate to come here to have my tires serviced!!

January 8, 2010
5.0

Very courteous and helpful staff both inside the office and in the shop. They got me in and out with minimal wait time on my scheduled appointment. Definitely make an appointment for installation they are extremely busy. The building is old and a little run down but that can be expected in a small town shop that has been in business for a long time and charges reasonable rates. The equipment and the staff are top notch and more than make up for cosmetics of the building. I will use them from now on for all my auto work that they can perform.

September 20, 2009
4.5

They always do a great job.

August 10, 2009
4.5

They treated me professionally and courteously. The appearance of the shop might be shabby but the work was top notch!

View More Comments

Note: Information and prices are subject to change.

 

THE BEST IN CUSTOMER SUPPORT

Need help choosing the right product for your vehicle? Our team of highly trained experts has the knowledge and passion to help.

Edited by tirengolf
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We are also a Tire Rack installer, and second Xrac's view that their class of customer are above par.

 

I have been able to retain a good portion of those local customers that Tire Rack has sent me. I had a sign made that welcomes Tire Rack customers specifically and tells them to ask us about the special deals that are available to them for being Tire Rack customers.

 

I have a simple menu flyer that lists Tire Rack customer "deals" for example basic alignment for $75. additional work at quoted rate or job.

 

Those are simple tools, but the essence of the sale are in your service writers, they have to be friendly, courteous, respectful, and informative. They must have the ability to show concern for the customer's safety and condition of their car.

 

Once your service writers have developed a solid relationship with your customers, they will keep coming back for service at your shop if they can afford it and if it is within their means.

 

So price your services accordingly and take advantage of the opportunity that Tire Rack affords you to develop new customers coming in through your door.

 

my $0.02 cents.

Edited by HarrytheCarGeek
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I know when I was looking for tires for my car all the quotes were $900+ for 335 30 18, Nitto 555R Drag Radials. I bought them on sale and had them installed for $500, people always shop around and I like to think if it's pretty close they'll buy from you, the problem is that isn't normally the case. I had it happen again recently on a different car of mine and since I was out of town I got ripped off and had to buy it.

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We install a LOT of Customer supplied tires twice a year, and it royally sucks. But with our heavy winters and beautiful summers most people have a winter set of tires and a summer set. When it first snowflakes fall we will miss 5 phone calls for every one that we answer.

To battle this problem because doing 10 sets of tires a day is hard on the help and hard on my pocket book we reserve our tire services for previous customers. Any other day Ill be happy to install your tires and try to up sell brakes, axles and ball joints, maybe even toss in an alignment or two.

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As I said I have done Tire Rack installation for years, one point i did missed . My P&C insurance company may stop me from installing all customer tires parts and used tires. They have ask me a few questions about it. Just experienced this discussion.

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We install a LOT of Customer supplied tires twice a year, and it royally sucks. But with our heavy winters and beautiful summers most people have a winter set of tires and a summer set. When it first snowflakes fall we will miss 5 phone calls for every one that we answer.

To battle this problem because doing 10 sets of tires a day is hard on the help and hard on my pocket book we reserve our tire services for previous customers. Any other day Ill be happy to install your tires and try to up sell brakes, axles and ball joints, maybe even toss in an alignment or two.

 

Why is it hard on the pocketbook? Do you discount tire installs for customer supplied tires?

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Why is it hard on the pocketbook? Do you discount tire installs for customer supplied tire?

 

 

 

Because it can tie up one bay for a day and if I have 1 guy that does tires all day 10 tire changes a day that's 750 bucks total sales for the day. Or I can have a guy do some service work, or repairs and do 4 times that in sales throughout the day. Plus its heavy dirty work most of the time around here.

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  • Have you checked out Joe's Latest Blog?

         0 comments
      It always amazes me when I hear about a technician who quits one repair shop to go work at another shop for less money. I know you have heard of this too, and you’ve probably asked yourself, “Can this be true? And Why?” The answer rests within the culture of the company. More specifically, the boss, manager, or a toxic work environment literally pushed the technician out the door.
      While money and benefits tend to attract people to a company, it won’t keep them there. When a technician begins to look over the fence for greener grass, that is usually a sign that something is wrong within the workplace. It also means that his or her heart is probably already gone. If the issue is not resolved, no amount of money will keep that technician for the long term. The heart is always the first to leave. The last thing that leaves is the technician’s toolbox.
      Shop owners: Focus more on employee retention than acquisition. This is not to say that you should not be constantly recruiting. You should. What it does means is that once you hire someone, your job isn’t over, that’s when it begins. Get to know your technicians. Build strong relationships. Have frequent one-on-ones. Engage in meaningful conversation. Find what truly motivates your technicians. You may be surprised that while money is a motivator, it’s usually not the prime motivator.
      One last thing; the cost of technician turnover can be financially devastating. It also affects shop morale. Do all you can to create a workplace where technicians feel they are respected, recognized, and know that their work contributes to the overall success of the company. This will lead to improved morale and team spirit. Remember, when you see a technician’s toolbox rolling out of the bay on its way to another shop, the heart was most likely gone long before that.
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